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萬達利亞智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
萬達利亞智選假日套房酒店 (IHG 旗下酒店)
21 Mattes Ave, Vandalia, IL

評價

9.0

卓越

10 分評分，優異；609 則評價中有 369 則" "
8 分評分，不錯；609 則評價中有 168 則" "
6 分評分，一般；609 則評價中有 38 則" "
4 分評分，欠佳；609 則評價中有 25 則" "
2 分評分，很差；609 則評價中有 9 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Scotty

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very clean and staff was great
於 2024 年 5 月住了 1 晚
James Elam - General Manager 於 2024年5月17日的回應
Scotty,Thank you so much for the positive feedback. I'm so glad you enjoyed our modern amenities and our exceptional staff! Please come see us again next time you're in Vandalia.

10/10 優異

Terri

伴侶同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay at this hotel. Thanks much!
於 2024 年 5 月住了 2 晚
James Elam - General Manager 於 2024年5月13日的回應
Terri,I am so glad you enjoyed your stay here with us in Vandalia! Next time you are in the area, we hope you will stay with us again. It would be our pleasure to host you again!

10/10 優異

Andrea

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Convenient for travel in and out. Comfy beds. Clean. Good breakfast. Nice to avoid city congestion and prices!
於 2024 年 4 月住了 1 晚
James Elam - General Manager 於 2024年5月3日的回應
Andrea,I am so happy to hear your feedback. I am glad you enjoyed our comfy beds, our great breakfast, and modern amenities. Next time you're in Vandalia, please stop on by! - James ElamGeneral Manager

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
Great stay
於 2024 年 3 月住了 2 晚
James Elam - General Manager 於 2024年5月3日的回應
Jennifer,I am so glad you enjoyed you stay at our Vandalia Holiday inn Express & Suites. Next time you're in Vandalia, please stop by!

8/10 不錯

Crimson

讚好：整潔度、職員與服務和住宿狀況
Clean rooms
於 2024 年 3 月住了 1 晚
James Elam - General Manager 於 2024年5月3日的回應
Crimson,I am so glad you enjoyed your stay and our clean rooms! We hope to host you again the next time you are in Vandalia!

10/10 優異

Dorothy (Oil City)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
James Elam - General Manager 於 2024年5月3日的回應
Dorothy,I wanted to personally write to thank you for your positive review of our hotel. Your feedback is invaluable to improving our operation and better serving our guests. If you need anything don't hesitate to reach out to me.

8/10 不錯

Sarah

親子同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
My room was “cleaned” but never put more sheets on my bed so went to go to sleep and had no sheet to cover up with.
於 2024 年 3 月住了 2 晚
James Elam - General Manager 於 2024年5月8日的回應
Sarah,We apologize for this oversight! We hope next time you're in the Vandalia, Illinois area you will stay with us again and let us exceed your expectations! We strive to provide the guest experience possible: every guest, every stay. James Elam - General Manager

6/10 一般

Accounting Coordinator (Fort Collins)

於 2024 年 3 月住了 1 晚
James Elam - General Manager 於 2024年5月3日的回應
Accounting Coordinator,I wanted to personally write to thank you for your review of our hotel. Your feedback is invaluable to improving our operation and better serving our guests. If you need anything don't hesitate to reach out to me.

4/10 欠佳

Karen

親子同遊
This property has had issues with customer service, cleanliness in the rooms, bathtubs and toilets backing up, and elevator issues since changes were made in management/ownership. Our family has been visiting the area to see our family every other month since April of 2023, and we notice the decline in all aspects of service slowly starting in August 2023.
於 2024 年 2 月住了 4 晚

8/10 不錯

Jason

於 2024 年 2 月住了 2 晚
James Elam - General Manager 於 2024年5月3日的回應
Jason,I wanted to personally write to thank you for your positive review of our hotel. Your feedback is invaluable to improving our operation and better serving our guests. If you need anything don't hesitate to reach out to me.

10/10 優異

JoAnn

於 2024 年 3 月住了 1 晚
James Elam - General Manager 於 2024年5月3日的回應
JoAnn,I wanted to personally write to thank you for your positive review of our hotel. Your feedback is invaluable to improving our operation and better serving our guests. If you need anything don't hesitate to reach out to me.

10/10 優異

Susan

讚好：職員與服務和住宿狀況
All goos
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We have stayed here before very nice hotel. Great breakfast.
於 2024 年 2 月住了 1 晚

8/10 不錯

Sonya

於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Sonya,Thank you for your review!

10/10 優異

Jennifer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

Robert

於 2023 年 12 月住了 1 晚

10/10 優異

Eva

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean property & comfortable bed. Good selection of breakfast items as well. The bathroom could use a deeper cleaning & the front desk clerk could have been more accommodating for price matching the online offer.
於 2023 年 12 月住了 1 晚

8/10 不錯

Karen

於 2023 年 12 月住了 4 晚

8/10 不錯

Staria

親子同遊
讚好：職員與服務、設施服務和住宿狀況
Room wasn't as clean as it should have been, but staff was very friendly and apologized for the mistakes, I was disappointed the hot tub was broken but the kids loved the pool, we will be staying with them again!
於 2023 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般

Cynthia

家人同遊
The beds were very comfortable. It was a convenient location, easy to get to off the highway. Also has shopping and food very close by. The indoor pool was not heated. It was cold. The hot tub was not in operation. I was really looking forward to a nice relaxing soak after a long day of driving. The elevator was scary! We could not control the temp in the room.
於 2023 年 11 月住了 1 晚

10/10 優異

Jennifer

於 2023 年 11 月住了 3 晚
Front Desk 於 2024年1月9日的回應
Thank you for the 10 Jennifer!

10/10 優異

Jennifer

於 2023 年 11 月住了 1 晚
Front Desk 於 2024年1月9日的回應
Jennifer, we appriciate your 5 star review!

10/10 優異

Jessica

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Problem Solvers!
I had an issue with my tax exempt status for work. Its always such a headache traveling and figuring that out. The front desk staff helped me out and gave awesome service. Very comfortable during my stay.
於 2023 年 11 月住了 1 晚

4/10 欠佳

David

家人同遊
Bathroom shower Hot Tub exercise room door not working up to standard or not working at all
於 2023 年 10 月住了 3 晚

4/10 欠佳

Andrew

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Said that it had a spa. It has been busted for a year they say
於 2023 年 10 月住了 1 晚

10/10 優異

Charles

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice, clean place, friendly staff. Zero complaints
於 2023 年 10 月住了 1 晚

4/10 欠佳

Perry

家人同遊
The clerk needs to explain where the vending machines are, explain the breakfast and where it is served. Also provide literature for restaurants amend things to do in the town.
於 2023 年 10 月住了 1 晚

10/10 優異

Kathleen

家人同遊
讚好：整潔度、設施服務和住宿狀況
.
於 2023 年 10 月住了 1 晚

10/10 優異

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Laura

家人同遊, 商務旅客
不滿：住宿狀況
I did not like that the elevator was out of service, and no one said anything, and they still had the 3rd floor room listed. I am 68 years old and had to carry my stuff up three floors. I told the front desk that I wanted to cancel and rebook somewhere else and was told I could go ahead but I was going to have to go deal with Expedia. I made my reservations through Travelocity, next time I will call before I book any rooms I was very disappointed
於 2023 年 10 月住了 1 晚

6/10 一般

Shawn

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Not a bad facility. The biggest complaint was that the deadbolt would not latch on the room door and the elevator was not working properly the entire weekend.
於 2023 年 10 月住了 2 晚

10/10 優異

Michael

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2023 年 9 月住了 1 晚

10/10 優異

LEROY (WICHITA)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good place
於 2023 年 9 月住了 1 晚

10/10 優異

Lisa marie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was polite and courteous. The hotel was clean and fresh. I would recommend to anyone
於 2023 年 9 月住了 3 晚

8/10 不錯

Kalleen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The stay was comfortable for three of us adults. The hot tub was not working which was frustrating because it's advertised as part of the stay and we needed the extra relief after the long travel.
於 2023 年 8 月住了 2 晚

10/10 優異

Karen

親子同遊
讚好：設施服務
Staff were friendly and helpful.
於 2023 年 8 月住了 4 晚

10/10 優異

Matthew

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

10/10 優異

Patricia

於 2023 年 8 月住了 1 晚

10/10 優異

Ethan

於 2023 年 8 月住了 1 晚

8/10 不錯

Eric

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Plenty of food options and a super friendly staff!
於 2023 年 8 月住了 1 晚

10/10 優異

maurice

讚好：職員與服務
於 2023 年 7 月住了 2 晚

6/10 一般

Crystal

於 2023 年 7 月住了 1 晚

4/10 欠佳

Jill

商務旅客
不滿：整潔度和住宿狀況
I checked in and the room I was given the carpet was sticky and the tub was dirty. I asked to be placed in a different room and was given the one next door which had not been serviced. There were towels on the bathroom floor, and across the toilet-sand/dirt all over the entryway, used chewing tobacco at the end of the bed, and the bed was unmade. I took a video, showers the front desk and requested a 3rd room. That room was clean. Elevator floor slammed every time it raised or lowered, and felt like it was a gamble every time we got on it. Workers said it was inspected and nothing wrong.
於 2023 年 7 月住了 5 晚

10/10 優異

Drew

於 2023 年 7 月住了 1 晚

8/10 不錯

Shannon

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Good for our needs. Great pool and room for family of 6
於 2023 年 7 月住了 1 晚

8/10 不錯

Ernest

讚好：整潔度和職員與服務
不滿：住宿狀況
need to put ice machine on all levels and fix the elevator
於 2023 年 7 月住了 1 晚

10/10 優異

Tammy

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Good stay overall
The elevators were out of service. The stairwells were uncomfortably hot..
於 2023 年 7 月住了 2 晚

8/10 不錯

JAMES

於 2023 年 6 月住了 1 晚

10/10 優異

Melissa

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We booked this hotel for a quick overnight trip as we trekked from Colorado to Ohio. Really nice location right off of the freeway. We got in late, so it was nice to have the nearby Dennys open for a late dinner. No issues with our room. Elevator was being worked on the following day, but we were made aware upfront and it wasn’t an issue for us. My biggest compliment, though, is for the breakfast. Most hotel breakfasts are just sort of “meh”. The options were standard (eggs, bacon, pancakes, biscuits and gravy) and some other grab and go items, but the quality of the food was much better than most hotels. It was actually good and not just passable. Would stay here again:-)
於 2023 年 6 月住了 1 晚