Brighton and Hove All inclusive Holidays

The room was comfortable and a good size. There is no hotel staff available to interact with on site and the elevator doesn’t run between 11pm and 7 am. With a room on the fifth floor that can be an issue. Although the neighborhood is quiet it is also remote from most tourists attractions. The restaurant below the hotel was outstanding.

Great staff, excellent location, delicious breakfast, clean and modern rooms. Overall a fantastic place to stay

The property itself is nice but the rooms are not; the junior suite I stayed in was dingy with no view which made it feel dark, dreary and dilapidated.

Stayed for one night. It was mid. I’ve stayed in hotels with less star ratings that exceeded my expectations (i.e. The Gate London City). The water pressure was low, the extendable mirror in the bathroom was broken, the TV isn’t a Smart TV, the paint on the small table by the armchair was peeling, and the light by the door kept flickering. The interior was of dark tones which didn’t make the room seem inviting, and overall it was plain and dated. The staff were helpful with providing a USB-C HDMI cable and the bed was comfortable.

The staff were super helpful and took our bags on arrival day and kept them safe for us on departure day with no hassle. The check in process was easy and they got back to me straight away once I’d emailed with a query. Great stay in a great hotel! Only note is that some things in the immediate area don’t open Saturday and Sundays but it didn’t bother us at all but that’s not the hotels fault!

Stayed for one night. It was mid. I’ve stayed in hotels with less star ratings that exceeded my expectations (i.e. The Gate London City). The water pressure was low, the extendable mirror in the bathroom was broken, the TV isn’t a Smart TV, the paint on the small table by the armchair was peeling, and the light by the door kept flickering. The interior was of dark tones which didn’t make the room seem inviting, and overall it was plain and dated. The staff were helpful with providing a USB-C HDMI cable and the bed was comfortable.

The property itself is nice but the rooms are not; the junior suite I stayed in was dingy with no view which made it feel dark, dreary and dilapidated.

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

Great staff, excellent location, delicious breakfast, clean and modern rooms. Overall a fantastic place to stay

Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.