We went t breakfast by 9:00 and there where no food but Coffee and bananas and the dinner are was completely dirty and the tables were dirty. So I’m completely dissatisfied.
Ivette
2024 年 5 月入住 1 晚
2/10 糟糕
Frankie
与家人出行
2024年05月6日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty towels and sheets. Actual blood on sheets. Disgusting.
Frankie
2024 年 3 月入住 7 晚
2/10 糟糕
Nicole
与家人出行, 与配偶出行
2024年05月4日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worst hotel we have stayed and multiple issues! DO NOT STAY HERE! First night checked in late and assigned room that fridge, hairdryer, and shower did not drain. Changed to another room that night for working shower. We left our stuff in the room and Do Not Disturb sign on the door when we left. When we got back late that night, our key did not work to let us in the hotel. Went to front desk to report key not working, she said we were not in the system. The same person worked the night before and remembered moving us to a different room and said someone was in our room. She went with us to knock on the door to see about all our belongings. The person would not open the door for the front desk staff. We had to call the police (Winter Haven Police Department is wonderful) to have the room opened. Our stuff was not in the room and the person at the front desk never knew where our stuff was. A man (guessing works there heard noise) went and got our belongings. Everything was thrown in bags - shoes put in trash bags with medication, clothes with drinks that spilled on clothes. Refused to call manager that night. Manager next day stated they followed protocol. Said they tried to call us but no missed calls on our phones. Wyndham Customer Support did Nothing. Could have been prevented - when moved our room changed for 3 nights. When arrived back, stated mistakenly discharge us and our stuff secured. Should have never had to escalate to calling police department.
Nicole
6/10 一般
Victor,Levittown
与家人出行
2024年04月29日
不满意:住宿条件和设施
The hotel is very dated, so expect old carpets, bedding, and bathrooms.
That said, it’s inexpensive.
I had two connecting rooms which I specifically asked for room service to change bedding and towels and somehow that translated to “Do not service” which is inexplicable to me, but that tells you something about the staff.
For one inexpensive, quick overnight it’s ok. Definitely not a two night spot.
Victor
2024 年 4 月入住 2 晚
6/10 一般
Wendy
与配偶出行, 商务旅客
2024年04月23日
满意:员工和服务,清洁度
不满意:服务设施
Furniture, interior items are old needs updating. Pillows on bed horrible
24" squares.
Wendy
2024 年 4 月入住 1 晚
10/10 超赞
Fanny
与家人出行, 商务旅客
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
To Much Noise At Night 🌙
Fanny
2024 年 4 月入住 2 晚
10/10 超赞
leivis
与家人及幼儿出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
leivis
2024 年 4 月入住 2 晚
10/10 超赞
Donna,Winter Garden
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great. The property is older, but maintained well. Enjoyed our stay there. Beds were comfortable and everything looked very clean.