Dear JengJay, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay. Will make sure to leave a note that you have enjoyed the chocolates too :)Thank you and we look forward welcoming you back to our hotel in the near future. Kind regards, Angela

Thank you ZHONGXUAN STEVEN for your review, we hope to welcome you back to The Grand again soon!

Thank you Wilfred for your review, we hope to have you back with us again soon for another enjoyable stay!

Thank you Wilfred for your review, we hope to welcome you back to The Grand again soon.

Thank you Ming for your 5/5 review, we appreciate your comments and hope to welcome you back to The Grand again soon!

Thank you Cheuk Man for your review we hope to welcome you back to The Grand again soon!

Dear Claris, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Michael, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear John, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Jonine,Thank you for your review, and we apologise for your recent experience with us. We advertised the room as a King room because it includes a king-size bed. We acknowledge that the measurements of the room itself should have been detailed on the website along with the included amenities. Your preferences have been noted for your future bookings, and we hope to have the opportunity to welcome you back to our hotel.Kind regards,Angela

Dear Gemma, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Shannon, Thank you for your positive review, and we are pleased to hear that you had a pleasurable relaxing time with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Angela, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear James, Thank you for your positive review, and we are delighted to hear that you have had an amazing experience with us. Please let us know directly on your next return and will ensure to take good care of you once again. Kind regards, Angela

Dear Jongyoung, Thank you for your positive review, and we thank you for your return. We were excited to see you stay with us again, and we hope to have the opportunity to welcome you back once more. Appreciate your comment, and thank you for being a great guest too!Kind regards, Angela

Dear Ian, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Lorraine,Thank you for your review, and we apologise for the delayed response regarding the faulty heating system. We had the concierge and our maintenance team check the room, and once the issue was confirmed, we offered an upgrade. We understand your frustration, and it certainly should not have taken 4 hours for a room move. I will follow up with the team to ensure we learn from this experience and rectify any issues promptly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Darwin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. Our location is certainly great, and we appreciate you for picking up on this. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Tegan,Thank you for your positive feedback, and we are delighted to hear that your staycation went well.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Josephine,Thank you for your positive feedback, and we're glad to hear that you had an amazing stay and spa treatment.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Jessica, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Ethan,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed the beautiful scenery of Auckland, New Zealand through our hotel windows. We hope you have enjoyed your stay, and it would be great if we have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Nhu-Thuy, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Melissa,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Blake,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Isaac,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Steve,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We will ensure your feedback is passed on to its respective departments to ensure their hard work is acknowledged.We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

Dear Jimmy,Thank you for your feedback, and we apologise for any inconvenience caused during arrival times. After investigation, we have discovered that there were discussions regarding our protocol upon arrival, and we appreciate your understanding and patience during this process. I have shared your feedback with the receptionist upon departure to ensure that we provide professional and friendly service to our future guests. We thank you for bringing this to our attention.Kind regards, Angela

Dear Jessica, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Matthew, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Poh,Thank you for your feedback, and we apologise for any inconvenience caused during checkin times. We understand there was a miscommunication regarding arrival dates, which our receptionist has promptly rectified by extending accordingly. We understand the frustration this may have caused, and we appreciate your patience towards our service.Thank you for choosing to stay with us, and we hope you have had an enjoyable stay.Warm regards, Angela Shin

Dear Konstantin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Amanda,Thank you for your review. As discussed over the phone, please feel free to let us know on your next visit. We will try our best to ensure good care and attention for your family.Kind regards,Angela

Dear Natasha, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Natalia, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Sarah,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Kristin, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Lauren, Thank you for your positive review, and yes! our location is certainly great. We are glad that you have experienced the best of our hotel, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Xuefei, Thank you for your amazing score, and we appreciate your time and effort to leave a review that compliments our hotel. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Bruno,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Taylor,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Kuo-Kai,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Tomas,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Alastair,Thank you for your feedback, and we appreciate your truthful comments and suggestions regarding the rooms. This feedback will be taken into consideration, and we will ensure to implement solutions that will allow the rooms to remain well maintained and ensure satisfaction for our future guests.This will be passed on to its respective management team, and we apologise for any inconvenience this may have caused.Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

Dear Dusty, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

Dear Jongyoung, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

Dear Cassandra, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Toko,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela