Wainimala Cheap Holidays

Great location. Great time

I do not recommend staying here at all. Our experience was absolutely terrible, and the biggest concern was the roaches crawling all over the food and dining areas. It was extremely unsanitary, and after seeing that, I refused to eat. To make matters worse, my friend asked for a glass with ice, and underneath the ice there was black debris and a piece of straw at the bottom of the glass. That was completely unacceptable and raised even more concerns about cleanliness. I also booked a massage shortly after we arrived, and unfortunately, that experience was just as disappointing. The towels used during my massage were stinky, oily, and dirty, and it honestly did not seem like they had been changed. The massage therapist was also discreetly on her phone throughout much of the massage. She would take long pauses, and when I was lying face up, I could see around the towel placed over my eyes and actually saw her using her phone. We had originally booked a 5-night stay, but we left on the second day because we simply could not stay there any longer. Unfortunately, we lost money because we were not refunded for the remaining nights. We were traveling with friends, and everyone in our group had the same terrible experience. At the last minute, we had to book rooms at the Radisson Blu, which was a completely unexpected and unplanned expense. Had I known our experience at Beachcomber would be anything like this, I never would have stayed there in the first place. Don’t get mislead

The staff were very helpful and approachable.

The property and staff show signs of age and rot. It would take too much effort to list every disappointment, but I would like to highlight Sam, at the front desk, as truly inept. I had to switch rooms at one point (not the hotel's fault) and when I asked Sam when we could move the luggage, he had no clue, no interest in finding out, and no interest in our interest. The next day when we were checking out, I asked for a noon checkout instead of 10am as it was rainy and our ferry was not until mid-afternoon. Sam said he couldn't because the the room was going to be taken by another guest, but the reality was, that they did not try to accommodate us. The bags were not taken from our room until after noon.