「The staff were very friendly, helpful, and welcoming throughout my stay, which I really appreciated.
Unfortunately, the hotel facilities did not meet my expectations, especially considering the price. The property appears to be poorly maintained. The air conditioning in my room was not working properly and only blew warm air, making the room uncomfortable. The staff was helpful enough to change another room for me.
The fitness studio is well equipped, but the opening hours (9:00 AM–9:00 PM)...
「This is a fantastic place to stay prior to an early morning channel crossing. The hotel really is lovely, as are the reception staff. The rooms are clean, modern and very comfortable, and the hotel parking at the rear is very convenient. We chose not to eat/drink at the hotel and instead walked into the town. It's a fair walk to the centre, but it's worth it as there are plenty of lively bars and large selection of restaurants. We had a great final night before coming home to the UK.」
「Chateau Tilques is located a few miles north of Saint-Omer in a small village. The Hotel comprises a Chateau style hotel and grounds, with an external annex of rooms of some size. I stayed in the annex which was comfortable and well decorated. Some minor issues were irritating. The key-light master switch by the door was hard to locate and too complex to insert the key card to turn on the electricity in the room. Trying to do a fiddly task in the dark is irritating. There was no proper light...
「We were very happy with the stay, the location is convenient, a lot of restaurants nearby and few minutes walk to a shopping centre. The room is spacious, clean and the staff are nice and friendly. A lot of polices around the hotel makes it very safe and confident to park our car in the car park.」
「Tout a vraiment bien été, très bonne qualité de produit. A améliorer: le support de taxi à réserver par l'hôtel et non par le client serait un meilleur service.」