每日供應自助早餐 (每人 GBP13.00)

溫徹斯特皇家酒店的評價

4 out of 5
溫徹斯特皇家酒店
St Peter Street, Winchester, England

評價

8.2

很好

10 分評分,優異;1001 則評價中有 388 則" "
8 分評分,不錯;1001 則評價中有 396 則" "
6 分評分,一般;1001 則評價中有 149 則" "
4 分評分,欠佳;1001 則評價中有 54 則" "
2 分評分,很差;1001 則評價中有 14 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

shu chuan

於 2023 年 1 月住了 1 晚
Victoria - Reservations 於 2023年2月8日的回應
Thank you for the feedback!

10/10 優異

Karmen

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Environment is excellent. But the breakfast is quite expensive but the restaurant is good and the quality is good.
於 2019 年 10 月住了 2 晚

10/10 優異

Ka Man

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Victoria Front Office Manager 於 2019年3月21日的回應
Thank you for your positive response. we are so glad you enjoyed your stay with us. We hope you come and stay again soon!

6/10 一般

真實旅客

讚好:整潔度和住宿狀況
Relatively spacious room comparing with other hotels of similar grade in the area. Staff are nice and helpful. However, lack of closet space. Door room was forgotten to be closed after cleaning on one day.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect place to stay if you want to visit winchester, if you have difficulties walking don't worry, theres a chair lift so you can access all areas from the carpark. The staff are extremely polite and will help you if you need it. The courtyard is astounding and has to be relaxed in, what more do you need.
於 2024 年 5 月住了 2 晚

10/10 優異

John

伴侶同遊
Staff very friendly and helpful Garden well maintained Bedroom good
於 2024 年 5 月住了 2 晚
Customer Care Team 於 2024年5月21日的回應
Hello John,Thank you for your feedback! We're delighted to hear that you found our staff very friendly and helpful, and that you enjoyed our well-maintained garden and good bedroom. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay. Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Rosemary

多人同遊
讚好:整潔度、職員與服務和住宿狀況
We had a lovely stay. Beautiful walled garden for relaxing having a drink/meal. Staff were friendly and very helpful. Some of the hotel is a little tired, but they appear to be working on it. The bar was redecorated during our stay, with minimal disruption. Breakfast was adequate. We didn’t eat any other meals in the hotel, but the meals and afternoon teas being served to guests in the garden looked delicious.
於 2024 年 5 月住了 2 晚
Customer Care Team 於 2024年5月14日的回應
Hi Rosemary,Thank you for sharing your feedback with us. We're delighted to hear that you had a lovely stay and enjoyed our beautiful walled garden for relaxing with a drink or meal. It's wonderful to know that our staff provided friendly and helpful service throughout your visit. We appreciate your understanding regarding some areas of the hotel being a little tired, but we're pleased to inform you that we are actively working on improvements to enhance our guests' experience. We're glad that the redecoration of the bar during your stay caused minimal disruption. We're also delighted to hear that you found breakfast adequate and that the meals and afternoon teas served in the garden looked delicious. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Jane and Andy

伴侶同遊
Lovely place to stay , it was our wedding anniversary , we received a free upgrade . Would definitely stay there again .
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月14日的回應
Dear Guest,Congratulations on your wedding anniversary! We're thrilled that you chose to celebrate this special occasion with us at [Hotel Name]. It's delightful to hear that you had a lovely stay and that you appreciated the free upgrade. We're so pleased that we could make your anniversary memorable. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

A.J.G.M. (Heeswijk - Dinther)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Oud, maar net hotel, op loopafstand van alle bezienswaardigheden. Vriendelijk personeel.
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月14日的回應
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be neat and conveniently located within walking distance of all the sights. It's wonderful to know that you encountered friendly staff during your stay. Your satisfaction is important to us, and we appreciate your kind words. We hope to welcome you back for another enjoyable stay in the future.Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Peter

讚好:職員與服務
於 2024 年 5 月住了 3 晚
Customer Care Team 於 2024年5月14日的回應
Hi Peter,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Liz

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Care Team 於 2024年5月14日的回應
Hi Liz,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

David

伴侶同遊
Central position
於 2024 年 4 月住了 2 晚
Customer Care Team 於 2024年5月6日的回應
Hi David,Thanks for pointing out our central position! We’re glad that our location made it easy for you to access everything you needed during your stay. If there's anything else we can do to make your visit even better, please let us know. We look forward to welcoming you back soon!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Cynthia

Excellent
於 2024 年 4 月住了 2 晚
Customer Care Team 於 2024年4月30日的回應
Hi Cynthia,Thank you for your excellent review! We're thrilled you had a great stay. If you need anything during future visits, don't hesitate to ask. We look forward to welcoming you back!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Matthew

於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年5月21日的回應
Hello Mattew,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel good location would definitely stay again
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月24日的回應
Hi William,Thank you for your kind words! We're delighted to hear that you enjoyed our hotel and found the location convenient. It's great to know you'd definitely stay with us again. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience. Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Visakan

讚好:整潔度、職員與服務和住宿狀況
Great location, car parking albeit for a price, excellent bar.
於 2024 年 4 月住了 3 晚
Customer Care Team 於 2024年4月15日的回應
Dear Visakan, we're delighted to hear that you enjoyed our great location and found our bar excellent. Providing a convenient and enjoyable experience for our guests is our priority, and we're glad to hear that we succeeded during your stay. We appreciate your feedback regarding the parking, and we'll consider it as we strive to enhance our offerings. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Stuart

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and comfortable hotel. I have stayed before and will do so again.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月1日的回應
Hi Stuart,We're thrilled to hear that you enjoyed your stay with us and that our location and accommodations met your expectations! Providing a comfortable and convenient experience for our guests is our priority, and we're delighted that you've chosen to stay with us again in the future. Your loyalty means a lot to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Julia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月27日的回應
Dear Julia, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Sulimanka

於 2024 年 3 月住了 2 晚
Customer Care Team 於 2024年4月15日的回應
Dear Sulimanka, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

julie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely old building in Winchester town centre, with a modern annexe. Loved the neighbourly cat that roamed the bar area that brought a smile to everyones face
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月27日的回應
Hi julie,It sounds like you had a charming experience at our hotel in Winchester! We're thrilled to hear that you appreciated the blend of old-world charm in the main building and modern amenities in the annexe. Our friendly feline resident adds a special touch to our bar area, and we're glad to know it brought a smile to your face and others as well. Thank you for sharing your positive experience, and we look forward to welcoming you back for another delightful stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Robert

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Close to city centre and interesting sights. Pleasant staff and good food.
於 2024 年 3 月住了 2 晚
Customer Care Team 於 2024年3月21日的回應
Hi Robert,It's fantastic to hear that you enjoyed our hotel's proximity to the city center and interesting sights, as well as the pleasant staff and good food during your stay! Providing a convenient location, friendly service, and delicious dining options are top priorities for us, and we're delighted that we could meet your expectations in these areas. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Ben

伴侶同遊
讚好:整潔度和住宿狀況
Good room with a nice view to the garden. However, the receptionist on duty when we arrived could not have seemed less interested, and the car park is inadequate, and the hotel charges you to use it, in top of the room fee.
於 2024 年 3 月住了 1 晚

8/10 不錯

Derek

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent location , really old hotel . We stayed in new annex ,superior double facing beautiful gardens. Very quiet for us . Parking may be an issue as it’s on a first come first served basis for £12 per night. Only 25 parking spaces,so if it’s busy! Just ask when booking here. Staff were excellent from checking in to leaving. I’d recommend this hotel as everything is within a comfortable walk from here.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月5日的回應
Hi Derek,We're thrilled to hear that you enjoyed the excellent location and found our annex accommodations to your liking, providing a quiet and peaceful stay. While we appreciate your understanding regarding parking availability, we understand the inconvenience it may cause. We'll certainly take your feedback into consideration as we work to improve our services. It's wonderful to hear that our staff provided excellent service throughout your stay, from check-in to departure. Thank you for recommending our hotel, and we look forward to welcoming you back for another comfortable stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Ishkibo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. Our room was an accessable room (not requested or required) so the bathroom was functional and gigantic but not 'nice'. Our window had a car parked next to it. The beds were very soft. Saying all of that it was a lovely place with a lovely garden, staff were lovely and breakfast was expensive but convenient. I would def stay again. Location was amazing and price was competative.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月5日的回應
Hi Ishkibo,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be lovely and that you enjoyed our beautiful garden and friendly staff. We apologize for any inconvenience caused by being assigned an accessible room that may not have met your preferences. Your feedback regarding the bathroom, window view, and bed comfort is valuable to us, and we'll take it into consideration as we strive to improve our accommodations. We're glad to know that you found our location amazing and our prices competitive. It's wonderful to hear that you would consider staying with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back!Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Peter

於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年3月22日的回應
Dear Peter,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Martha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. Breakfast very good. Good location within easy walking distance of town centre.
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月26日的回應
Hi Martha,Thank you for your positive review! We're thrilled to hear that our staff's friendliness and helpfulness made a great impression on you and that you enjoyed our breakfast offerings. It's also wonderful to know you found our location convenient for exploring the town center. We strive to ensure our guests have a comfortable and enjoyable stay, and your feedback is a lovely affirmation of our efforts. We look forward to welcoming you back on your next visit, ensuring another satisfying stay with us.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Pete

商務旅客
讚好:職員與服務和設施服務
Great location and a great price Could do with a touch up in places and maybe new beds!
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月26日的回應
Hi Pete,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be in a great location and offered a great price. We appreciate your suggestion regarding the need for touch-ups in certain areas and potentially updating the beds. Your input is valuable to us as we continuously strive to enhance the comfort and satisfaction of our guests. We will certainly take your comments into consideration as we plan for future improvements to our facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Paul

伴侶同遊
Location great No small fridge in room ,and hotel bar closed before 11 pm , on Friday night even though we were part of a large wedding party that the hotel must have known That was disappointing as no attempt was made to serve us as they were licensed to 2 am
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月26日的回應
Hi Paul,Thank you for sharing your experience with us. We're pleased to hear that you found our location convenient for your needs. However, we apologize for the inconvenience caused by the lack of a small fridge in your room and the early closure of the hotel bar, especially on a Friday night when you were part of a large wedding party. We understand how important it is to have access to amenities, and we regret that we fell short in meeting your expectations on this occasion. Your feedback is valuable to us, and we will review our policies to ensure that we can better accommodate our guests, especially during special events like weddings. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Clare

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年3月1日的回應
Hi Clare,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Robert

商務旅客
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Robert,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Katy

讚好:整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Katy,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Peter

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Peter,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

gladstone

伴侶同遊
讚好:整潔度和職員與服務
Reception were always welcoming and our stay was made great by their attention to my partner and I.Great place and will stay again for sure
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Dear Guest,We're delighted to hear that you had such a wonderful experience with our reception team and that their warm welcome contributed to making your stay great! Providing excellent service and ensuring our guests feel welcomed are top priorities for us, and we're thrilled that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Anna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Winchester royal hotel one night stay
It was a very comfortable hotel in an excellent location
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Anna,We're thrilled to hear that you found our hotel to be very comfortable and that you appreciated our excellent location! Your comfort and satisfaction are top priorities for us, and we're delighted that we met your expectations during your stay. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Stephen

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Stephen,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your experience remains exceptional and we hope that your next trip is just around the corner!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Ruth de Mallet

伴侶同遊
讚好:職員與服務
The food was very good , the staff were excellent but the hotel was a bit tired.
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月21日的回應
Hi Ruth,Thank you for the thoughtful review and for highlighting the strengths of our excellent staff and tasty cuisine. We appreciate you taking the time to provide feedback about areas needing improvement as well. Upgrading amenities is an ongoing process, and your perspective will help guide our priorities. We sincerely apologize if any aspect of the guest rooms felt worn. Creating a welcoming, comfortable environment is extremely important to us. Please don't hesitate to reach out to me personally next time you stay so I can ensure your accommodations meet your expectations. We hope you'll give us another chance to provide you with a five-star experience.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
Centrally located. Lovely garden. Hotel itself is a bit dated. Only two towels in the room- no hand towels.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Dear Guest,Thank you for your feedback on our centrally located hotel with the lovely garden. We apologize that the hotel itself felt a bit dated during your stay. Regarding the towels, we will ensure that all rooms are stocked with at least two bath towels and two hand towels going forward to provide our guests with ample linens. We appreciate you taking the time to share your experience and will use this feedback to improve the condition of our facilities and service. Please let us know if there is anything else we can do to make your next stay more enjoyable.Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Robin

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月21日的回應
Hi Robin,Thank you for taking the time to leave us your feedback about your recent stay at our hotel. While we are glad to see that you rated us 3 out of 5 stars, we would like to apologize for any areas where we fell short of your expectations. If you have any specific feedback about what we could have done better, we would appreciate hearing it so that we can improve and provide a better experience for future guests. We hope that you will give us another chance to exceed your expectations on your next visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Top Clubcard Bargain
We have stayed here before in the garden annexe but on the ground floor. This time we were on the first floor of the annexe. The room was spacious and bright with nice outlook over the walled garden. Bed large and comfortable. Comfortable temperature. Only detrimental point was very low water pressure to shower (a dribble rather than a shower) and blocked plughole. We managed and dont remember same problem on ground floor. Perhaps they need a pump. Anyway I told the receptionist and she was going to inform maintenance. as We had a lovely meal at the restaurant to celebrate my mum's birthday. Couldnt fault the food or service which was great. as This hotel is in a perfect position, close to the City centre. Very good value for money, especially with Tesco Clubcard rewards!
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Dear guest, thank you so much for staying with us at Winchester Royal Hotel and for taking the time to share your feedback. It's fantastic to hear that you enjoyed the spacious and bright room with a lovely outlook over the walled garden. We apologize for any inconvenience caused by the low water pressure and blocked plughole in the shower. Rest assured, our receptionist has informed our maintenance team to address these issues promptly. We're delighted that you had a wonderful meal at our restaurant and that the food and service were great for your mum's birthday celebration. Moreover, we're thrilled to hear that you found our hotel's location close to the city center perfect and that you found great value for money, especially with Tesco Clubcard rewards. We hope to welcome you back soon for another excellent stay at Winchester Royal Hotel!Warm regards,Guest Experience TeamWinchester Royal Hotel

6/10 一般

Emma

讚好:整潔度和客房舒適度
Comfortable but basic hotel
Clean and very comfortable bed in their recently refurbished rooms. The entrance area was some what drab and unwelcoming. It would have been useful to know that the car park had a charge prior to booking.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi Emma! Thanks for taking the time to leave your feedback. It's great to hear that you found our recently refurbished rooms clean and very comfortable – a good night's sleep is always important! We appreciate your honesty regarding the entrance area, and we'll take your comments on board to see how we can make it more inviting for future guests. We apologize for any inconvenience caused by the lack of information about the car park charges. Our team is always striving to improve our communication, and we will definitely take this into consideration moving forward. Please don't hesitate to reach out if there's anything else we can do to enhance your experience. We want to ensure your next visit is even better. See you soon at Winchester Royal Hotel!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Customer Care Team 於 2024年2月13日的回應
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

GLENN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
NICE STAY
Its been a long while since i stayed here which was on business some 15 years ago, but still a nice traditional hotel and friendly staff
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi Glenn, Thank you so much for taking the time to share your experience from 15 years ago. It's wonderful to hear that you still remember Winchester Royal Hotel as a nice traditional hotel with friendly staff. We take pride in our warm and welcoming atmosphere, and it's heartening to know that we made a lasting impression on you. While a lot may have changed over the years, our commitment to providing excellent service remains the same. We constantly strive to create unforgettable experiences for our guests, whether they are here on business or leisure. If you ever find yourself back in Winchester, we would be thrilled to have the opportunity to welcome you once again and show you the enhancements we have made. Take care and have a fantastic day!Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Martin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay for central Winchester
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi Martin! Thank you so much for choosing Winchester Royal Hotel and for leaving such a lovely review. We're thrilled to hear that you found our location to be great for exploring the heart of Winchester. Being right in the center certainly has its perks! We strive to provide a comfortable experience for all our guests, and we're delighted that we were able to do so for you. If there's anything else we can assist you with during your next visit, please don't hesitate to let us know. We're always here to make your stay as enjoyable as possible. Looking forward to welcoming you back soon!Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

David

家人同遊
讚好:職員與服務
The location and staff are great, but the rooms are tired and desperate need updating, as does the lounge and reception areas.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi there, Thanks so much for your feedback on our hotel. We appreciate your kind words about our great location and friendly staff. They work hard to make every guest feel welcome! We understand your concerns about our rooms and reception areas. We apologize for any inconvenience caused. Rest assured, we have taken note of your feedback and we are actively working on updates and improvements throughout the hotel. We want to provide a fresh and comfortable experience for all our guests. We hope you will give us another chance in the future to show you the improvements we have made. If you have any other feedback or suggestions, please feel free to reach out. We value your input and are committed to providing the best possible guest experience.Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Paul

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi Paul - Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Warm regards,Guest Experience TeamWinchester Royal Hotel

8/10 不錯

Hazel

讚好:整潔度和客房舒適度
Great Location
Great location. Parking expensive for residents. Room very comfortable with pleasant view of gardens. But bathroom needs a little attention re flaking paint around basin area. Checking out was not a pleasant experience - zero interaction from the receptionist - didn't enquire about our satisfaction - almost surly.
於 2024 年 1 月住了 2 晚
Customer Care Team 於 2024年2月13日的回應
Hi Hazel! Thanks so much for your feedback. The team at Winchester Royal Hotel appreciates your comments and is delighted to hear that you enjoyed our convenient location and comfortable rooms with a lovely view of the gardens. We sincerely apologize for any inconvenience caused by the issues you mentioned about the bathroom. We will be sure to address this promptly and ensure that it receives the attention it needs. Regarding your checkout experience, we're sorry to hear that it fell short of your expectations. Our team takes great pride in providing exceptional service, and we apologize if that was not reflected during your visit. We appreciate your feedback and will use it to improve our guest interactions moving forward. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience that meets and exceeds your expectations.Warm regards,Guest Experience TeamWinchester Royal Hotel

10/10 優異

Andrew

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年3月20日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 優異

DS

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
Very convenient city centre location
Quiet and comfortable. Excellent breakfast
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月13日的回應
Hi there! Thanks so much for taking the time to share your positive experience at Winchester Royal Hotel. It's fantastic to hear that you enjoyed a quiet and comfortable stay with us. We appreciate your kind words regarding our excellent breakfast, as we believe starting the day off right is essential. Our team strives to provide a friendly and personable experience, ensuring our guests feel right at home. We hope to have the opportunity to welcome you back on future visits. If there's anything more we can assist you with in the meantime, please let us know. Take care!Warm regards,Guest Experience TeamWinchester Royal Hotel