威爾特郡泳池酒店

「Good place」

「Good location near shopping mall and market. The room was spacious and comfortable but we needed to climb up the stairs with our heavy luggage. Dinner was delicious.」

「I wanted to know if they could give me a room with a shower tray. No reply. I needed to cancel due to illness and then neither I could get hold of them. As a result I had to pay for a hotel I could not use. Expedia were unable to sort out this issue. Such poor communication means I will not use this hotel ever. I also am disappointed Expedia could not get the hotel to agree to basic customer service like being responsive to customer enquiries」

「Hot」

「We were not told there would be a wedding in progress so the music was quite loud until 11pm. There was no option for early takeaway breakfast at 8am, and no option for room only. The restaurant still set up for wedding, with chairs stacked up.The female staff in the restaurant were very nice and the food excellent, something a bit different. Our shower head kept falling down & the toilet flush handle broken. The room was spotlessly clean.」

「Very dirty hotel – nothing like the pictures I have never been so disappointed with a hotel. The pictures on Expedia look nothing like the hotel we arrived at. The whole place was dirty, smelled terrible and looked very run-down. I honestly cannot understand how this is advertised as a three-star hotel. The hotel was previously used to accommodate asylum seekers, but from what I saw, it looked as though it had never been properly renovated after they left. The walls were dirty, scratched and...