"The hotel and facilities are absolutely beautiful. The grounds are well maintained and the rooms modern.
However, we experienced multiple issues with the disorganisation of the hotel and staff. When booking the spa the online booking system didn’t work, I tried to book over the phone and was passed from staff member to staff member and put on hold multiple times. When I finally managed to book, the confirmation email I received revealed the treatments were booked wrong. And it took another load of back and forth to correct.
We had ordered two vegan meals for lunch, one was incorrect and we waited 40 minutes for a replacement. The staff had run out of a few of the cocktails on the already limited menu and once we finally managed to order something they did have, the service was very slow.
When checking into our room, the staff at reception sent us in the wrong direction, so we ended up walking up and down the stairs and across the hotel with very heavy bags. The room was lovely and spacious, but we booked it for 4 people and the sink was blocked, meaning it took a while to drain which was not ideal for so many people using it.
The spa treatments were lovely, the staff were very talented and products used felt of good quality. The facilities were nice and clean.
Overall I would book again, as it is a beautiful hotel, but lacking organisation."
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