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Checked in and was given a key went up to room key did not work went back to front desk the key was reset. Went back up to room opened door to find room had other occupants already. Went back to front desk they upgraded to a different room a suite which was a positive.
Next morning on check out was presented a bill with a room service charge on it which was not for our room. They could not fix it until later fast forward to several calls later and an ENDLESS amount of being on hold listen to music or simply endless ringing with no one bothering to pick up phone and still not fixed so I had my CC company pull the excess payment back from the hotel.
From the moment I walked in till the second I left I felt important. I too am in the service industry and I look for certain things and they covered them all. Bravo guys!
the place was nice clean and perfect location - the problem was at checkout they charged " facilities fee" per night of 28$ which added 56 $ to the bill - this was deceiving**-, not expected and not at all clear on the website let alone when we checked in and the desk person confirmed we were all paid up
