City Island Adventure Holidays

Amazing staff, great location, spectacular views from the rooftop patio area. Sits right next to the Da Nico restaurant with the best food in Little Italy. I look forward to my next visit!

They have only 1 person to do check in working front desk come on ? We arrived at desk no one wass working , Secuty guy had to try find the man who wass working at time . They should hire more ppl for work

Rooms are great, half of the staff I interacted with was wonderful, especially the late night guy at the desk. My first issue involves the elevators. I feel like half of my trip was squandered waiting for an elevator or fumbling around with my room keys trying to call an elevator car. The keypad is awkward to use. Perhaps it is designed for someone using a wheel chair, which if that’s the case, hats off to you Virgin. I doubt that is the case as the desk area is not designed for such. In any case they are difficult to use because you cannot see where the room key is to be positioned in order to use it. There are six elevators, but it felt like only two were working at any given time. It is extremely crowded at the lobby level to wait for your elevator. The traffic for floors 3 and 4 is overwhelming. There are no indicators of where each car is. The wait time is significant, even at odd or late hours when none of them are in use. The check-in process takes an unusual amount of time and the people responsible for check in were not friendly and nearly hostile when asked for a late check out or early check in. After a very lengthy stay, we were only allowed 30 minutes of late check out time, even when we had booked a suite to move into. Getting a luggage cart was a challenge as well. I have been to other Virgin properties, which were fine. I would not stay at this one again.

What a fantastic staff.The whole staff was great!

It should be more discount for parking cars nearby of hotel’s guests..

I wish the customer help desk was quick responsive. But overall it was a great stay and great location to be at.

Very spacious, especially for the midtown manhattan hotel! Will definitely stay here again!

The bedroom and bathroom is clean. I called ask more 1 towel but no one come to send it to our room.

I wish the customer help desk was quick responsive. But overall it was a great stay and great location to be at.

It should be more discount for parking cars nearby of hotel’s guests..