“During my stay at Hilton Yerevan, I had a very disappointing experience.
At the spa, the massage therapist asked me to remove my gold necklace. I placed it on the side table as instructed but unfortunately forgot to take it after the session. I reported the issue immediately and followed up multiple times.
While the hotel initially responded that they were investigating, they completely stopped replying afterward. No update, no closure, no responsibility.
This level of poor communication and……
“During my stay at Hilton Yerevan, I had a very disappointing experience.
At the spa, the massage therapist asked me to remove my gold necklace. I placed it on the side table as instructed but unfortunately forgot to take it after the session. I reported the issue immediately and followed up multiple times.
While the hotel initially responded that they were investigating, they completely stopped replying afterward. No update, no closure, no responsibility.
This level of poor communication and……
Shokat