Dear Mr.OSTENIC,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
Dear CHI HONG,
It was a pleasure having you with us and thank you for choosing our hotel while in Beijing.
I wish we could have know a little bit more about on where we could have been better.
Looking forward to welcome you back and fulfilling all your needs.
Sincerely,
Aref Sayegh
General Manager
8/10 还可以
真实旅客
2019年10月16日
真实旅客
2019 年 10 月入住 4 晚
Aref 于 2019年10月17日 的回复
Dear Anonymous,
Thank you for having chosen our hotel while in Beijing. Wish we could have known where we could have bettered ourselves.
Looking forward to welcome you back when your travel takes you to China's capital city.
Sincerely,
Aref Sayegh
General Manager
Dear Anonymous,
Thank you for taking the time to give your feedback and comments. We are happy that you enjoyed the location and your experience with us.
Looking forward to welcome you again when your travel takes you back to Beijing.
Sincerely,
Aref Sayegh
General Manager
6/10 一般
真实旅客
2019年09月4日
真实旅客
2019 年 8 月入住 2 晚
Aref 于 2019年09月4日 的回复
Dear Anonymous,
Thank you for having chosen our hotel while in Beijing, I apologize that we were unable to meet your expectations and wish I knew why.
Hope we will be able to welcome you again and this time anticipate all your needs.
Sincerely,
Aref Sayegh
General Manager
10/10 超赞
yiqi
2019年09月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
都非常棒,只是地毯可以更干净些。
yiqi
2019 年 8 月入住 6 晚
Aref 于 2019年10月16日 的回复
Dear yiqi,
It was a pleasure having you as our guest. I was happy to read that you had a great experience with us and apologize for the carpet. It is definitely not our standard and will talk to the department head about it to ensure it does not happen again.
Thank you again for bringing this up to us and hope to be able to welcome you again when your travel takes you back in Beijing.
Sincerely,
Aref Sayegh
General Manager
Dear Charles,
Thank you for having chosen our hotel while visiting Beijing. I was thrilled to know that our Ladies and Gentlemen were able to genuinely take care of you and were able to fulfill your expectations. Our hotel is going through renovation and trust that you will be able to enjoy our new rooms soon.
Looking forward welcoming you when you plan to visit Beijing again.
Sincerely,
Aref Sayegh
General Manager
10/10 超赞
Jianping
2019年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
北京饭店诺金是一家非常好的酒店,十年前去过,这次去了还是那么期待下次再去住诺金,服务到位!超级棒!
Jianping
2019 年 8 月入住 2 晚
Aref 于 2019年10月15日 的回复
Dear Jianping,
It was a pleasure having you as our guest.
I am thrilled that choose our hotel once more when in Beijing and thank you for your loyalty. We strive to deliver memorable experiences and impeccable services to all our guests. I will pass on your comments to the Ladies and Gentlemen so they know that their daily efforts are recognized.
Looking forward to welcome you again in our hotel.
Sincerely,
Aref Sayegh
General Manager
10/10 超赞
chunlin
2019年08月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
chunlin
2019 年 8 月入住 3 晚
Aref 于 2019年08月19日 的回复
Dear chunlin,
Thank you for having chosen our hotel while in Beijing and also for your positive feedback.
I am thrilled you had a great experience and hope we see you again when your travel plan takes you back to China's capital city.
Sincerely,
Aref Sayegh
General Manager
No air-conditioning. It was quite hot at night. No fans either.
真实旅客
2019 年 4 月入住 4 晚
Aref 于 2019年04月24日 的回复
Dear Anonymous,
I apologize for your experience with us and will ensure I review with the department head to have more fans and with engineering about the air issue.
Hoping to see you again to regain your faith in our services.
Sincerely,
Aref Sayegh
General Manager
10/10 超赞
真实旅客
2019年04月21日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2019 年 4 月入住 3 晚
Aref 于 2019年04月21日 的回复
Dear Anonymous,
Thank you for choosing Beijing Hotel NUO while in China's capital city.
We are thrilled that we were able to fulfill your expectations and ensure an enjoyable experience with us.
Hope to see you back in our hotel soon!
Sincerely,
Aref Sayegh
General Manager
8/10 还可以
SIU HANG
2019年04月18日
满意:清洁度、员工和服务、住宿条件和设施
Though I set the air condition temperature to 15 degree, it always felt like 25 degree. The curtains are too small for the windows. Services in all others are great. Room and all other area are clean enough.
SIU HANG
2019 年 4 月入住 4 晚
Aref 于 2019年04月19日 的回复
Dear SIU HANG;
Thank you for taking the time to write your comments and your feedback.
I apologize for the opportunities you encountered and ensure I have the directors of the departments in charge of these issues to take care of it.
I am thrilled that our Ladies and Gentlemen were able to respond to your needs during your stay with us.
Hope to see you back if your travels take you back to Beijing.
Sincerely,
Aref Sayegh
General Manager
Dear KWAN YAU,
Thank you for having chosen Beijing Hotel NUO while in CHina's capital city. We are happy that you liked your experience with us and hope to see you again when your travels take you back to Beijing.
Sincerely,
Aref Sayegh
General Manager
Dear Anonymous,
Thank you for your great rating and we are thankful you chose our hotel while in Beijing.
Hope to see you again with us if your travels take you back in China's capital city.
Sincerely,
Aref Sayegh
General Manager
Dear chiyan,
Thank you for having chosen Beijing Hotel NUO while in China's capital city.
We are happy we were able to fulfill most of your expectations and trust we will see you next time your travels take you to Beijing.
Sincerely,
Aref Sayegh
General Manager
8/10 还可以
Art
2019年01月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
1) near to MTR station
2) nice receptionist
3) clean and comfortable room
Art
2018 年 12 月入住 3 晚
Aref 于 2019年01月3日 的回复
Dear Art,
Thank you for choosing Beijing Hotel NUO while traveling in Beijing.
We are delighted that our Ladies and Gentlemen were able to anticipate your needs by their service at the front desk and their attention to detail in housekeeping.
We hope to see you back if your travels take you back to China's capital city.
Sincerely,
Aref
General Manager
Elegant interior design, classic and comfort. Furniture are relatively old but still clean. Very kind staff and hotel located at an convenient area with department store, street food market, and subway station. 15 mins walk to Tiananmen Square.
Joy
2018 年 11 月入住 2 晚
Aref 于 2018年11月18日 的回复
Dear Joy,
Thank you for having chosen Beijing Hotel NUO while in China's capital city.
I will pass on your kind remarks about our Ladies and Gentlemen to them.
Hope to see you again.
Sincerely,
Aref
General Manager
8/10 还可以
Chung Fai
2018年11月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chung Fai
2018 年 11 月入住 2 晚
Aref 于 2018年11月14日 的回复
Dear Chung Fai,
Thank you for staying at Beijing Hotel NUO and thank you for your grading and wish we could have known where we could have been better.
Hope to see you soon in our hotel so we can fulfill your expectations.
Sincerely,
Aref
General Manager
8/10 还可以
sum wing chong tony
2018年11月4日
满意:客房舒适度
Counter service to be more customer-focused. Room view and cleaning fair only. Breakfast buffet perfect. Location excellent for evening walk. Close to metro. Overall, very good.
sum wing chong tony
2018 年 10 月入住 5 晚
Aref 于 2018年11月7日 的回复
Dear sum wing chong,
We thank you for having chosen Beijing Hotel NUO. Your comments will be shared with our Executive Housekeeper and Front Desk Manager. I apologize we were unable to fulfill your expectations. I will let the culinary team know that you enjoyed their breakfast.
Best Regards,
Aref
General Manager
8/10 还可以
Hui
2018年10月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hui
2018 年 9 月入住 1 晚
Aref 于 2018年10月5日 的回复
Dear Hui,
Thank you for having chosen Beijing Hotel NUO while in Beijing, please contact us or let us know how we could have fulfill your expectations, as 4 is acceptable but we strive to ensure we deliver an unforgettable experience and anticipate our guest's needs.
Kindest Regards,
8/10 还可以
Hai Tung Ronald
2018年09月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hai Tung Ronald
2018 年 9 月入住 2 晚
Aref 于 2018年09月26日 的回复
Dear Hai Tung Ronald,
Thank you for your rating and have stayed with, we are delighted that you enjoyed our hotel. We hoped we could be able to know how we could have done better as any feedback or comments from our guest makes us better.
Hope to see you again at the Beijing Hotel NUO when your travels take you back to our Capital.
Best Regards,
Dear p,
Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.
Thank you for your support and efforts, and we truly hope to have a second chance to welcome you and your family back in the near future.
8/10 还可以
真实旅客
2018年06月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 6 月入住 3 晚
Beijing Hotel NUO 于 2018年07月3日 的回复
Dear Anonymous,
Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. We hope to welcome you back soon again.
Hotel is good and deluxe but lack of maintenance. Service is very good!
Eros
Beijing Hotel NUO 于 2018年05月18日 的回复
Dear Eros,
Many thanks for your kind note and feedback after your recent stay.
We are pleased to know you enjoyed the service of the hotel. At the same time, we are disappointed to learn about the maintenance issue you encountered during your stay.
The feedback provided by you is used to identify the areas in need of improvement and to better train our employees, all of which will help to continuously enhance the satisfaction levels when you return.
Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.