东密德兰滑雪假期

Only 12 room , good for someone who looking for accommodation unlike standard hotel

Not quite good

Some random thoughts: 1) Someone's hair easily spotted all over the bathroom's white walls when we checked in. Told front desk ( later with photos taken at the scene when repeated requests to clean them were futile ) as well as left notes to housekeeping yet the strands were never removed. 2) No green tea sachets and was bluntly told " we don't have green tea ". This is Marriott! 3) Telly not working properly and later fixed; cracked walls along doorframes with paint worn off. 4) Housekeeping never saw the broken chair until we reported it to front desk. 5) Stains on faucet and shower hose are indelible. 6) Room is small--bed directly placed beside bathroom with a very narrow gap in between where one can hear everything that's going on inside. The bed functions as an extended space to put pjs so it is THAT close, plus bathroom is small. 7) Shower drainage slow & blocked even when lid is removed. Prob still lingered on day 7. Lucky to have powerful water pressure and three shower jet settings are forceful. Bathroom door is hard to open once locked. 8) lipstick/ tea stains on cups not washed off even when offloaded fresh from dishwasher. 9) Pantry with kettle and coffee machine. Fridge and dishwasher in room. Washing machine (free) is downstairs. 10) Borough Market, London Bridge, The Shard and Borough tube station close by. 11) Bed and quilt very comfy and daily housekeeping does not include fresh linen and towels. 12) Free 24/7 gym but toilet there is musty and smelly.

靠近South Kensington 車站，非常方便

Perfect location,small but elegant，good service

Not quite good

When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem. I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be some sort of health care company trying to sell me medical services. It was a joke, and the receptionist couldn’t do anything about it. This whole process took about an hour. I even called that U.S. number twice, but the lady on the other end just kept talking nonstop like a robot, still trying to sell me health services. Then the receptionist gave me an U.K. number and asked me to pass it to Mary Ann so she could call, but Mary Ann said the line was busy. By that point, an hour had already passed, and I felt completely fooled. Finally, I called the U.K. number myself. I had to argue again with another representative who insisted that the booking was correct, claiming it was a one-bedroom apartment — but it was clearly a studio. The phone call went nowhere. Finally, Ken from the reception spoke directly with the lady on the phone. He had one spare one-bedroom apartment but just needed confirmation from Hotels.com. Fortunately, he finally sorted it out for me.