Fridge, microwave, electric kettle

Reviews of Cozy Home

3 out of 5
Cozy Home
9 Spangler Rd, Markham, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 77 reviews" "
Rating 8 - Good. 17 out of 77 reviews" "
Rating 6 - Okay. 5 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dionne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and friendly people and quite i enjoy my stay .
Stayed 4 nights in May 2024
Response from Cozy Home on 14 May 2024
Thank you so much. We appreciated you staying with us again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay
Stayed 1 night in May 2024
Response from Cozy Home on 11 May 2024
Thank you so much. We appreciate having you stay with us.

8/10 Good

Ricardo jr

Stayed 1 night in May 2024
Response from Cozy home on 5 May 2024
Thanks for staying with us

10/10 Excellent

Amirali

Liked: Cleanliness, staff & service, property conditions & facilities
The owner RAY very nice and helpfull.
Stayed 2 nights in Apr 2024
Response from Cozy Home on 30 Apr 2024
Thank you very much. We appreciated you staying with us .

10/10 Excellent

Rajinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Reservation Manager on 29 Apr 2024
Thank you so much. It was a pleasure to have you with us

10/10 Excellent

Joy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Cozy
Stayed 1 night in Apr 2024
Response from Cozy Home on 12 Apr 2024
Thank you very much Joy hope to see you again in the future.

10/10 Excellent

Nishanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and peacful place and the owner Ray is very poilte
Stayed 3 nights in Apr 2024
Response from Reservation Manager on 7 Apr 2024
Thank you so much for staying with us and your comments are much appreciated.

8/10 Good

Qiuju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and well maintained, the bed is very comfortable. The room we stayed in was super tiny though.
Stayed 1 night in Mar 2024
Response from Reservation Manager on 1 Apr 2024
Thank you for staying with us.

10/10 Excellent

Somanchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Reservation Manager on 29 Mar 2024
We thank you for your positive review and appreciate you booking a second time .

6/10 Okay

Barbara

Stayed 1 night in Mar 2024
Response from Reservation Manager on 16 Mar 2024
This guest never showed up to the property and knowing that they could have cancelled before 6pm without penalty. Expedia allows people to put reviews even for those that don't show up and expect to get refunded without cancellation.

2/10 Terrible

Adil

Stayed 1 night in Mar 2024
Response from Reservation Manager on 31 Mar 2024
Unfortunately this guest could not get a refund because they booked a room did not stay and did not cancel. The host and Expedia will usually work with a guest to assist but the guest has to cancel if they are not staying

10/10 Excellent

Yi-Yang

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great experience to live in Cozy home. The owner is really nice and friendly. The bed is really comfortable.
Stayed 2 nights in Mar 2024
Response from Reservation Manager on 10 Mar 2024
Thank you so much it was a pleasure to host you.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and very friendly!
Stayed 1 night in Mar 2024
Response from Reservation Manager on 10 Mar 2024
Thank you so much Margaret it was our pleasure to host you.

6/10 Okay

Somanchi

Stayed 1 night in Mar 2024
Response from Reservation Manager on 29 Mar 2024
This guest never stayed with us. The wanted to cancel at the very last minute the night of their check in. Their review is based on their failure to get refunded from Expedia and not on a review of the property.

8/10 Good

Fareed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like home
Stayed 1 night in Feb 2024
Response from Reservation Manager on 16 Feb 2024
Thank you for staying with us.

2/10 Terrible

Henok

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservation Manager on 8 Feb 2024
The person who did the rating did not stay with us but booked the room for another guest. The guest was pleased with everything especially the bed and cleanliness but would have preferred to smoke inside the guesthouse which we do not allow. Smoking has to be outside only. This is why we have smoke alarms throughout. This is for the protection of all guest and it is law.

2/10 Terrible

vikasdeep

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Reservation Manager on 27 Jan 2024
This guest did not stay with us and should have been registered as a no show as they booked and never entered the property.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica and Ray are wonderful hosts. Our room was quiet and felt cozy and warm during an unusually cold winter weekend. There was plenty of storage and the bathroom was nice and modern. It’s also in a great location close to plenty of stores and restaurants. We wouldn’t hesitate to return and are grateful for Jessica and Ray’s kindness. Thanks so much for a great stay.
Stayed 3 nights in Jan 2024
Response from Reservation Manager on 29 Jan 2024
Thank you so much for your review. You are wonderful and you treated our guesthouse like it was your own. It was our pleasure to host you.

10/10 Excellent

preethy

Stayed 1 night in Dec 2023
Response from Reservation Manager on 18 Jan 2024
Thank you so much we appreciated you staying with us again.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ray on 29 Jan 2024
Thank you so much.

10/10 Excellent

Abin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for solo and Couples
Stayed 1 night in Dec 2023
Response from Reservation Manager on 29 Jan 2024
Thank you very much

10/10 Excellent

Pradip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is spot on, Ray & Jessica do their best to accommodate needs if the guest. Area is very convenient for dinning and shopping. Footpath are filled with Trash all though
Stayed 7 nights in Dec 2023
Response from Reservation Manager on 29 Jan 2024
Thank you for staying with us.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean
Stayed 1 night in Dec 2023
Response from Ray on 6 Feb 2024
Thank you so much we appreciate you staying with us and your wonderful rating.

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Dec 2023
Response from Ray on 29 Jan 2024
Thank you very much

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reservation Manager on 27 Dec 2023
Thank you so much it was our pleasure to host you

8/10 Good

luckshagan

Stayed 2 nights in Dec 2023
Response from Reservation Manager on 29 Jan 2024
Thank you for staying with us

10/10 Excellent

Qingxue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Reservation Manager on 10 Dec 2023
Thank you for the positive review. It was our pleasure to host you.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well set up fresh clean amities with kitchen access. I could heat my food up. Not that it bothered me but hear the people upstairs.
Stayed 1 night in Dec 2023
Response from Reservation Manager on 5 Dec 2023
Thank you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reservation Manager on 5 Dec 2023
Thank you

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean house
Stayed 1 night in Nov 2023
Response from Ray on 29 Nov 2023
Thank you Oscar we really appreciate having you.

10/10 Excellent

Saina

Liked: Cleanliness, staff & service, property conditions & facilities
The owner was a super nice and kind gentleman We enjoyed our stay
Stayed 1 night in Nov 2023
Response from Ray on 3 Dec 2023
Thank you so much. It was a pleasure to host you.

10/10 Excellent

Lolito

Travelled with family
Quick and convenient option for a last minute visit. The staff was very welcoming and hospitable.
Stayed 1 night in Oct 2023
Response from Ray on 1 Nov 2023
Thank you so much. It will be our pleasure to host you again in the future .

4/10 Poor

Anumol

Travelled with partner
Disliked: Amenities, property conditions & facilities
Owners always infere with everything.Nit very comfortable place.
Stayed 1 night in Oct 2023
Response from Reservation Manager on 25 Oct 2023
This guest created havoc for their entire stay. On their arrival around 11pm they were surprised that the owners of the guesthouse were present. After midnight they ordered in food which is fine but they made a point to slam kitchen cupboards and wake up other guests. They were snooping in the guesthouse owner's refrigerator even though there is a guest refrigerator specifically for guests. They then quarreled loudly in their room in the middle of the night. Finally they created a flood in the washroom after showering maybe not having the knowledge of what to do with the shower curtain. The next morning they smiled and said thank you and left. We did everything possible for this guest and their review is an excuse for their disrespectful behavior.

10/10 Excellent

Oscar(XiaoKai)

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts were extremely nice and the room and bathroom were kept very clean. The only downside to staying here is no cooking but if you need a place to stay and shower, there is no better place for the price.
Response from Ray on 22 Oct 2023
Thank you for staying with us. We appreciated your positive review.

10/10 Excellent

Vanathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accomadative , safe and clean
Stayed 1 night in Oct 2023
Response from Ray on 22 Oct 2023
Thank you for your positive comments. We appreciate you staying with us.

8/10 Good

Erdal

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Too small room. No attached washroom. I like that its in a quiet vicinity. Good and friendly in house service.
Stayed 1 night in Oct 2023
Response from Reservation Manager on 19 Oct 2023
The room size is 14ft X 12ft for a guesthouse it is considered pretty good but we can't compare to the Marriot. The washroom is 5ft outside of the bedroom and the attached washroom bedroom is about 10-12 more.

2/10 Terrible

Bibhash

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was advertised as a place in Downtown. It is almost an hour away from Downtown at Markham. This caused terrible issues for us as we spent, money and time in having to go to Downtown and then to come back from there. Also, the host was otherwise polite but when we asked her to switch on the AIr conditioner she told us that there were other people downstairs who might feel cold and so declined switching it on. There are no elevators inside the place and so anyone who goes there with any heavy baggage might face an issue of having to carry the luggage to the first floor. But generally the hostess was pretty polite apart from what has been mentioned.
Stayed 1 night in Oct 2023
Response from Reservation Manager on 14 Oct 2023
Unfortunately Expedia does not delete reviews from individuals with disorders but we as host treat all our guest with kindness and respect . Expedia on the listing shows exactly where the guesthouse is and it is not downtown Toronto. The guesthouse has central a/c and heating so when the nights go down to 10c in October the A/C does not go on. There guest failed to mention they had a fan in the room with two large windows that they left closed maybe because it was 10c overnight. It is a two story guesthouse and we don't mention an elevator maybe the guest has us confused with the Marriot.

10/10 Excellent

Peter A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ray on 8 Oct 2023
Thank you so much Peter. It was a pleasure hosting you .

8/10 Good

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservation Manager on 11 Oct 2023
Thank you for your stay

6/10 Okay

Ali

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Reservation Management on 3 Oct 2023
Unfortunately we don’t give discounts on short term encounters because it was to late to get the room open for another guest and we have to pay out to the online booking site and taxes.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Very clean. Jessica was really nice and offered tips!
Stayed 1 night in Sep 2023
Response from Jessica on 29 Sept 2023
Thank you so much Cindy

6/10 Okay

YONG HONG

Stayed 1 night in Sep 2023
Response from Concierge on 29 Sept 2023
Thanks for staying with us I hope you find happiness in the future

2/10 Terrible

Swetha

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Ray on 25 Sept 2023
This guest made a reservation for Monday September 18, 2023. Our check in time is 3pm but if by request we have had guest check in at times for 2pm. You want to know what time this guest showed up Sunday night at 2:30am. We were full Sunday night and this guest comes and rings and wakes up all the guest and says she has a reservation on Monday September 18. I told her guests already booked from the Sunday have their rooms until 11am and her reservation would be accepted Monday 3pm like others who had booked for that Monday. She does not mention that she asked to stay anywhere in the house until morning so we provided the only thing we could a couch in the living room that is usually off limit to guests. If we would have asked her to leave she would have had to call a cab/uber and make her way to some hotel and pay their full rate. The next morning we fortunately had a guest check out by 10am and we had her room clean and ready at 11:00am. Her boyfriend showed up and they left the room a mess the next morning. This is the thanks you get for saving someone who made a mistake and instead of being thankful she can't accept her error and give us an undeserving rating.

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from Ray on 25 Sept 2023
That you so much. It was our pleasure to have hosted you.

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Very small window
Stayed 2 nights in Sep 2023
Response from Ray on 20 Sept 2023
Thank you for your stay

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shared bathroom
Stayed 1 night in Sep 2023
Response from Ray on 18 Sept 2023
We appreciate your positive comments on our new renovated washroom facilities.

8/10 Good

LUOJIA

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Ray on 18 Sept 2023
Thank you for staying with us.

10/10 Excellent

MOUSSA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very welcoming.
Stayed 3 nights in Sep 2023
Response from Ray on 17 Sept 2023
Thank you it was a pleasure to host you. Hope we can host you in the future.

10/10 Excellent

Scott

Nice spot Would use it again
Stayed 2 nights in Sep 2023
Response from Ray on 27 Oct 2023
Thank you very much Scott. It will be our pleasure to host you again.

8/10 Good

Wenjun

Travelled with family
Liked: Staff & service
can hear the sound from next room
Stayed 1 night in Sep 2023
Response from Ray on 12 Sept 2023
Yes our guesthouse does have more than 1 room. Most of our guest will respect the quiet hours.