Arctic Europe Kid friendly Holidays

The instructions given to receive my room key at the hotel were 100% incorrect and that was frustrating. I stayed 2 nights and since i slept in the first night they never cleaned my room. I assumed they would when i left and nothing at all was cleaned. Very disappointing.

Not the way it is expected.

No issues. Nice property, good location, attentive staff. Only knock is that the family suite has some very sharp edges that are eye-level for kids and had us worried. Throw some corner protectors on those and it’s a very reasonably sized and comfortable launching point for exploring Manhattan.

The rooms were good. The staff was good.

I had a disappointing experience at checkout. I was promised several credits when checking in but at check out I was told it was a mistake and they would not honor the credits. Thats after we had already charged the food and drinks to our room assuming we would get credited. Person at check out was rude and unwilling to help. Other than that the hotel was OK

Absolutely love the upgrades the Venetian has invested in its renovations... the food hall that has close company, pizza, the sandwich place, howlin' rays & that place with the rooster were all amazing. It was so easy to go down from our room and find something amazing to eat. Also loved the spaciousness and cleanliness of our room with a view of the sphere.

I had a disappointing experience at checkout. I was promised several credits when checking in but at check out I was told it was a mistake and they would not honor the credits. Thats after we had already charged the food and drinks to our room assuming we would get credited. Person at check out was rude and unwilling to help. Other than that the hotel was OK

Appreciated the room upgrade on my first stay at the property