Tourinnes-Saint-Lambert hotels from HK$631

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"The bathroom was not clean enough!"

"The WiFi is not good. I had to use my phone to create a hotspot. I didn't have a room that was very far out in the hotel, so was very surprised by this. I have stayed here several times and it has happened before. "

"The staff on arrival friendly and helpful. Bright, modern hotel in great location to access places to visit and eat etc, all within easy walking distance. Room was clean with good size bed, bathroom was great with big walk in shower. Fridge, but no tea making facilities. Good variety of food for breakfast."

"Yes"

"There’s a casino inside "

"Room carpet was dirty so was the toilet. Restaurant food was expensive and atrocious. Seemed like heated frozen food"

"Clean rooms. Friendly staff. Comfortable. "

"Staff were so nice Hotel is a bit old especially the room"