The address on their website was wrong.
So, tour company couldn't pick us up correctly. Please mention clearly the address of "basma executive club", not basma hotel.
MIYU
2024 年 4 月入住 2 晚
10/10 超赞
Mario
2024年03月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabuloso
Un hotel excelente, vista panorámica y la atención de primera
Mario
2024 年 2 月入住 1 晚
2/10 糟糕
Hozefa
与家人出行
2024年02月19日
不满意:员工和服务、住宿条件和设施、客房舒适度
Bad service and hotel
Firstly I had booked the room in Basma Executive Club but then down graded me to Basma Hotel without prior intimation.
There was no one to pick up my luggage from car until reception area which was under construction and I had no clue where I am going.
Reception person offered for free dinner as compensation but it was too late as we had arranged our dinner. He mentioned to speak to his boss and let us know if anything they can do better but obviously no show.
The room which I was given had loose doors or windows due to which whole night we could hear the banging of that door or window because of wind.
Overall, I was very upset for the amount of money I spent for booking this hotel.
I will not recommend this hotel to anyone
Hozefa
2024 年 2 月入住 1 晚
10/10 超赞
louis,Chicago
与配偶出行
2024年02月19日
满意:清洁度、员工和服务、住宿条件和设施
The staff at this hotel is very helpful and friendly. The view from our room of the river and the city is very nice. They also have great views from the pool and outdoor areas.
louis
2024 年 2 月入住 1 晚
10/10 超赞
louis,Chicago
与配偶出行
2024年02月18日
满意:员工和服务,清洁度
The hotel is secured with a great view of the city of Aswan.
louis
2024 年 2 月入住 1 晚
4/10 很差
Théodore
2023年11月14日
Théodore
2023 年 11 月入住 1 晚
10/10 超赞
Joseph Alexis
2023年11月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic service and hotel in Aswan
Great hotel with even better service. We really appreciate the staff who helped us find our cruise, offered a free sunset boat trip, found reliable drivers for us and we’re very attentive.
Joseph Alexis
2023 年 11 月入住 1 晚
10/10 超赞
PAUL
与配偶出行
2023年09月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This Hotel is the best! The staff are absolutely amazing. Very friendly and so accommodating. The rooms are a good size, clean and comfortable also quiet. The pool is gorgeous and the view is stunning. Great food. Just overall Incredible!
Paul and Rhonda
PAUL
2023 年 8 月入住 3 晚
10/10 超赞
David
2023年04月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent place to stay overlooking the Nile River
Excellent place to stay. Hotel is on a hillside with great view of the Nile River below and flood plains. The staff are highly professional. Check in and check out very smooth, no issues. Great breakfast with many options. Will stay again.