Willesden Jewish Cemetery

No Hot water when London hits -2 degrees, the water would not get hot, the concept is good but getting to the unit is a maze with up and down stairs. Won't stay there again.

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

First off the QR “Fast Chrck-In” did not work. The room heating was inoperative - they left a space heater in the room. Our rooms were not serviced 4 days in a row (we complained). There was mold in the bathroom ceiling. Our power converter could not be plugged in because the outlets were too low on the counter - luckily we could use the USB on the TV to recharge our devices - which takes longer and we had to leave the TV on all night. Speaking of the TV - it was a Smart Samsung with streaming capabilities, but unfortunately the TV was not connected to the hotel WiFi to use the option. The room furnishings were dated and there was no mini bar (we really just needed a refrigerator) we had to call room service for buckets of ice daily. Speaking of the hotel telephone service… when I first used the pre-programmed button on the telephone to call Room Service it didn’t work. I dialed 0 for the operator - it rang for 3-4 minutes before someone answered. The operator told me that I had to dial direct and call 40. I asked the operator were the list of the code were located. She said to check with the front desk. The good things about the hotel - great view of the Thames River and the Tower Bridge. St. Katherines Dock is great for dining. The Tower of London is a 10 minute walk away and the Tower Hill tube station is next to the Tower. The beds were comfortable.