「Due to unforeseen circumstances I had to cancel the trip on the morning of the19th Your policy states that there is free cancelation 24 hrs before stay. I expect you to refund days 2 & 3 . as your policy states and I paid insurance for.」
「No contact, except for one telephone call by me, to let them know my phone number because Expedia does not supply it to them. Check-in and check-out via SMS, no face to face contact. I like the method they use to let you access the room on arrival.」