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伊利諾芝加哥/紹姆堡希爾頓惠庭酒店的評價

3 out of 5
伊利諾芝加哥/紹姆堡希爾頓惠庭酒店
1300 East American Lane, Schaumburg, IL

評價

8.8

優異

10 分評分，優異；697 則評價中有 418 則" "
8 分評分，不錯；697 則評價中有 177 則" "
6 分評分，一般；697 則評價中有 51 則" "
4 分評分，欠佳；697 則評價中有 28 則" "
2 分評分，很差；697 則評價中有 23 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

chenghe

於 2023 年 8 月住了 7 晚
Manager 於 2023年9月22日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It is a satisfactory hotel
The hotel is near the shopping mall and restaurants. The room is spacious and clean. Will take this again.
於 2017 年 11 月住了 7 晚
Thank you for sharing your experience on Hotels.com! We are thrilled that you enjoyed your stay. We hope to see you again soon! Sincerely, Eric Wahrman General Manager

10/10 優異

Abigail

讚好：整潔度、職員與服務和住宿狀況
Nice staff
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月26日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般

JOHN

家人同遊
讚好：設施服務
Liked the location. Didn’t appreciate man behind desk (his tone)telling us if we need towels or such to call housekeeping. Made us feel like we disturb him. Room walls too thin we could hear neighbors conversations. Breakfast ok. Prices too high for what is offered.
於 2024 年 5 月住了 7 晚
Manager 於 2024年5月24日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 不錯

Leslie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for our activities
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月24日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般

Helena

家人同遊
讚好：整潔度
There was a family traveling with pets across the hall from us. They left the dogs alone for at least 5 hours Friday night. They were barking until 11pm. We called and even went down to the front desk to advise. Nothing happened. On Saturday morning the family left around 730am and the dogs started up again. We went to the front desk to advise again. They said they would check it out. However we went back to our room after breakfast and the family had left them alone again or they were still barking. We’ve stayed at this property several times and was very disappointed with the lack of caring.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月24日的回應
Thank you for staying with us and taking the time to fill out a survey on our hotel. We look forward to having you stay with us again in the future.

10/10 優異

Alejandro (Mississauga)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay with or without family
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月18日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯

Myra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月10日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

JINHEE

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月7日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯

Kevin

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet and convenient.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月19日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯

Juana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved how quite it was
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月13日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般

Victoria

親子同遊
讚好：職員與服務和住宿狀況
We had a nice size room,Lobby was clean, but the dishes in the room were dirty and placed on the shelf.The pool was wasn’t as big as it looks in the picture it was a little crowded.The greeters was friendly and knowledgeable.And I didn’t like the body soap/ shampoo/and conditioner being hung in side of the shower. Every guest has to pump the same bottle IN THE SHOWER!
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月7日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Marites

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location. Staff was friendly and attentive. Breakfast was delicious!
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月7日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 很差

Anna

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Checked in and room was decently clean besides the bed skirt, it was filled with splashes of chocolate and food. I took my daughter straight to the pool, which was disgusting. The pool looked to have a chunk of poop in it and was so green. It had dirt and debris all along the deep end of the pool. It was obvious it hadn’t been cleaned in a long time. I had asked the manager on duty for more towels and swam for 15 mins before realizing it was poop in the pool. He never brought towels and dismissed how dirty the pool was. Their resolve was to send us to the Hampton Inn to use their pool as that was the main reason we did a local stay. I ended up canceling the room and leaving. Customer service did nothing when I tried to call and give them another chance to fix the stay.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We apologize your experience at our hotel was not a pleasant one and we want to make it right. Although you booked through Expedia, I do see on your reservation you are a Hilton Honors member. We have credited you 10000 points to your account that will take about 24 hours to reflect. Again, we apologize for your experience and hope you consider staying with us in the future!

10/10 優異

Alexander

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay in burbs. Clean and new. Near tons of shopping and restaurants.
於 2024 年 3 月住了 5 晚
Manager 於 2024年3月28日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

hyojung

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月4日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Jade

讚好：設施服務和住宿狀況
From the staff to breakfast, it was a perfect stay!!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月25日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Michelle A

讚好：整潔度、職員與服務和住宿狀況
The property is very close to the mall and other stores for shopping. It’s nice to have a kitchenette in the room since grocery stores are nearby.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月25日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Ian

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月13日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Alex

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 不錯

Mildred

親子同遊
讚好：設施服務
Nice property and staff
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月18日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Gao

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月30日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Gerry

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very clean and well-presented.
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月11日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Rose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a nice stop, the rooms are nicely set up and organized, the breakfast good and our grandsons enjoyed the pool.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月11日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般

James

家人同遊
不滿：職員與服務
於 2024 年 2 月住了 4 晚
Manager 於 2024年2月26日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般

真實旅客

家人同遊
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月19日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Yasmin

親子同遊
讚好：職員與服務和設施服務
Loved our stay, wonderful breakfast. My kids loved the waffles. My only complaint is the pool had way too much chemicals. Made my skin feel so dry and itchy afterwards.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月19日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Madigan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Karen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect Stay
We just loved our stay here. We arrived early and were able to get comfortable into a room before having surgery. The room was clean and we were able to make meals in the kitchen that well stocked with plates, glasses, and cutlery. The breakfast and coffee were amazing. We will definitely book this type of hotel again.
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月17日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯

Syria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and in a great area. Would definitely stay again!
於 2024 年 2 月住了 4 晚
Manager 於 2024年2月17日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

4/10 欠佳

Steven

商務旅客
讚好：整潔度
不滿：職員與服務
It is a good location, no one was at the front desk so we were waiting. Im a Hilton Honors and they did not give me anything. The room was not clean, the pillow smelled so bad i sat it on the floor, dripping shower head and light canister hanging down.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Ashley

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Nick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月28日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect last minute stay
Check in had a little mishap but that was on my end. The lady at the front desk and manager were able to help and solve this issue. The room was perfect for us, a family of 5, and it was nice and toasty since it was -6 outside. Would definitely stay here again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Richard (Shaker Heights)

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Nice clean place. Newer. Area around is typical strip mall stuff
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Alesha

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious and very clean! Will definitely stay again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Vivian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Wonderful experiance. Friendly staff. Great for cats and dogs. Good breakfast. Can't recommend enough.
於 2023 年 12 月住了 3 晚
Manager 於 2024年2月17日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Andrew W

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯

Leondrea

讚好：設施服務
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 一般

Daniela

伴侶同遊
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日的回應
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 優異

Viktor

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Abraham (Plover)

讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月16日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Saul

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Michael was nice
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月4日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Sisavath

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room we got feel like it was a real apartment studio with full size refrigerator and a kitchen sink. Wifi connection was strong, and location was perfect for shopping and variety of restaurants. It is also a plus to have it near major highway like 290 and I-90. I have to make an improvement; I would replace the full bed with queen-size bed. Breakfast was good with lots of coffee and juices.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月28日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Brad

於 2023 年 11 月住了 4 晚
Manager 於 2023年12月16日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Tearinee

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The fully equipped kitchen in the was awesome especially for what we paid for the room. The staff including everyone from the front desk to the kitchen staff gave superior customer service. The only con is the free breakfast left much to be desired. Everything considered I would definitely book again.
於 2023 年 10 月住了 3 晚
Manager 於 2023年11月13日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Alexandr (Moscow, Russia)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月3日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 優異

Miguel

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place truly recommend it!!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日的回應
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月27日的回應
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.