Hotels.com has not properly forwarded my reservation to the Crown Plaza, and hence the hotel has no record of my booking. The hotel was pretty fully booked by the time check I was trying to check in, hence I was not given the room that I have reserved for and it took more than half an hour to figure out how to handle my check in. I was totally exhausted by the ordeal, very disappointing in deed !!!
Yin Lee Cindy
2024 年 3 月入住 5 晚
8/10 还可以
YU CHEN
2023年05月17日
满意:员工和服务、住宿条件和设施、客房舒适度
YU CHEN
2023 年 5 月入住 3 晚
6/10 一般
Peng
2022年02月8日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Check Your Shower Head Before Unpacking
We stayed in 1101. Some of my comments may be relevant to this room only.
- Spacious room
- Shower facility was awful: overhead unit not working, handheld unit was hard to fix its position onto the wall holder, and with no adjustable sprinkling mode
- Ordered food delivery, and from lobby to room delivered by a robot, brilliant
- Bedding was good
A bit far from the subway, but it’s super convenient to find food and do shopping because the hotel is connect to the shopping mall. The frontline staff are all helpful and effective. Overall is a good experience!
Wing Cheong
2019 年 5 月入住 1 晚
4/10 很差
真实旅客
2019年04月15日
不满意:住宿条件和设施,员工和服务
前台中年妇人态度不好
前台中年的短发妇人态度不好影响整趟旅程观感 The short-haired older woman at the front desk has a really bad attitude that I did not meet in the past 10 years, this may cause my UN-neutral comment