Eulsuko Island All inclusive Holidays

The property is in a good location but the room needs to be updated. The wait time for the elevator was a bit too long

What it did offer was a huge room I got the presidential suite super super large with four bedrooms but only three had a bed and as soon as I got downstairs is literally a 3 minute walk right to the beach get your feet on the sand awesome views of the beach from my hotel as well was very happy and satisfied.

Very clean and grate value. close to the attractions and sites.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

I really liked the customer service at this hotel and it’s near some very good restaurants/cafes. I appreciate how much quieter this area is and it was a good place to stay since we were interested in visiting the two cultural villages nearby. The view was beautiful and the room was very clean.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

I really liked the customer service at this hotel and it’s near some very good restaurants/cafes. I appreciate how much quieter this area is and it was a good place to stay since we were interested in visiting the two cultural villages nearby. The view was beautiful and the room was very clean.

Excellent location and so many options

Very clean and grate value. close to the attractions and sites.

What it did offer was a huge room I got the presidential suite super super large with four bedrooms but only three had a bed and as soon as I got downstairs is literally a 3 minute walk right to the beach get your feet on the sand awesome views of the beach from my hotel as well was very happy and satisfied.

Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on: 1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs. 2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward. 3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service. 4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests. 5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad. 6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all. Overall an impressive hotel, but the service and communication is sorely lacking.

Close to metro and dinning, right downtown Busan

Excellent stay, clean, newer hotel, as advertised.

Good location near a metro station. About 20 minutes walk to Busan’s main shopping area and market so easy access to many local food. A quiet and clean hotel with generous offer of good coffee. The female staff was very friendly and helpful, the male was a little reserve but I think that was due to his lack of confidence to converse in English.