Tancah Ski Holidays

This hotel is for those who want to avoid big crowds and want spectacular views, friendly staff and good food. The rooms are dated but you can’t beat the price and comfortable size of the rooms.

The resort and room are very clean. The service could be better, don't expect to be brought food while lounging at the beach. DO NOT book on the Lagoon side, you will hear the highway all night - this happened to us and luckily they found us another room that was quiet. The food is ok, it will sometimes taste better than it looks! Guest services and the servers at the restaurant are great. If you have to eat at the buffet, avoid anything at the height of children, they touch it all! We stayed on the adults only side which was peaceful, not a party, lots of ppl 60+ and a very chill vibe. The proximity to the beach is lovely. Room and bed are quiet comfy.

This resort was wonderful. While the property is a little older than others in the area, it was modern and. Very clean. The staff are amazing. The food and presentation was wonderful. And the 3 al la cart restaurants were lovely. Rooms were well appointed. The Spa was beautiful and massage very professional. The grounds are well kept. Pools were very clean and cool just the way we like them. We will certainly go back.

I am writing to express my disappointment regarding several significant issues during our recent stay. While the hotel staff was polite and helpful where possible, the logistical failures severely impacted our vacation experience. Key Issues Encountered: Room Discrepancy & Downgrade: We booked and paid for upgraded rooms but were placed in a standard room with two double beds upon arrival. Although promised a switch the next day, we were not moved until the third day. Service & Booking Disruptions: Due to being "checked out and re-checked in" daily while waiting for our room, we were unable to use the hotel’s restaurant reservation system. Consequently, we missed out on all but two specialty dining options. Inaccurate Amenity Information: The website states the main buffet is open all day; however, it was only available for breakfast. While breakfast was excellent, the lack of lunch and dinner options was a major inconvenience. Facility & Staffing Limitations: Pool: The water was too cold to use, and there was zero seating available for parents to supervise children. Bar Service: Guests were required to wait in long lines to order drinks before being allowed to sit at the bar, rather than being served while seated. Club: The club was severely understaffed with only one bartender and had extremely limited seating. Positives: I want to acknowledge that the rooms themselves were great once settled, and the staff remained professional and polite despite these systemic issues.

The place was ok, the room was outdated, hard to get reservation for the restaurant, if you get late to your reservation they wont let you in, food was ok, long lines for dinner, we had to take down the beach chairs from the pool and there wasn't barely any shade, the staffs were nice a d friendly. The beach was my favorite place had a great time there.

The ocean was visible from the room, providing us with the best breeze and sights possible.

Excellent staff and facilities.

First, I would like to say the service all the way around was impeccable! Special mentions to Miguel at the door and Juan by the pool for always smiling and giving great service. Everything was clean housekeeping was great. The food was pretty good for an all-inclusive. Areas for improvement: I know they were dealing with with a bad smell in the downstairs areas, but the massive amounts of spray air freshener was overwhelming at times to the point of making my eyes and nose burn. We never once got to eat dinner in the dining room, except for I guess the first night in the Mexican restaurant, which was average at best which is the only reason we were able to get in there without a terribly long wait. I would not go back just partly because of the cattle call for dinner. No one wants to stand in line or wait around that long, I would advise taking reservations as other resorts do. We ended up eating room service in the room every night and then going down for whatever entertainment we could find which was hit and miss could use more entertainment options.

Ocean view was awesome, beach was lovely

The resort and room are very clean. The service could be better, don't expect to be brought food while lounging at the beach. DO NOT book on the Lagoon side, you will hear the highway all night - this happened to us and luckily they found us another room that was quiet. The food is ok, it will sometimes taste better than it looks! Guest services and the servers at the restaurant are great. If you have to eat at the buffet, avoid anything at the height of children, they touch it all! We stayed on the adults only side which was peaceful, not a party, lots of ppl 60+ and a very chill vibe. The proximity to the beach is lovely. Room and bed are quiet comfy.

This hotel is for those who want to avoid big crowds and want spectacular views, friendly staff and good food. The rooms are dated but you can’t beat the price and comfortable size of the rooms.