Isla Contoy Pet-friendly Holidays

Beautiful and quiet stay, very clean, staff was on point. All Waiters were very friendly. Food was delicious and well prepared. My wife and I will deff will be coming back. 5 stars***** Thank you Gracias

Clean

The hotel clean this was OK, but we always had trouble with getting towels napkins at the restaurants. They were always out. Butler we’re supposed to book restaurants for dinner and when we came to our reservation, we were not on the list that was embarrassing to see, and it was not only us. There was a few more couples. Also our room key did not work. We had to reprogram it a few times and even replaced them they still would not work. We would have to look for someone to help us to get in our room.

Amazing property!! Great restaurants and shows at night. Spa was fantastic

The hotel was beautiful, clean and well maintained.. Unfortunately, the service was just average. Some of the staff at the reception area came across as very pushy and inconsiderate which made us feel uncomfortable. At the restaurants, we also felt rushed while eating. The waiters and waitresses seemed impatient for us to finish our meals rather than allowing us to enjoy our dining experience at a relaxed pace. Overall , the hotel itself was lovely, but the service could be much more welcoming, attentive and respectful of guests time, comfort and dining experience.

A Five-Star Stay at Villa Del Palmar Cancun! From the moment we arrived, Villa Del Palmar Cancun exceeded every expectation. This is the kind of place that makes you start planning your next trip before you've even left. Location: The resort sits away from the busy Hotel Zone, which gives it a calm, private feel while keeping Cancun within easy reach. The beach is beautiful, with turquoise water and soft white sand, and the views of Isla Mujeres are breathtaking. Atmosphere: Relaxed, welcoming, and elegant without being stuffy. Whether you're lounging by the pool, enjoying a sunset dinner, or strolling the grounds, everything feels peaceful and effortless. Rooms: Our room was spacious, comfortable, and beautifully appointed. The balcony views were stunning, the bed was wonderful after long beach days, and the layout gave us plenty of room to spread out and truly relax. Service: This is where Villa Del Palmar truly shines. Every staff member we met was warm, attentive, and genuinely happy to help. A special thank-you to Pavel, Victor, Alejandro, Arad, Kevin, and Oitoikos, who went above and beyond to make our stay unforgettable. Their kindness, professionalism, and attention to detail made us feel like family. You are a credit to this resort! Amenities: Gorgeous pools, excellent restaurants, a lovely spa, and plenty of activities for whatever mood you're in, whether that's adventure or pure relaxation. We can't recommend Villa Del Palmar Cancun highly enough. Thank you

The hotel clean this was OK, but we always had trouble with getting towels napkins at the restaurants. They were always out. Butler we’re supposed to book restaurants for dinner and when we came to our reservation, we were not on the list that was embarrassing to see, and it was not only us. There was a few more couples. Also our room key did not work. We had to reprogram it a few times and even replaced them they still would not work. We would have to look for someone to help us to get in our room.

The hotel was beautiful, clean and well maintained.. Unfortunately, the service was just average. Some of the staff at the reception area came across as very pushy and inconsiderate which made us feel uncomfortable. At the restaurants, we also felt rushed while eating. The waiters and waitresses seemed impatient for us to finish our meals rather than allowing us to enjoy our dining experience at a relaxed pace. Overall , the hotel itself was lovely, but the service could be much more welcoming, attentive and respectful of guests time, comfort and dining experience.

Beautiful and quiet stay, very clean, staff was on point. All Waiters were very friendly. Food was delicious and well prepared. My wife and I will deff will be coming back. 5 stars***** Thank you Gracias

Clean

The hotel clean this was OK, but we always had trouble with getting towels napkins at the restaurants. They were always out. Butler we’re supposed to book restaurants for dinner and when we came to our reservation, we were not on the list that was embarrassing to see, and it was not only us. There was a few more couples. Also our room key did not work. We had to reprogram it a few times and even replaced them they still would not work. We would have to look for someone to help us to get in our room.