Auckland Region Adventure Holidays

The staff was very helpful and accomodating for special requests

Room was good clean and tidy. Stuff were lovely and meet all my needs.

The room was fine, however our kitchen bowls and plates etc where not replenished day which says disappointing given our was a self catering room.

This is an older hotel. I had an “executive 1 bedroom apartment”. The executive bit refers to a higher floor and a “balcony”. I was in the 17 th floor but there was still substantial street noise. The “balcony is the width of the air con unit at the widest; not an effective balcony to have a coffee or wine on.The apartment was well equipped but I had a problem and tried to contact the front desk at around 8 PM. No one was at the desk and despite repeated attempts no one answered the phone. The bed was reasonably comfortable, the kitchen was equipped with hobs a dishwasher, oven, small microwave and small (not full size) fridge, the air con was effective. The room is a bit shabby, some of the cabinets are chipped, the furniture is generally cheap quality. The wifi was good but there are no usb ports. there were stains on the sofa that deterred me from sitting. I could not work out how to get the news from the TV since every channel that I tried was not available. Another issue that could have been solved if reception had answered the phone. Staff try very hard to be pleasant but I would not stay again.

when i made the booking i made it very clear that i was disabled and would be using a wheelchair however this was ignored, we were placed on the 7th floor with a tight L shaped entry to the the room. which made entry to the room very difficult. on entry to the room which was supposed to cater for 4, fortunately there was only 2 of us , there was one very unstable chair which tipped you out, the beds was on wheels which were not locked and moved when you sat on the bed there was no expel air of fan in bath room the tiles when wet were slippery and i managed to slip the room was certainly not made for a wheelchair. there was no information folder or emergency information about what to do in an emergency. We rang for a room service menu which we never got. the front of house staff were very unhelpful no smile and really couldn't be bothered when we finally got to order room service meal for 2 we got beautiful meals but only one set of cutlery . On the upside the restaurant was excellent great food, both dinner and breakfast the staff were brilliant as well .

Spacious and high quality hotel

Room was good clean and tidy. Stuff were lovely and meet all my needs.

Awesome place, great location, excellent service

Spacious and high quality hotel

Room was good clean and tidy. Stuff were lovely and meet all my needs.

when i made the booking i made it very clear that i was disabled and would be using a wheelchair however this was ignored, we were placed on the 7th floor with a tight L shaped entry to the the room. which made entry to the room very difficult. on entry to the room which was supposed to cater for 4, fortunately there was only 2 of us , there was one very unstable chair which tipped you out, the beds was on wheels which were not locked and moved when you sat on the bed there was no expel air of fan in bath room the tiles when wet were slippery and i managed to slip the room was certainly not made for a wheelchair. there was no information folder or emergency information about what to do in an emergency. We rang for a room service menu which we never got. the front of house staff were very unhelpful no smile and really couldn't be bothered when we finally got to order room service meal for 2 we got beautiful meals but only one set of cutlery . On the upside the restaurant was excellent great food, both dinner and breakfast the staff were brilliant as well .