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漢諾威萬豪酒店的評價

4 out of 5
漢諾威萬豪酒店
1401 Rt 10 E, Whippany, NJ

評價

8.8

優異

10 分評分，優異；587 則評價中有 337 則" "
8 分評分，不錯；587 則評價中有 162 則" "
6 分評分，一般；587 則評價中有 44 則" "
4 分評分，欠佳；587 則評價中有 27 則" "
2 分評分，很差；587 則評價中有 17 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

lianchen (Flushing )

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in conditions are particularly good
於 2023 年 11 月住了 1 晚
William Salmon 於 2023年11月29日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Hotel is good but Service is just above standard
Hotel condition is good while the guest service is just so & so. Front Desk staff is very cool especially the night shift. They nearly turned their back on guests and don't have any expression on their face while checking-in & checking-out. Breakfast is awful when i ordered fried eggs but the chef simply wiped the frying pan with a table cloth & started cooking the eggs (she just used the same cloth to clean the chef table) which is really disgusting. BTW, the hotel condition is surprisely good with modern decoration. Bed is comfortable and bathroom is clean. It is crowded with people during Friday and Saturday. However, it's so awkward that they marked up a double on room rate even the hotel is already emptied after Saturdays when all weddings and gatherings ended.

6/10 一般

George (CA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Too much noise during weekend
I was there last weekend. Too many children that made a lot of noise night and eearly morning. The swimming pool is also being rebuilted that adding machine noise in morning.

6/10 一般

Naushad

於 2024 年 4 月住了 1 晚
William Salmon 於 2024年5月22日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Sumant

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
William Salmon 於 2024年5月16日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

John

伴侶同遊
讚好：設施服務
Property was nice, staff was very pleasant. The Pub was great☺️
於 2024 年 3 月住了 1 晚
William Salmon 於 2024年4月3日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 欠佳

Gabriele

讚好：職員與服務
不滿：整潔度
於 2024 年 3 月住了 2 晚
William Salmon 於 2024年3月27日的回應
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 優異

jacqueline A.

於 2024 年 3 月住了 2 晚
William Salmon 於 2024年4月8日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 欠佳

Phyllis

商務旅客
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
I didn’t like that I couldn’t sleep in the bed and left early in the morning because instead of changing the sheets, they were turned over on the wrong side and disgusting. I paid good money for the room and at the Marriott I expected better
於 2024 年 3 月住了 1 晚
William Salmon 於 2024年3月18日的回應
Thank you for staying with us and being our guest. I am sorry that your experience was not to your satisfaction or ours. I hope that you would give us another opportunity should you be in the area again.

10/10 優異

alice

讚好：整潔度、職員與服務和住宿狀況
Easy access; friendly staff; clean
於 2024 年 2 月住了 1 晚
William Salmon 於 2024年3月18日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Kathryn

讚好：整潔度、職員與服務和住宿狀況
Great service!
於 2023 年 12 月住了 1 晚
William Salmon 於 2024年2月26日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Magdiel

Clean and modern
於 2024 年 1 月住了 1 晚
William Salmon 於 2024年2月4日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

Robert

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was clean, well maintained. The Irish Pub in the hotel was excellent. But the hotel nickel 7 times you unless you`re one of tgheir club members. For instance there`s an exorbitant daily fee for WiFi if you`re not a member. For the price range, local competetors offer a better deal.
於 2024 年 1 月住了 1 晚
William Salmon 於 2024年1月16日的回應
Thank you for being our guest. We look forward to your return.

6/10 一般

Ayechia

親子同遊, 多人同遊
讚好：整潔度和職員與服務
We stood there as it was the host location for a dance competition, the room was clean and has what we needed. Convenient location with ample parking and the food was good.
於 2024 年 1 月住了 1 晚
William Salmon 於 2024年1月10日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Jane

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
William Salmon 於 2024年1月10日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

yvonne (mechanicsville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed here before and was great but this time I will say the comforter was stained and room did not get cleaned also day we where checking out found someone else’s socks under chair so makes me wonder how well room was cleaned before us
於 2024 年 1 月住了 1 晚
Brian Barry 於 2024年1月10日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Michelle

讚好：整潔度和住宿狀況
It was great
於 2024 年 1 月住了 2 晚
William Salmon 於 2024年1月10日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Rafael

於 2023 年 12 月住了 1 晚
William Salmon 於 2024年1月22日的回應
Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Robert

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
William Salmon 於 2024年1月10日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Deborah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel has friendly helpful staff. The rooms were very clean and comfortable. The location was perfect for visiting family in Morris County.
於 2023 年 12 月住了 2 晚
William Salmon 於 2023年12月12日的回應
Thank you for the feedback from you most recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 欠佳

Darin

不滿：職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
William Salmon 於 2023年12月12日的回應
Thank you for the feedback from you most recent stay with us. We hope to see you again very soon.

10/10 優異

Shelby L

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Nice, clean property.
於 2023 年 11 月住了 2 晚
William Salmon 於 2023年11月29日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Donald

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a lovely Marriott. It has a corporate/meeting type feel which isn’t surprising given the area. Staff was lovely. Breakfast was excellent. Rooms are in good shape, not huge but not small either. Huge TVs! Very solid chain hotel.
於 2023 年 11 月住了 1 晚
William Salmon 於 2023年11月29日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 很差

Kimberly (East Durham)

伴侶同遊
This hotel is such a disappointment. I’ve stayed in numerous properties and this is the worst based on rooms and customer service. Front desk couldn’t find my reservation that was paid for. After 1 am floors below were so loud couldn’t sleep and our room was on the 5th floor. Air conditioning won’t go below 68 Overpriced for what you get.
於 2023 年 11 月住了 1 晚
William Salmon 於 2023年11月11日的回應
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 優異

Sybille

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
William Salmon 於 2023年11月2日的回應
Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
will stay here again.
hotel was clean, staff was courteous and professional and breakfast was perfect.
於 2023 年 10 月住了 1 晚
William Salmon 於 2023年10月30日的回應
Thank you for being our guest and we are glad that you enjoyed the breakfast. We look forward to your return.

10/10 優異

mayra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel! Super clean. Very modern. Great staff. A great place to stay!
於 2023 年 10 月住了 1 晚
William Salmon 於 2023年10月30日的回應
Thank you for staying with us and we look forward to your return.

2/10 很差

Christina

於 2023 年 10 月住了 1 晚
William Salmon 於 2023年10月30日的回應
Thank you for being our guest. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 優異

Joanne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
William Salmon 於 2023年10月2日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
William Salmon 於 2023年10月2日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Saida

於 2023 年 9 月住了 1 晚
William Salmon 於 2023年10月9日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Richard

於 2023 年 9 月住了 1 晚
William Salmon 於 2023年10月2日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 一般

Jacqueline

於 2023 年 8 月住了 1 晚
William Salmon 於 2023年8月21日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

andrew

多人同遊
讚好：整潔度、設施服務和住宿狀況
Not much to say. Clean with easy chexj in and check out and accommodating staff. Nice pub on site
於 2023 年 8 月住了 3 晚
William Salmon 於 2023年8月9日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Theodore

讚好：整潔度、職員與服務和住宿狀況
Easy entrances and good staff
於 2023 年 8 月住了 1 晚
William Salmon 於 2023年8月7日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Peter

於 2023 年 8 月住了 1 晚
William Salmon 於 2023年8月7日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

Susan

於 2023 年 7 月住了 1 晚
William Salmon 於 2023年7月26日的回應
Thank you for being our guest and staying with us. We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 一般

Tom

商務旅客
讚好：整潔度、職員與服務和住宿狀況
There was no free continental breakfeast or coffee pot in the room.
於 2023 年 6 月住了 1 晚
Brian Barry 於 2023年7月5日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Don

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
William Salmon 於 2023年3月24日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 一般

ASHLEY

親子同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
The pool was closed indefinitely- there was no sign notated anywhere. The customer service was dry and not very friendly- had to go down to front desk several times bc key cards didnt work and there wasnt even a hair dryer in the room. There was only one restaurant that was open we were told and there was coffee in the room but no water to be able to use for it. The room was clean and nicely updated but overall dissapointing hotel stay and lack of ammenities for the cost.
於 2023 年 2 月住了 1 晚
William Salmon 於 2023年3月24日的回應
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 欠佳

William

商務旅客
讚好：整潔度
不滿：設施服務
Let me start with the positive. Upon entering, I found the hotel to be clean and inviting and the staff friendly and welcoming. When I check in, I informed the clerk that I was a light sleeper and requested a room as far away from active areas as possible. He put me in a room two doors down from the front desk, which is probably the second noisiest room in the hotel. On my second night there, at 11:00 pm, the noise level was unbearable, so they put me in a room on the 7th floor, in the back. Why didn't you do that on day one? There were also major problems with the TV. I had to make three requests for a new remote control before I receives on and three visits from technicians to address issues with the TV's network connection, which I finally fixed on my own. There is an Irish-style restaurant/bar, Auld Shebeen, in the hotel. The wait staff and bartenders were great! The fish and chips were probably some of the best I've ever had. Unfortunately, the rest of the food was sub-par. The cottage pie was bland and unappetizing. The burger would have been good had it not been server on a bun that felt like it had been in the fridge for a month, The Marriott is significantly more expensive than other hotels in the area, yet there is no free coffee in the lobby, no breakfast, no justification for the inflated price.
於 2023 年 1 月住了 6 晚
William Salmon 於 2023年2月10日的回應
Thank you for being our guest and providing the feedback. Although I am glad the the service staff in our Pub provided quality service to you I do apologize that we were unable to provide to you a quiet guestroom. I do hope that you give us another opportunity should your travels bring you back to the area.

6/10 一般

Karla

讚好：整潔度和住宿狀況

10/10 優異

Sharima

於 2022 年 12 月住了 2 晚

10/10 優異

Kailey

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome!
於 2022 年 10 月住了 1 晚
Jennifer Chacon 於 2022年10月20日的回應
Thank you!!!

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed at this property after having our reservation at a nearby hotel cancelled. The staff was very professional and friendly. They even were able to accommodate our request for a room with two double beds after we were told only a room with a King size bed was available. We were very appreciative since there were 3 people in our room. The room was very clean, quiet and comfortable. I would definitely stay at this property again.
於 2022 年 10 月住了 2 晚
Jennifer Chacon 於 2022年10月20日的回應
Thank you for taking the time to leave a review. We are so happy to hear about your experience. We hope to see you again on your future travels.

8/10 不錯

Vishal

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. The sink was leaking with water falling on the bathroom floor. Breakfast was good.
於 2022 年 10 月住了 2 晚
Jennifer Chacon 於 2022年10月20日的回應
Thank you for taking the time to review our hotel. I am sorry to hear about the leak. We hope to see you on your future travels!

2/10 很差

Earline

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unsatisfactory service
When we got to the locate, there was nothing there. I have been scammed out of my money. I will never use this site again. I was real tired so I didn’t want to drive. I ended u driving home anyway which was dangerous.
於 2022 年 10 月住了 1 晚
Jennifer Chacon 於 2022年10月20日的回應
I am sorry to hear about your experience!

10/10 優異

Charles

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

10/10 優異

Stanislav

於 2022 年 10 月住了 1 晚

2/10 很差

Sandy

家人同遊
不滿：整潔度和職員與服務
The guy at the reception was very rude , and impolite, he thought he worked at government agencies or immigration, when asking for my identification for check in purpose, I gave you business and please respect your customers and treat them like a human. Hotel was undergoing a renovation, lobby looks nice but not the room and bedroom, not to mention our bed freak was full of dust.
於 2022 年 10 月住了 1 晚
Jenn Chacon, Front Office Manager 於 2022年10月10日的回應
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Jennifer