Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.
Ana
於 2024 年 5 月住了 3 晚
2/10 很差
Miriam
家人同遊
2024年4月12日
不滿:職員與服務和設施服務
Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!
Miriam
於 2024 年 2 月住了 3 晚
2/10 很差
Lauren (CHICAGO)
2024年4月7日
不滿:職員與服務和住宿狀況
One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect.
The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere.
The grounds however are lovely.
Lauren
於 2024 年 4 月住了 1 晚
10/10 優異
Shilu
家人同遊, 親子同遊, 寵物同遊
2024年3月25日
讚好:整潔度、職員與服務和住宿狀況
Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.