Japan Adventure Holidays

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We absolutely loved our room. Spacious and clean and had everything we needed. Gorgeous view from the balcony. Highly recommend! Only complaints are minor. The staff did not speak much English so be prepared for that. Also you cannot use the gym if you do not have designated indoor only gym shoes so be aware of that as well. Great location and nice restaurants at the hotel as well. 2 beautiful pools. Would stay there again!

Positives: clean room, ample space, helpful staff, and a large property in a convenient location. Negatives: despite having a staggering number of bars and restaurants, breakfast is unavailable after 10am, and all food and drink options end at 11pm. The pool does not permit guests with tattoos, and can only be reached by walking through the parking lot and past the dumpsters with no direct hotel access. Overall, for the price, this was not a good value. I will be staying elsewhere on my next trip to Tokyo.

The staff at the lobby was amazing! There were plenty of them to help us check in two rooms for 6 family members and 13 pieces of luggage! The onsite restaurants were a bonus especially traveling with elderly parents and a large group. Thomas, one of the bell staff, was very helpful in directing us to the correct trains for a day trip to Kyoto and shopping Osaka! Also, housekeeping was super-fast at responding to our requests! We highly recommend this hotel if you are visiting Osaka!

Our stay at Four Seasons Tokyo at Marunouchi was exceptional from beginning to end. The hotel delivers true luxury, not just through its beautiful rooms and prime location, but through its people. The service was simply impeccable. Every interaction was met with genuine warmth, kindness, and an incredible attention to detail that made us feel truly welcomed and cared for. The concierge and front desk teams were outstanding—professional, knowledgeable, and always eager to help. Whether it was restaurant recommendation's, transportation, or special requests, everything was handled effortlessly and with a smile. What impressed us most was that the hospitality never felt scripted. Every member of the team went above and beyond to anticipate our needs and make our stay seamless. It is clear that guest experience is deeply embedded in the culture of this hotel. We travel frequently and have stayed at many luxury properties around the world, and the service at Four Seasons Tokyo at Marunouchi ranks among the very best. We left feeling genuinely grateful for the experience and would not hesitate to stay here again. Highly recommended.

We absolutely loved our room. Spacious and clean and had everything we needed. Gorgeous view from the balcony. Highly recommend! Only complaints are minor. The staff did not speak much English so be prepared for that. Also you cannot use the gym if you do not have designated indoor only gym shoes so be aware of that as well. Great location and nice restaurants at the hotel as well. 2 beautiful pools. Would stay there again!

The bad service ever seen in Japan.. they don’t knew how to smiles..

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