2/10 很差
Frances
2025 年 12 月 18 日
不滿：整潔度、職員與服務、設施服務和住宿狀況
Pierre checked me in room 220 finally found my room walk in and the bed looks like it was being slept in the bathroom room door is closed I don't even know if there is someone in the room I start to panic and call out is anyone here no answer so I go to the phone and call the desk he says oh sorry I'll send someone up? I wait about 20 minutes finally I leave go back down to the lobby and theres a at the desk I let her know who I am and she says oh yeah he just got there and said you weren't there? I ask her I'm not getting that same room right? She says No what happened was the guest didn't like the room so they asked to be moved and housekeeping was asked if the room was good and whoever housekeeping is? Said the room was clean. My question is why did the first guest ask to be moved from that room in the first place ? So she finally gives me another room 2 more levels up poor management poor housekeeping and the lady at the desk needs to get her hospitality in check.
Frances
於 2025 年 12 月住了 1 晚