Zao Sanroku Ropeway

酒店位置很好，就在山形站旁边。房间还可以，但比较小。停车场的位置和入口非常难找，我们绕了很大一圈才找到。另外，我把洗面奶落在酒店后曾与酒店沟通，但酒店不愿意帮忙寄出，也不愿意接受到付寄送，这点体验不好。

We stayed one night here as a pit stop driving from Yamagata to Tokyo. We were traveling as a family of four with two young children so it was helpful that meals (dinner and breakfast) were included. We also stayed in one of the larger rooms (Room with Open Air Bath Type C) which was spacious. We liked that Maxvalu supermarket was nearby just in case we needed something last minute. I also liked the fact that they have a brewery and offer yoga class. However, the wifi was not the best and the room doors were not auto-locked. Guests were expected to lock the doors with the keys provided. English level of the staff was limited which was expected but, one thing they can improve was having an established wait list for the private onsen. They have two private onsen and each guest is allowed to use for 30 mins with a key that you have to ask from the front desk. I approached the front desk for a key and they said there was a 15 mins wait and I can wait "nearby". After 15 mins, I approached the front desk again, and they said I had to wait for another 20 mins because another guest already went in, so in the end I stood literally at the front desk to wait for the key afraid that I might lose my spot. Originally I thought it was because I don't speak Japanese and it caused the miscommunication but later on I found out there was another local guest who was as frustrating as I was about the wait, so I believe the confusion was due to no established wait list which can be avoidable.