Turtle Beach

The check in process took very long. There were 2 customers with issues and many questions and the desk clerk clearly needed help. Though we were texted the day before about "complementary drinks", the desk clerk indicated that was for the hotel guests and not the villas. Ugh! I was given incorrect directions by the security officer which caused us to drive up and down the property several times. We were provided the incorrect instructions for the WIFI. The instructions were written down and still provided incorrectly by the desk clerk. That also took some time. The pictures don't show that the villas are actually quite dated and the large pool in the pictures is actually part of the hotel not the villas. The villas I must say, are very clean. They are however, super basic and ours was strangely spaced. The bathroom and kitchenette shared a small space. Literally the toilet was 3 steps away from the fridge and 2 steps from the coffee maker/cabinet. It is absolutely worth to spend the additional money to stay at the hotel instead.

Clean rooms friendly staff