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关于吉隆坡双威太子酒店的点评

5 out of 5
吉隆坡双威太子酒店
100 Jalan Putra, Kuala Lumpur

点评

8.6

超赞

10 分 - 超赞。469 条好评，共有 1001 条点评" "
8 分 - 还可以。372 条好评，共有 1001 条点评" "
6 分 - 一般。94 条好评，共有 1001 条点评" "
4 分 - 很差。44 条好评，共有 1001 条点评" "
2 分 - 糟糕。22 条好评，共有 1001 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

KIN HEI

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
QI 于 2023年07月6日 的回复
Dear Mr Kin Hei,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department

8/10 还可以

Yuk mei

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
價格能夠住宿地方大的五星級酒店真的沒有什麼可投訴。
2023 年 5 月入住 2 晚
QI 于 2023年05月22日 的回复
Dear Ms Yuk Mei,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department

10/10 超赞

Hsuan-Pei，Taichung City

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super close to the subway station and the mall. Lots of food choices in the mall and the supermarket to buy snacks drinks and even souvenirs.
2023 年 2 月入住 4 晚
QI 于 2023年03月1日 的回复
Dear Mr Hsuan-Pei,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department

6/10 一般

Kin Fun

满意：清洁度
Problems in parking my car at the hotel. Parking at 5/F to 8/F but very little or no signage to guide us to the parking. No shower gel in the shower.
2023 年 2 月入住 2 晚
QI 于 2023年02月20日 的回复
Dear Mr Kin Fun,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.Please accept our sincere apologies for the inconvenience you have experienced during your stay.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department

10/10 超赞

Yuemei

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 4 晚
QI 于 2022年11月21日 的回复
Dear Ms Yuemei,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department

2/10 糟糕

Sian hau

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
服务差，打电话要求毛巾四次都没有送上来。还要我自己亲自去拿。说五点送来，可是却等了一个小时多都没送来。搞得安排不到时间处理其他事务。住一次就够了，不会住第二次了。
2021 年 1 月入住 1 晚
QI 于 2021年01月6日 的回复
Dear Sian Hau, Greetings from Sunway Putra Hotel, Kuala Lumpur! Thank you for sharing your feedback on your recent visit to Sunway Putra Hotel. We appreciate your candor comment regarding our service that has left much to be desired. Please accept our sincere apology for not being able to provide you with the high standard of hospitality that is expected from us. Let us assure you that we have taken all the necessary action and strive to ensure that this error is not repeated in the future. Once again, we do apologize for this experience and do let me know if I can be of any assistance to you. The team and I look forward to welcome you back at Sunway Putra Hotel Kuala Lumpur in the near future. Thank you. Kind regards, Aree Rozlan Quality Improvement Manager

8/10 还可以

Kin ying Maggy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 4 晚
GM 于 2019年12月23日 的回复
Dear Kin ying Maggy, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you. Kind regards, Michael Monks General Manager

4/10 很差

真实旅客

商务旅客
不满意：客房舒适度，清洁度
2019 年 11 月入住 4 晚
GM 于 2019年11月12日 的回复
Dear Guest, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Thank you. Kind regards, Michael Monks General Manager

8/10 还可以

JIUNHAU

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
高cp值飯店
房間很大適合cp值高，但離市區較遠
2019 年 10 月入住 1 晚
GM 于 2019年11月27日 的回复
Dear JIUNHAU, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you. Kind regards, Michael Monks General Manager

6/10 一般

真实旅客

2019 年 10 月入住 4 晚
GM 于 2019年10月30日 的回复
Dear Guest, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Thank you. Kind regards, Michael Monks General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 2 晚
GM 于 2019年09月26日 的回复
Dear Guest, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Thank you. Kind regards, Michael Monks General Manager

10/10 超赞

YU CHIANG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 4 晚
GM 于 2019年09月19日 的回复
Dear YU CHIANG, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Thank you. Kind regards, Michael Monks General Manager

10/10 超赞

BOR，台北

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
早餐很好! 住宿也很安靜,服務生服務也很好
2019 年 8 月入住 3 晚
GM 于 2019年09月12日 的回复
Dear BOR, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you. Kind regards, Michael Monks General Manager

8/10 还可以

MKK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location, the LRT station is right next to the hotel. There is a shopping mall with a food court in the basement.
2019 年 8 月入住 3 晚
GM 于 2019年08月26日 的回复
Dear MKK, Salam Sejahtera. It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Thank you. Kind regards, Michael Monks General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 5 晚
GM 于 2019年08月20日 的回复
Dear Guest, It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. Kind regards, Michael Monks General Manager

8/10 还可以

真实旅客

2019 年 7 月入住 6 晚
GM 于 2019年07月22日 的回复
Thank you for choosing to stay with us recently. We appreciate your feedback and we look forward to your return visits. Thank you.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
酒店房間寛敞舒適整潔，交通方便，服務員也貼心為我們效勞，令我們感到賓至如歸，所以整體感覺不錯哦，讚！
2013 年 3 月入住 2 晚
GM 于 2019年07月22日 的回复
Thank you for choosing to stay with us recently. We appreciate your feedback and we look forward to your return visits. Thank you.

8/10 还可以

Jason

与配偶出行
满意：清洁度、员工和服务、服务设施
早餐很好，豐富，地理位置不錯，酒店下就是商場，唯酒店開始殘舊，燈光比較暗，性價比不錯.如下次入住，仍會繼續選擇
2019 年 6 月入住 1 晚
GM 于 2019年06月26日 的回复
Thank you for staying with us recently. We appreciate your feedback and we look forward to your return visits.

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 3 晚
GM 于 2019年05月29日 的回复
Thank you for staying with us recently. We appreciate your feedback and we look forward to your return visits. Thank you.

6/10 一般

CHEN

2019 年 5 月入住 5 晚
GM 于 2019年05月28日 的回复
Thank you for staying with us. We appreciate your feedback and we look forward to your return visits. Thank you.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A great environment with clean environment and convenient transportation.
2019 年 1 月入住 4 晚
GM 于 2019年03月1日 的回复
Thank you for staying with us recently. We appreciate feedback and we look forward to your return visits. Thank you.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
房間整潔美觀，酒店靠近PWTC地鐵站，雖然需要走一段但還算方便，不推薦使用Putra火車站去其他地方，需要等待很長時間才有一班火車。
2019 年 2 月入住 5 晚
GM 于 2019年02月26日 的回复
Thank you for choosing to stay with us. We appreciate your feedback and we look forward to your return visits. Thank you.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
房間整潔美觀，酒店靠近PWTC地鐵站，雖然要走一段路但還算方便，盡量不要使用Putra火車站去其他地方，需要等待很久才有一班火車。
2019 年 2 月入住 5 晚
GM 于 2019年04月1日 的回复
Thank you for choosing to stay with us recently. We appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 5 晚
GM 于 2019年04月1日 的回复
Thank you for choosing to stay with us and we appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
住的是聯通房 房型很大有陽台
2019 年 2 月入住 3 晚
GM 于 2019年02月19日 的回复
Thank you for choosing to stay with us. We appreciate your feedback and we look forward to your return visits. Thank you.

8/10 还可以

Jean

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
訂房時，選擇四人房，到了現場才知道是提供一張大的雙人床以及外加一張單人床。為了讓空間更大，所以自費6000多元升等為有客廳的豪華房型，但仍然只有三個床位，經過協調，櫃檯終於同意將單人床數量增加為兩個， 一家四口終於可以每人一個床位，安穩睡覺。
2019 年 2 月入住 5 晚
GM 于 2019年02月15日 的回复
Thank you for staying with us and we appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

真实旅客

2019 年 2 月入住 5 晚
GM 于 2019年04月1日 的回复
Thank you for staying with us and we appreciate your feedback. We look forward to your return visits. Thank you.

10/10 超赞

CHIEN-HUI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good choice
2019 年 1 月入住 5 晚
GM 于 2019年01月28日 的回复
Thank you for staying with us recently. We are delighted to note that you had a wonderful stay with us. We look forward to your return visits in the near future. Thank you.

10/10 超赞

KIN KAY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 3 晚
GM 于 2019年01月3日 的回复
Thank you for choosing to stay with us. We appreciate your feedback and we look forward to your return visits.

8/10 还可以

Siu Ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 2 晚
GM 于 2018年11月12日 的回复
Thank your for staying with us. We appreciate your feedback.

10/10 超赞

Randy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
👍
2018 年 11 月入住 1 晚
GM 于 2018年11月8日 的回复
Thank you for staying with us recently. We appreciate your feedback. We look forward to your return visits.

8/10 还可以

Hung

满意：客房舒适度，住宿条件和设施
2018 年 9 月入住 2 晚
GM 于 2018年10月2日 的回复
Thank you for staying with us. We appreciate your feedback and we look forward to your return visits.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super
All staff are courteous and helpful. The Club Lounge is relaxing,comfortable.and memorable. The mini bar should include more beverages other than soft drinks such as fruit juices and healthy drinks. The king sized bed is big enough for 3 of us. Communications between front office and housekeeping needs improvement. The picture quality of analogue TV does not meet my expectation. Anyway, Sunway is my first choice at Kuala Lumpur.
2018 年 7 月入住 2 晚
GM 于 2018年08月7日 的回复
Thank you for staying with us. We appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

Tsung-Hung，Nawanakorn

满意：清洁度、员工和服务、客房舒适度
早餐多元化選擇
2018 年 7 月入住 1 晚
GM 于 2018年08月2日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Hong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店设施齐全，干净，早晨很丰富，是一家很好的酒店。
2018 年 7 月入住 4 晚
GM 于 2018年08月1日 的回复
Thank you for staying with us. We appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

Wong，Hong Kong

满意：员工和服务，清洁度
Not enough hot water
Overall is good but there was not any hot water when I was bathing.
2018 年 7 月入住 2 晚
Reservation Team 于 2018年07月26日 的回复
Thanks for your feedback!

6/10 一般

jean，taiwan

满意：住宿条件和设施，员工和服务
不满意：客房舒适度
交通方便的好飯店，早餐好，但客房普通，住宿的1735房洗手台是壞的有些不便，另外在網站上訂的是 twin room但給了 一大房，有點不太開心，另外要注意的是到現場還要另外再付稅金，一晚一房是RM10,是要另外給的。
2018 年 7 月入住 3 晚
Reservation Team 于 2018年07月18日 的回复
Thanks for your feedback!

8/10 还可以

beiwen

满意：清洁度、住宿条件和设施、客房舒适度
2018 年 6 月入住 4 晚
Reservation Team 于 2018年07月5日 的回复
Thanks for the feedback!

8/10 还可以

Hazel，Hk

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店很不錯 樓上就是購物商場 挺方便的
2018 年 5 月入住 3 晚
GM 于 2018年06月1日 的回复
Thank you for choosing to stay with us. It is always a pleasure to receive positive feedback and we look forward to your return visits. Thank you.

6/10 一般

Yi-Ting

满意：清洁度、住宿条件和设施、客房舒适度
GM 于 2018年05月2日 的回复
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your return visits. Thank you.

6/10 一般

Frank，Taiwan

满意：员工和服务，清洁度
不满意：住宿条件和设施
C/P is okay
room is okay but bathroom sink is leaking. hotel staff fixed it seems unless.
2018 年 4 月入住 4 晚
GM 于 2018年04月20日 的回复
Thank you for staying with us recently. We apologise for the inconvenience caused during your stay with us. Rest assured that the issues raised have been addressed with the team and will be rectified accordingly. We hope that you will give us another opportunity to be of service to you again in the near future. Thank you.

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
not too bad
整體感受比預期好，check in/out 都快速 房間大，該有的都有；但每天所換的厠所用品包括毛巾、洗澡用品，以及茶包都會不齊全，打了電話也不是每次都會加送，有一天要打4次電話才送到
GM 于 2018年04月12日 的回复
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your return visits. Thank you.

6/10 一般

MAN PONG

满意：客房舒适度，员工和服务
NO SMOKING ROOM
GREAT PLACE
GM 于 2018年04月9日 的回复
Thank you for choosing to stay with us recently. We appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

Esme

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
not bad !
air conditioner so loud
GM 于 2018年03月27日 的回复
Thank you for choosing to stay with us. We appreciate your feedback. We look forward to your return visits. Thank you.

8/10 还可以

YEH YU

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good!
2018 年 3 月入住 4 晚
GM 于 2018年03月23日 的回复
Than you for choosing to stay with us. We appreciate your feedback. We look forward to your return visits. Thank you.

2/10 糟糕

Jason，Taiwan

满意：清洁度
不满意：员工和服务
A very terrible racial discrimination hotel.....
We booked 2/15-2/17 two nights for CLUB room ! 2/16 we went their CLUB lounge for breakfast , we had entered the lounge and almost sit down on the chair, suddenly a waitress came to us and told us we were not allowed to enjoy breakfast because we wear short pants ( it almost 9 AM and no more guests already) She told us their dress code is CAUSAL attire but my casual short pants were allowed in Japan and Korea and Taiwan's best 5 stars hotels restaurants ! The waitress asked us to leave the lounge and we felt very angry and uncomfortable with this awful service.....~___~.....In the evening , we wear long pants to enjoy dinner in this CLUB lounge again, they said nothing to us ! But during my dinner time ,I saw one Caucasian man (white color man) who wear a short pant and can enjoy the dinner without rejection ! I immediately argued with one waitress and told to their female manager later ! The female manager told us that he is allowed to enjoy dinner with short pants ! ( Just because he is white color Caucasian man? And we are Asian so we are not allow to enjoy breakfast with short pants ! ) This is a very terrible racial discrimination hotel with unqualified staffs ! Because I am a GM & Owner of the boutique hotel in Taipei, Taiwan ! I definitely will fire those staffs who has racial discrimination attitude! This was my first time to be insulted in a 5 stars hotel , please don't book this hotel after you see my review !So terrible!這間旅館某些服務人員有種族歧視的態度,你如果不是白種人那就不要去訂這一間旅館了!
2018 年 2 月入住 2 晚
GM 于 2018年03月14日 的回复
Dear guest, I apologise for not meeting your expectations during your recent stay with us. I was disappointed to hear of the experience you encountered when staying with us and would like to ensure you that I am looking into each issue that you have noted, in an attempt to correct and improve our hotel service. Please accept my apologies for the shortfalls and less than satisfactory stay. We hope that you would accord us another opportunity to be of service to you again in the near future. Thank you.

10/10 超赞

sue，hongkong

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Nice place and Convenience. Staff service are very good. Very easy to go to LRT station
2018 年 2 月入住 3 晚

10/10 超赞

Chin Siong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
干净 舒适
GM 于 2018年02月21日 的回复
Thank you for staying with us recently. We are delighted to know that overall your stay was pleasant and comfortable. We look forward to your return visits. Thank you.

6/10 一般

Derek

满意：员工和服务
整体不錯的酒店
酒店略舊了点，被舖有点汚漬，有部分設備破损沒有修好，还好check in & out 手續都很快，整体可以接受
2018 年 2 月入住 3 晚
GM 于 2018年04月18日 的回复
Thank you for staying with us. We appreciate your feedback. We look forward to your return visits.

6/10 一般

bosheng

2018 年 1 月入住 6 晚
GM 于 2018年02月7日 的回复
Thank you for completing a review regarding your stay with us. We appreciate your feedback. We look forward to your return visits.