Hegura Luxury Holidays

Nice hot spring.

Terrible Hotel — Misleading Description, Dirty Slippers, and a Breakfast Scam This hotel was absolutely awful and does not deserve four stars. Its Expedia listing is misleading and creates a completely false impression. 1. Misleading description: What looks like beautiful light-colored wood in the photos is actually cheap laminate. The room looks far better online than in reality. 2. Unsafe lighting: The floor lighting is so bright you could read a book at night. It makes sleeping difficult, but turning it off leaves a step invisible in the darkness, creating a serious risk of falling. We had to sleep wearing eye masks! 3. Disgusting slippers: The hotel provides dirty, worn-out slippers with visibly damaged soles. Completely unacceptable! 4. Breakfast SOLD OUT: During our four-day stay, breakfast was available for only two days. The other two days were SOLD OUT! How can a four-star hotel fail to provide breakfast to its guests? 5. Breakfast rip-off: Expensive, tasteless, and ridiculously inconvenient. You must order a day ahead from confusing pictures and unfamiliar Japanese dish names. You receive a fixed box of food with no substitutions or choices. It takes too long to eat and isn’t sufficiently filling. Worse, prepaid breakfasts cannot be canceled or refunded. This feels like a scam. Final verdict: Cheap materials, unsafe lighting, dirty slippers, and disastrous breakfast service. The hotel misleads guests through its Expedia listing. One of my worst hotel experiences.

Clean room, helpful staff. Good location

Beautiful experience!

The facilities and location were so convenient. We slept so well too!

Terrible Hotel — Misleading Description, Dirty Slippers, and a Breakfast Scam This hotel was absolutely awful and does not deserve four stars. Its Expedia listing is misleading and creates a completely false impression. 1. Misleading description: What looks like beautiful light-colored wood in the photos is actually cheap laminate. The room looks far better online than in reality. 2. Unsafe lighting: The floor lighting is so bright you could read a book at night. It makes sleeping difficult, but turning it off leaves a step invisible in the darkness, creating a serious risk of falling. We had to sleep wearing eye masks! 3. Disgusting slippers: The hotel provides dirty, worn-out slippers with visibly damaged soles. Completely unacceptable! 4. Breakfast SOLD OUT: During our four-day stay, breakfast was available for only two days. The other two days were SOLD OUT! How can a four-star hotel fail to provide breakfast to its guests? 5. Breakfast rip-off: Expensive, tasteless, and ridiculously inconvenient. You must order a day ahead from confusing pictures and unfamiliar Japanese dish names. You receive a fixed box of food with no substitutions or choices. It takes too long to eat and isn’t sufficiently filling. Worse, prepaid breakfasts cannot be canceled or refunded. This feels like a scam. Final verdict: Cheap materials, unsafe lighting, dirty slippers, and disastrous breakfast service. The hotel misleads guests through its Expedia listing. One of my worst hotel experiences.

Room is big and clean. The staff is very nice and polite. It's very near the train station, so you could walk to several tourist spots. But it's next to the train track. Although the windows is sound proof, you could still hear it. If you sensitive to noise, this might not suit you. But our family is fine, we could sleep through the night.