壁炉

关于查尔斯顿/历史区凯悦广场酒店的点评

3.5 out of 5
查尔斯顿/历史区凯悦广场酒店
560 King Street, Charleston, SC

点评

8.6

超赞

10 分 - 超赞。552 条好评,共有 1034 条点评" "
8 分 - 还可以。290 条好评,共有 1034 条点评" "
6 分 - 一般。105 条好评,共有 1034 条点评" "
4 分 - 很差。56 条好评,共有 1034 条点评" "
2 分 - 糟糕。31 条好评,共有 1034 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Robin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property.
2024 年 5 月入住 2 晚
HotelMgmt 于 2024年05月17日 的回复
Robin, we are extremely grateful for your review and for choosing Hyatt Place Charleston/Historic District! Please stay with us again soon!

8/10 还可以

Joan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff attentive and friendly. Morning breakfast offered choices.
2024 年 5 月入住 1 晚
HotelMgmt 于 2024年05月16日 的回复
Nothing beats a perfect morning with a bountiful breakfast, Joan! We are glad we provided that for you here at Hyatt Place Charleston/Historic District! Thank you for your positive feedback and compliments about our amazing team. All of us would love to have you return for another warm hospitality experience!

10/10 超赞

Kara

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great breakfast
2024 年 5 月入住 1 晚
HotelMgmt 于 2024年05月16日 的回复
Thank you for sharing how much you loved our delicious breakfast offerings, Kara! Your compliments will indeed be shared with our talented chefs! We hope we have enticed you to return to Hyatt Place Charleston/Historic District whenever you are in Charleston!

8/10 还可以

Rebecca,Brooklyn

与家人及幼儿出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Very convenient locstion. Quiet.easy to walk to places. Staff nkt very friendly though or helpful. No room service or dining options when arrive late to hotel, very disappointed.not worth the extremely high price!
2024 年 5 月入住 3 晚
HotelMgmt 于 2024年05月14日 的回复
Rebecca, we're delighted you found our location convenient and peaceful. However, we're disheartened to hear about your experience with our staff and dining options. Please accept our sincerest apologies for any inconvenience caused. We value your feedback immensely and will address these concerns internally. We hope you'll give us another chance to provide the exceptional service you deserve.

10/10 超赞

Martha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful and courteous! Made it a very pleasurable trip!
2024 年 5 月入住 3 晚
HotelMgmt 于 2024年05月14日 的回复
Martha, thank you for your glowing feedback! We're delighted to learn that our team's hospitality enhanced your trip. Your satisfaction is our priority, and we're grateful for your recognition. We eagerly await the opportunity to host you again soon at the Hyatt Place Charleston/Historic District!

8/10 还可以

Amy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great location. Easy to walk areas around King Street. Room was large and clean. Parking garage right next door was a convenient and less expensive option to valet. Nice breakfast in the lobby each morning.
2024 年 4 月入住 3 晚
Hotelmgmt 于 2024年05月11日 的回复
Thank you for your taking the time to review your stay with us at Hyatt Place Charleston/Historic District! We are delighted you could visit the local attractions on foot from our convenient location, Amy! It's so great to hear you enjoyed our on-site amenities, especially breakfast, as well as our competitive rates! Be sure to choose us whenever you are in Charleston!

2/10 糟糕

Joyce

满意:员工和服务
不满意:住宿条件和设施
The room needed to be updated. The sofa was worn and seams shredding, mattress desperately needed replacement. Rug was worn. No drapes and shade had holes in it. It was the worst room I ever saw for close to $400.00 a night.
2024 年 5 月入住 3 晚
HotelMgmt 于 2024年05月8日 的回复
Joyce, we're truly sorry to hear that your room's furnishings did not meet our usual standards. Providing comfortable, well-maintained accommodations is always our priority, and we will address your comments with our team to make the necessary improvements right away. We apologize for your disappointment and hope for another chance to change your impression of us.

8/10 还可以

Vasilios

满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年05月7日 的回复
All of us at Hyatt Place Charleston/Historic District appreciate your positive feedback! Hurry back to enjoy another wonderful getaway with us!

8/10 还可以

Vasilios

满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年05月7日 的回复
Vasilios, we're delighted that you enjoyed your stay! We hope to welcome you back soon so we can work to enhance your experience even further and earn that last star.

10/10 超赞

Matthew J

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff
2024 年 5 月入住 2 晚
HotelMgmt 于 2024年05月7日 的回复
Our team aims to offer an unparalleled hospitality experience here at Hyatt Place Charleston/Historic District. Knowing we succeeded during your stay is truly rewarding, Matthew. Thank you! We hope to impress you again one day soon!

10/10 超赞

Sharon

满意:清洁度、员工和服务、住宿条件和设施
We live in Summerville, about 30 miles from Charleston, and decided it was time to visit the city once again as tourists. We were celebrating our 45th wedding anniversary with an event at Charleston Music Hall, museums and wonderful restaurants! Staff was excellent: efficient, friendly, helpful and kind--even at 1:00 am when I needed help for a hypoglycemic emergency. Thanks to all who made our stay so very pleasant!
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年05月4日 的回复
Thank you for choosing Hyatt Place Charleston/Historic District to celebrate your special 45th wedding anniversary, Sharon! We’re thrilled to hear that you had such a pleasant experience revisiting Charleston as tourists and that our staff could contribute positively to your celebration, especially during such a critical moment. It's wonderful to know that our team was there for you when needed it most. We're so glad your stay included great events, museums, and dining out. We hope to see you again soon for another memorable visit, maybe even before your next big anniversary!

10/10 超赞

Nicholas

与家人出行
满意:住宿条件和设施
Great stay! Convenient to everything.
2024 年 4 月入住 3 晚
Hotel Manager 于 2024年05月4日 的回复
Being able to offer the best experience for our guests while visiting Charleston is always a joy! Thanks for choosing Hyatt Place Charleston/Historic District and taking advantage of our perfect location, Nicholas. We hope you will be back soon!

8/10 还可以

Tim

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The property was right off of king street . That is a very busy street. Close to restaurants and bars. On the down side kinda to busy sometimes.
2024 年 4 月入住 5 晚
HotelMgmt 于 2024年05月2日 的回复
Tim, we're delighted you found our hotel's proximity to King Street convenient for exploring restaurants and bars. Your feedback about the lively atmosphere of the area is important to us, and we thank you for sharing your thoughts. Hopefully, you'll give us the chance to show you a more relaxing stay in the future.

10/10 超赞

Judy

满意:清洁度、员工和服务、住宿条件和设施
After reading some reviews prior to my stay, I had concerns. I found this hotel to be clean. The parking garage next to the hotel was very convenient. The free shuttle across from the hotel was awesome. The breakfast was amazing each day. Naquan at the front desk was very helpful. I gave 4 stars due to no bath towels when we arrived and no refill of coffee in the room the following day. I would definitely stay here on my next visit. Restaurants and attractions are nearby.
2024 年 4 月入住 4 晚
HotelMgmt 于 2024年04月30日 的回复
Judy, we’re so happy that your stay surpassed expectations! Thank you for sharing how much you enjoyed our clean property, convenient parking, hearty breakfast spread, and Naquan’s service. We do apologize that your room wasn’t properly stocked for your stay, and we’ll address your comments with housekeeping for improvement. Please allow us to welcome you back soon so we can work to win you over completely!

8/10 还可以

Jeff

2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月15日 的回复
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Jeff!

10/10 超赞

Torsten

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schönes zentrales Hotel mit großen Zimmer. Tolles, reichhaltiges Frühstück. Kostenloses Wasser und Kaffee. Wir können das Hotel nur weiterempfehlen!
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月25日 的回复
Thank you, Torsten, for your kind review! We're delighted you found our spacious guest rooms and central location to your liking. It was our pleasure to offer you a hearty, complimentary breakfast to start your days off right! Your recommendation means a lot to us, and we can't wait to host you again at the Hyatt Place Charleston/Historic District.

8/10 还可以

berengere

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are nice, the room service is good and there is free water bottles ! This was very useful with the hot weather.
2024 年 4 月入住 5 晚
HotelMgmt 于 2024年04月23日 的回复
Thank you for sharing your positive experience at the Hyatt Place Charleston/Historic District! We're delighted to hear that you enjoyed our accommodations and service and appreciated the complimentary waters. We look forward to your next visit and will strive to make it just as memorable!

10/10 超赞

francine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Hotelmgmt 于 2024年04月20日 的回复
Thank you for taking a moment to leave us this five-star rating, Francine. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 还可以

Teri

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel and the staff were great. The breakfast options were plentiful and there is plenty of space.
2024 年 4 月入住 5 晚
Hotelmgmt 于 2024年04月16日 的回复
Thank you for sharing your experience, Teri! We're thrilled that you appreciated the service provided by our staff. It’s also fantastic to hear that our breakfast and ample space met your needs. We look forward to your next visit to the Hyatt Place Charleston/Historic District and hope it's soon!

10/10 超赞

vincent

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Hotelmgmt 于 2024年04月15日 的回复
There is nothing better than earning five-stars from a valued guest, Vincent! Thank you and we hope to see you again soon.

10/10 超赞

Pamela

团体旅客
满意:服务设施,清洁度
Good breakfast, convenient to walk around Charleston
2024 年 3 月入住 2 晚
HotelMgmt 于 2024年04月11日 的回复
Pamela, we're thrilled to learn that you had a satisfying breakfast experience and found our location convenient for your Charleston adventures. Your kind words are greatly appreciated, and we hope to see you again before too long!

6/10 一般

Matt

满意:员工和服务
2024 年 4 月入住 3 晚
Hotelmgmt 于 2024年04月10日 的回复
Thank you for visiting and rating your stay, Matt. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

10/10 超赞

Nicole

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月10日 的回复
Your five-stars mean the world to us, Nicole! Thank you and we're excited for the opportunity to host you again.

6/10 一般

irene

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Limited dining didn't receive an itemized bill no gift bag at check in
2024 年 4 月入住 3 晚
HotelMgmt 于 2024年04月9日 的回复
Irene, we're sorry for your disappointment with our dining options and for the billing issue you encountered. Please know that our staff is always available and eager to assist by clarifying any charges. Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations in the future. Thank you for your feedback.

8/10 还可以

Richard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed at the Hyatt Place portion of the property. Clean and in generally good condition. Front desk staffing can be a little thin at times, and no concierge is available to provide information about the area. Free buffet breakfast with a variety of selections is big plus especially for families. Pool also good for families but gym facilities on the small side. Located at the top end of King St with night clubs and some restaurants in the immediate area. Better restaurants and high end stores begin several blocks closer to downtown.
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月9日 的回复
Richard, we're grateful for your review of your stay at Hyatt Place Charleston/Historic District! It's great to hear that you found our property clean and well-maintained during your visit. Your insights regarding our service are very helpful, and we're committed to addressing any areas for improvement with our team. We're delighted that you enjoyed our complimentary buffet breakfast and family-friendly amenities. We can't wait to have you back for another wonderful experience soon!

8/10 还可以

Matthew

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Very nice property and a great breakfast. Staff was apathetic. Booked 2 rooms for 3 nights and every staff person I encountered acted as if they did not want to be there.
2024 年 4 月入住 3 晚
HotelMgmt 于 2024年04月9日 的回复
Matthew, we're glad you enjoyed our property and breakfast, but we're truly sorry to hear about your experience with our team. Providing warm, welcoming service is a cornerstone of our values, and we'll address this feedback internally to see where retraining may be needed. We hope you'll give us another chance to show you the exceptional hospitality we're known for.

10/10 超赞

Cheng-Yu

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
clean and quiet
2024 年 3 月入住 3 晚
HotelMgmt 于 2024年04月9日 的回复
Cheng-Yu, it's great to know our efforts in maintaining a clean and quiet atmosphere met your expectations. We appreciate your five-star review and can't wait to have you stay with us again at the Hyatt Place Charleston/Historic District!

8/10 还可以

Lenore

2023 年 11 月入住 2 晚
HotelMgmt 于 2024年04月25日 的回复
Thank you for your wonderful rating. We cannot wait to welcome you back to our hotel, Lenore!

10/10 超赞

Julie

满意:清洁度、员工和服务、住宿条件和设施
Great location for visiting downtown Charleston. Close to museums, shops and many wonderful restaurants. Check out the roof top bar at the hotel, Great selection of draft beers!
2024 年 3 月入住 4 晚
Hotelmgmt 于 2024年04月6日 的回复
Thank you for your positive feedback, Julie! We're delighted to hear that you found our location ideal for exploring downtown Charleston, with its proximity to museums, shops, and wonderful restaurants. It’s great to know you also enjoyed the rooftop bar and our selection of draft beers. We look forward to welcoming you back on your next visit to the area and hope to continue providing a great experience here at Hyatt Place Charleston/Historic District!

10/10 超赞

Jeffrey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place was very clean and quiet. The morning breakfast service was delicious. All food items were prepared and kept at proper temps. Staff cleaned up behind you efficiently.
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月5日 的回复
Jeffrey, we are proud to read about the dedication and attentiveness our team provided throughout your stay at Hyatt Place Charleston/Historic District. It is exciting to hear our pristine and peaceful accommodations further enhanced your stay along with our delicious breakfast! We hope we have enticed you to return whenever you are in Charleston.

10/10 超赞

Herbert

与配偶出行
满意:服务设施
Close to the main strip
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月2日 的回复
Thank you for your feedback! We're glad to hear that our location close to the main strip suited your needs. We appreciate your support and hope to welcome you back again soon here at Hyatt Place Charleston/Historic District!

10/10 超赞

Steve

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
HotelMgmt 于 2024年03月29日 的回复
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Steve.

10/10 超赞

Khalin

满意:清洁度、员工和服务、住宿条件和设施
Excellent place to stay. Staff were very friendly and welcoming. Definitely will stay again
2023 年 12 月入住 13 晚
Hotelmgmt 于 2024年03月30日 的回复
Khalin, we are pleased your time at Hyatt Place Charleston/Historic District was impressive all around. Knowing our warm hospitality coupled with our ideal location secured your return is truly rewarding. We look forward to welcoming you again soon!

2/10 糟糕

Albert

与家人及幼儿出行
不满意:清洁度、服务设施、住宿条件和设施
Poorly managed. Room on 9th floor looked old and smelled like sewer. Couch had stains, some of the furniture was broken. Won’t be going back.
2024 年 3 月入住 3 晚
HotelMgmt 于 2024年03月29日 的回复
Thank you for sharing your experience, Albert. It's concerning to hear about the issues you encountered with your room. This feedback is crucial for us as we strive to provide a comfortable and welcoming environment for all our guests. While it's disappointing to learn that your stay did not reflect the high standards we aim to uphold, your insights are invaluable in guiding our efforts to improve our management and maintenance practices. We are committed to ensuring our accommodations are well-appointed and inviting for every guest. It's our hope that in the future, we may have the opportunity to restore your confidence in our ability to provide a quality stay.

10/10 超赞

Nicole

满意:清洁度、员工和服务、住宿条件和设施
Great location, nice size rooms.
2024 年 3 月入住 2 晚
HotelMgmt 于 2024年03月26日 的回复
Nicole, your kind remarks about our prime location and spacious guest rooms are greatly appreciated! Thank you for choosing to stay with us and sharing your five-star review. We hope to see you again soon at the Hyatt Place Charleston/Historic District!

8/10 还可以

George

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay in Charleston.
2024 年 3 月入住 3 晚
HotelMgmt 于 2024年03月26日 的回复
Thank you, George, for your kind words about our hotel. It's wonderful to know you had a great stay with us. We can't wait to host you again soon at the Hyatt Place Charleston/Historic District!

8/10 还可以

Kirstie

2024 年 3 月入住 2 晚
Hotelmgmt 于 2024年04月13日 的回复
Kirstie, it's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon!

8/10 还可以

Philip

商务旅客
No hot water in shower on 2 mornings
2024 年 3 月入住 7 晚
HotelMgmt 于 2024年03月22日 的回复
Philip, we greatly appreciate you bringing any concerns to our attention so that we can swiftly resolve them. We will have maintenance check on this right away. We would love to welcome you back for an improved all around experience one day soon!

10/10 超赞

Jackson

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kearan was amazing!
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月20日 的回复
We appreciate your feedback, Jackson! It's wonderful to learn that Kearan provided outstanding service during your stay. Our team takes pride in making our guests' visits memorable, and we're excited to have you with us again in the future. Until then, safe travels!

10/10 超赞

Carol

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Hotelmgmt 于 2024年03月19日 的回复
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Carol.

8/10 还可以

mary

满意:清洁度、员工和服务、住宿条件和设施
It was clean and centrally located.
2024 年 3 月入住 3 晚
HotelMgmt 于 2024年03月19日 的回复
We're delighted, Mary, that you found our property clean and well-situated in Charleston. We hope to welcome you back soon for another pleasant experience!

10/10 超赞

Leanne

满意:住宿条件和设施,清洁度
Property was great- had a hard time getting our room cleaned if we weren’t up and out early but other than that it was lovely !
2024 年 2 月入住 3 晚
HotelMgmt 于 2024年03月19日 的回复
Leanne, thank you for choosing the Hyatt Place Charleston/Historic District for your recent stay! We're so glad you enjoyed your time here, though we apologize for any inconvenience caused by our housekeeping schedule. Our team will discuss this to see how we can better accommodate our guests in the future. Hopefully, your travels will bring you back soon!

8/10 还可以

Robert,Lenoir

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked the location and walk ability. Plenty of good dining options. Housekeeping never serviced our room, had to call for towels.
2024 年 3 月入住 2 晚
HotelMgmt 于 2024年03月19日 的回复
Robert, we're glad you enjoyed our convenient location and the variety of dining options nearby. It's disappointing to hear about the oversight with housekeeping, and we appreciate you bringing it to our attention. We're committed to improving our service and hope to have you back for a flawless experience.

2/10 糟糕

Tammi

The front desk workers were rude.. they did not seem to know what they were doing and charged by a incidental $150 fee TWICE and did not apologize or care.. and I don't think they took it off and I'm sure I will have the hassle of getting the extra fee taken off when I get home
2024 年 3 月入住 3 晚
HotelMgmt 于 2024年03月15日 的回复
We're truly sorry to hear about your experience, Tammi, especially regarding the issues with the front desk service and the misunderstanding over the incidental fee. Your feedback is crucial, and we're taking immediate steps to investigate and rectify the situation, ensuring that any undue charges are promptly addressed. We're also committed to improving our service levels to prevent such experiences from happening in the future. We value your patronage and hope to have the opportunity to make amends and demonstrate our commitment to your satisfaction.

10/10 超赞

Mark,Oak island

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place in Charleston
2024 年 1 月入住 2 晚
Hotelmgmt 于 2024年05月11日 的回复
We greatly enjoy providing an ideal location for guests coming to soak up the excitement and fun Charleston has to offer. Thanks for offering your positive feedback, Mark. We hope you will continue to choose Hyatt Place Charleston/Historic District!

10/10 超赞

Brandi

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月31日 的回复
Thank you for taking a moment to leave us this five-star rating, Brandi. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 超赞

Rex

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月31日 的回复
We are humbled to have earned your perfect score, Rex! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 超赞

So

2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年03月12日 的回复
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
Great location, in walking distance to many area highlights.
2024 年 3 月入住 4 晚
HotelMgmt 于 2024年03月13日 的回复
Mary, we’re happy that our location allowed you to make the most of your time in Charleston! Thank you for the kind words, and we hope you'll return soon to explore even more of what our area has to offer.

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月7日 的回复
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Robert!