Independent Wakuya hotels

"部屋は仕方ないが狭い。チョックアウトの際のカウンターの対応はとても良かった。"

"The property has a pretty environment and has a nice view of the Matsushima bay area. It offers tasty meals with a good variety of food and beverages. Unfortunately the room that I was assigned, while has a nice view, is right next to the railway tracks with trains frequently passing. No information about the railway tracks were provided in the process of booking online, I believe Expedia should alert customers to state clearly their request for a quiet room away from the railway. The property should also consider installing double glazed windows for the rooms affected. Should I be staying for more than one night, I would request a change of rooms."

"Beautiful location, great views. Excellent customer service from the staff."

"Great for the "

"Neat as a pin, in a busy area full of eateries and a shopping mall about 10 minutes walk away. Staff were very helpful and there is a good breakfast and parking. There are high- tension electrical towers very close, not seen in the pictures, if you are bothered by that. "

"Good food, free drink, shuttle service available. We will be back."

"I’m very disappointed about the fact that the hotel does not have the courtesy to provide 1 or 2 hr of late check-out : They charge ¥1,000/hr/person!!! If it’s a weekend, i can understand, but it’s a quiet Monday! I’ve been to dozens of hotels in Japan and worldwide, first time I encountered this. Of course, they’re not ethically wrong or anything; but as a service provider, i will not choose or recommend to anyone."