Cat Ba Island Ski Holidays

The way the staff greets guests every time they enter and exit the hotel makes me feel very respected. Extremely comfortable.

Great location, value, rooms, and excellent & helpful staff.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

Gave a three. We stayed here for two nights then left for a cruise returning three days later for a further three nights. The first stay room was amazing. Newly decorated, large bed and fruit in the room. The second stay (allegedly an upgrade) had a smaller bed, smaller room, needed updating and no fruit. If we had a similar room to the first stay it would have been 5 stars all round

Excellent hotel with exceptional service, good location, nice room and beautiful rooftop.

Excellent hotel with exceptional service, good location, nice room and beautiful rooftop.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

Gave a three. We stayed here for two nights then left for a cruise returning three days later for a further three nights. The first stay room was amazing. Newly decorated, large bed and fruit in the room. The second stay (allegedly an upgrade) had a smaller bed, smaller room, needed updating and no fruit. If we had a similar room to the first stay it would have been 5 stars all round

Gave a three. We stayed here for two nights then left for a cruise returning three days later for a further three nights. The first stay room was amazing. Newly decorated, large bed and fruit in the room. The second stay (allegedly an upgrade) had a smaller bed, smaller room, needed updating and no fruit. If we had a similar room to the first stay it would have been 5 stars all round

Great location, value, rooms, and excellent & helpful staff.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.