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关于巴拿马海岸海滩度假村的点评

3.5 out of 5
巴拿马海岸海滩度假村
9900 South Thomas Drive, Panama City Beach, FL

点评

6.0
10 分 - 超赞。129 条好评，共有 776 条点评" "
8 分 - 还可以。175 条好评，共有 776 条点评" "
6 分 - 一般。168 条好评，共有 776 条点评" "
4 分 - 很差。119 条好评，共有 776 条点评" "
2 分 - 糟糕。185 条好评，共有 776 条点评" "

6.4/10

清洁度

6.2/10

员工和服务

6.4/10

服务设施

6.2/10

住宿条件和设施

5.4/10

环保

点评

2/10 糟糕

Jaynecka

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
A lot of things the dishes in my resort was put up dirty only 1 bathroom had a half roll of tissue in it the wash & dryer does not work right ugh
2024 年 5 月入住 2 晚

2/10 糟糕

Violetta

不满意：住宿条件和设施，清洁度
Terrible!!! This place is a joke! The condos are very old and smelly. They don’t clean well. The bed sheets have stains and hair on them. The bed sheet doesn’t even fit the mattress. The rooms are very expensive and you get only 2 toilet paper rolls for the entire stay! When we kindly asked to get more toilet paper, we were told to go to Walmart and get it ourselves. The sofa is completely destroyed. You can’t even sit on it, it is that terrible. We payed for ocean front view and there is absolutely no view on the ocean from the room.
2024 年 5 月入住 4 晚
Reservations 于 2024年05月16日 的回复
We are sorry to hear you did not have an enjoyable stay. It does tell you in your confirmation when you book that this is a condo and we DO NOT replenish room amenities after the first supply. We do recommend our guests always read the confirmation and rules to the property before booking.

10/10 超赞

Chasity

与家人出行
满意：服务设施
Very good customer service!
2024 年 5 月入住 2 晚
Reservations 于 2024年05月15日 的回复
Thank you for your lovely review! We look forward to seeing you again for your future vacations.

6/10 一般

Terrell

团体旅客
I Found some water bugs in the kitchen.
2024 年 4 月入住 2 晚
Reservations 于 2024年05月15日 的回复
Thank you for letting us know your concerns. We will have this looked into. Thank you again for staying with us during your vacation. Have a great day!

10/10 超赞

Adrian

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Overall great stay. It was bike week when we went so it got a little noisy. But overall 9 out of 10. Carpet and chairs were a little stained and couple of the closet doors were ajar
2024 年 5 月入住 2 晚
Reservations 于 2024年05月6日 的回复
Thank you for staying with us, we will look into these issues you have expressed. We hope to see you again for your future vacations!

6/10 一般

Desmond

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
It was 4 out of 10
2024 年 4 月入住 2 晚
Reservations 于 2024年05月6日 的回复
Thank you for staying with us for your vacation. We hope to see you again for your future vacations!

8/10 还可以

Monique

与家人及幼儿出行
满意：住宿条件和设施，服务设施
The property was okay It’s started off shaky because our rooms was not ready but after that everything was great! The staff is friendly, it’s close to everything and the beach was just steps away! I would visit again
2024 年 4 月入住 2 晚
Reservations 于 2024年04月11日 的回复
Thank you for choosing our property for your vacation. We are glad everything turned out wonderful for your stay.

2/10 糟糕

Brandy

不满意：住宿条件和设施，清洁度
Would not even come look at how nasty the room was it took 2 hours to get moved to another room and multiple phone calls. I would never stay there again.
2024 年 4 月入住 2 晚
Reservations 于 2024年04月12日 的回复
We are sorry to hear you did not have an enjoyable time. We do see where the manager did comp upgrade you to a bigger room for the inconvenience

2/10 糟糕

Kenny

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The Condo was terrible, there were stains on bedding, it was a 3rd world country apartment where the water would shut off and come back on. The Pool was terribly cold, like Northern Michigan Cold. The beach was off limits and there were so man people with no security. Police had to clear the beach 3 days that we were there. It was unsafe for my family. My Wife and Daughters thought this would have been safer than going to Mexico wow, were they wrong. Also, my car was hit! In the parking lot parked. The parking is terrible. Going up a one lane road all the way to the 11th floor in the parking garage and then having to back in so your car can fit in the parking spot was incredibly nerve racking.. Needless to say it was the worst vacation I have been on in a while...
2024 年 3 月入住 5 晚
Reservations 于 2024年04月10日 的回复
We are very sorry to hear that you didn't have an enjoyable stay at our resort. We will pass on your comments to the correct departments so they can look into these complaints. Thank you for staying with us, we do hope you will reconsider staying here gain in the future.

2/10 糟糕

Barbara

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
I cancel my stay couch wad so nasty pull the sofa bed hot had stains everywhere didn’t have place for my family to sleep I want a refund I took plenty of pictures if I could download pictures on this review I would I wanted somewhere else buy I did not get a response from the owner at all
2024 年 4 月入住 2 晚
Reservations 于 2024年04月10日 的回复
We are very sorry to hear that you didn't have an enjoyable stay at our resort. We will pass on your comments to the correct departments so they can look into these complaints. Thank you for staying with us, we do hope you will reconsider staying here gain in the future.

6/10 一般

Monica

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This place is party central! Busiest section of beach in all of PCB!
2024 年 3 月入住 5 晚
Reservations 于 2024年03月31日 的回复
Thank you for staying with us for your vacation. I can assure you it may only feel that way right now due to it being spring break. The rest of the year it is not like that. We hope you come back again during a different time of the year to enjoy the property and the city!

6/10 一般

Tiffany

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 5 晚
Reservations 于 2024年03月31日 的回复
Thank you for staying with us for your vacation. We hope to see you all again int he future!

2/10 糟糕

Ryan

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The wall in the master bedroom was pouring water down it and had black mold on the baseboard. It wasn't even raining outside. The indoor pool/hot tub was disgusting. The outdoor pool was freezing and nobody was able to swim in it. There were stains (from what we don't know) on the furniture. The dishwasher left the dishes dirty, leaving behind a black substance on the dishes (we hand washed everything). The front door of the unit was broken. The bar/restaurant wasn't open, even though it was advertised. The best thing about the property was the parking, as it was close to our 10th floor unit. Overall it was terrible. We left a day early. We would never go back.
2023 年 12 月入住 6 晚
Reservations 于 2024年01月10日 的回复
We are sorry to hear you didn't have an enjoyable time here at the resort. Unfortunately, we never got any calls or messages about a leak in your room and upon inspection at departure no leak was detected. If you could please send us more information about the leak and where it was coming from please. Also, as for the outdoor pool it was winter time when you came to the resort. The outdoor pool is not advertised as heated only the indoor pool.

2/10 糟糕

Wjay

与家人出行
不满意：客房舒适度，清洁度
2023 年 12 月入住 5 晚
Reservations 于 2023年12月12日 的回复
Thank you for your review. Please let us know why you feel this way. Thank you for choosing Shores of Panama for your vacation destination.

10/10 超赞

Ashley

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Staying at this property was a great experience for me and my family! It was very family friendly. Great food and drinks and environment. Unfortunately we had to leave early because i got sick so we didnt stay the whole time we paid for but will definitely come back again and get to stay the whole time!
2023 年 9 月入住 2 晚
Reservations 于 2023年10月4日 的回复
We are glad to hear you enjoyed your stay. We look forward to seeing you and your family again.

6/10 一般

Jess

与家人出行
不满意：清洁度
Overall we enjoyed our stay. Loves the washer and dryer in the room. However, the unit was not up to par. Dishwasher was old and not mounted into cabinet - tilted forward when opened and slides drawn out. Only one burner on stove worked - the others were dirty and smoked when turned on because of old food residue. There was no exhaust fan on stove. Only 1 fork - need more utensils. Towels and sheets thin and cheap. Pull out couch mattress flat and lumpy - could not sleep on it - very uncomfortable. Fridge made strange noises. Tv volume would not go up - we could hardly hear the tv. No dustpan, only broom. Our parking spot was on level 11, so it took 5.5 minutes upon entering the parking garage to reach our spot.
2023 年 9 月入住 6 晚
Reservations 于 2023年10月4日 的回复
Thank you for bringing these issues to our attention. We will have someone look into these and get them fixed. Thank you for staying with us and we hope to see you again.

2/10 糟糕

Allison

与配偶出行
不满意：住宿条件和设施，清洁度
The whole property was filthy. The condo was very dirty too. There was urine on one of the toilets. The floors hadn’t been mopped and barely swept. The TV’s were not operable because remote were broken (tried new batteries). The TV in the living room had a black shadow on the picture. Not enough silverware. Balcony was filthy!!! The instructions to get to your condo wasn’t communicated. You get the condo number the parking but not the floor your condo is on. We needed a push wheelchair and security called a company they found on google, not a vetted company by Shore of Panama. I spoke with the company and gave them information. They said a chair was being a rush delivery. Over an hour later no chair. I called the company and they had no clue what I was talking about. I think your security team and management did an EPIC FAIL! You had sand wheelchairs, which is great, but why do you not have your own push wheelchair? Security said you use to. If this is true, shame on you! Disabled guests spend money just like regular folk! The only positive thing that happened was having to extend due to my husband becoming ill, which is why I needed a chair. The girl that took care of this was very pleasant and knowledgeable. Give her a raise and get her to train your other subpar staff. This was a horrible experience. We will not be back! We will also leave other online reviews. I wonder if ADA laws are being broken????? Hummmm?
2023 年 9 月入住 2 晚
Reservations 于 2023年10月30日 的回复
We are sorry to hear you did not have an enjoyable stay. The condo floors are self explanatory EX. if your condo was 1125 then that would be the 11th floor. Also, ADA laws do not apply to private residences only public establishment's.

2/10 糟糕

Alexandra

不满意：清洁度
2023 年 9 月入住 1 晚
Reservations 于 2023年09月28日 的回复
We are sorry to hear you did not have an enjoyable stay. We do hope that you give us another chance for your next vacation.

8/10 还可以

Demeia

与家人出行
满意：客房舒适度，清洁度
Nice resort
Resort was wonderful, clean & friendly. Great location for food & beach. Just need more elevators in different locations on property
2023 年 9 月入住 3 晚
Reservations 于 2023年09月27日 的回复
Thank you for choosing Shores of Panama for your vacation spot. We look forward to seeing you again in the future.

2/10 糟糕

Sergio

La habitación era muy costosa y no reunia la calidad para ese precio , las condiciones pesimas , no existen palabras para describir la estancia
2023 年 9 月入住 1 晚
Reservations 于 2023年09月29日 的回复
We are sorry to hear you feel that way. We will look into your concerns and address them with the correct department.

10/10 超赞

Donald

与家人出行
满意：住宿条件和设施，清洁度
Easy checkin Will definitely return in near future
2023 年 9 月入住 2 晚
Reservations 于 2023年09月22日 的回复
Thank you for your wonderful review. We look forward to your return in the future!

4/10 很差

Tyler

与家人出行
不满意：清洁度
Condo was dated and not little to nothing provided. All the TV remotes were missing a back or batteries. Lamps missing light bulbs.
2023 年 8 月入住 3 晚
Reservations 于 2023年08月8日 的回复
Thank you for sharing your concerns we have passed on your concerns to the correct departments.

10/10 超赞

Daljeet

满意：清洁度
2023 年 7 月入住 2 晚
Reservations 于 2023年08月8日 的回复
Thank you for choosing Shores of Panama for your family vacation, we would love to see you and your family again for your future vacations.

4/10 很差

Kevin

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施，服务设施
Did not have wash rags in the room and the room was dirty. Two elevators were broke down and it took 45 minutes to get on an elevator every time you needed one.
2023 年 7 月入住 2 晚
Reservations 于 2023年08月2日 的回复
Good Afternoon, and thank you for choosing our resort for your vacation. We are sorry to hear of your experience and will direct this to the proper departments.

4/10 很差

Diane

不满意：清洁度、服务设施、住宿条件和设施
I rented this for my daughter who is in her 50's. It was dirty. She had to walk to Walmart and purchase cleaning supplies. She then found out that there was no room service and could not get towels. 2 of the elevators were overloaded with people and dropped a couple of floors and could not get out for several hours. Had I known all of this and more, I would have not booked.
2023 年 7 月入住 3 晚
Reservations 于 2023年08月2日 的回复
Good Afternoon, and thank you for choosing our resort for your vacation. We are sorry to hear of your experience and will direct this to the proper departments.

4/10 很差

michelle

不满意：住宿条件和设施，清洁度
This resort has gone downhill. It must be under new management. No air conditioning and a 30-45 minute wait for the elevators.
2023 年 7 月入住 3 晚
Reservations 于 2023年08月1日 的回复
We are sorry to hear you are not enjoying your vacation here at Shores of Panama. We do hope you will give us another try during a slower season so you can enjoy the property more.

6/10 一般

Joselynn

与配偶出行
不满意：住宿条件和设施，清洁度
The views are amazing. The people are really friendly & laid back. Access to the beach is great. Everyone was complaining about the slow elevators & lack of parking. If you do not drive a small compact car it is really difficult to park. Overall we had a great time & met a lot of people. This condo building is very large with a lot of rooms. If you have children I would recommend staying on a lower level where you can utilize the stair’s.
2023 年 7 月入住 6 晚
Reservations 于 2023年07月26日 的回复
Thank you for your review. We are happy to hear you enjoyed your time here. We do hope to see you and your family again.

2/10 糟糕

Terri

2023 年 7 月入住 6 晚
Reservations 于 2023年08月14日 的回复
Thank you for your review, we would love to know what issues you experienced during your stay so we can address them with the correct departments. Thank you

2/10 糟糕

Tyler

与家人出行
不满意：客房舒适度，清洁度
MOM WAS URINATED ON, NOTHING WAS DONE! STAY AWAY!
We got to our “resort” and the parking garage already proved to be a pain, which ehh whatever it’s parking…. Well… we get to the room and it’s FILTHY. The floors didn’t appear to be swept, dirt and filth build up on baseboard, cabinets had gunk all over them probably hadn’t been wiped down in weeks, dust and dirt piled high on fan blades, dirty underwear under one of the bathroom sinks, my sister sat on gum on one of the couches, we couldn’t use any kitchen utensils because they were disgusting and the drawers they were in were just as bad. Then the worst, the people above us, maybe 18-21 year old males peed on my mom off the balcony…. And security did NOTHING. They were still there the next night, and keep my sister and nieces up until 6 the NEXT morning. They don’t care about you, no type of refund offered, you can get peed on and say it’s not their problem and continue to let those people stay there. The pool was cloudy the whole time, and people were complaining about the smell of urine around the bushes that our balcony was above. The washing machine smelt AWFUL so we didn’t even get to wash our clothes or towels. One of the doors was off the hinges, and a remote was missing. Can’t wait for them to try to charge me for all of that. STAY FAR AWAY FROM THIS PLACE!
2023 年 7 月入住 5 晚
Reservations 于 2023年07月19日 的回复
Good evening, I am very sorry to hear of the issues that happened during your stay. I spoke with you both nights and made you aware that the room above you was not associated to my company or managed by us. We did report to security both nights when the call came in. These room issues were not reported during your stay, so we were not aware. All issues should be reported with in the first 4 hours of check in. We have passed these on to the appropriate departments to look into.

4/10 很差

Harriett

与家人出行
不满意：住宿条件和设施
Dryer did not work. Maintenance was unable to fix. 3 days with 10 people going to beach with no where to dry clothes. 6 elevators, 1 day 2 not working, on 20th floor, 10th floor parking assigned, had to wait sometimes for an hour for elevator. Parking deck was terrible getting in and out.
2023 年 7 月入住 3 晚
Reservations 于 2023年07月18日 的回复
I am sorry to hear that. The dryer needed a new part it’s in order. We are sorry for the inconvenience this caused during your vacation.

4/10 很差

Alexander

2023 年 7 月入住 4 晚
Reservations 于 2023年08月1日 的回复
We are sorry to hear you are not enjoying your vacation here at Shores of Panama. We do hope you will give us another try during a slower season so you can enjoy the property more.

6/10 一般

LouAnn

与家人出行
不满意：服务设施，清洁度
Elevators were a nightmare and rarely worked. Pool staff uneducated on rules and sought out things to reprimand you for. Saw roaches in our condo, no wash cloths provided.
2023 年 7 月入住 5 晚
Reservations 于 2023年07月11日 的回复
We are sorry to hear of these issues and have passed them on to the appropriate departments. We do hope to see you and your family again int he future.

4/10 很差

Andres

不满意：住宿条件和设施，服务设施
I did like the fact that is a front beach, and stores nearby, I didn't like the fact to have to drive up to the 12 floors to get to my condo, and I dislike that the property I was assigned maintenance was so poor. that brown old carper was disgusting. and many other unattended parts of the property. I dislike to talk bad things about something but I just want other people to go through what I when through
2023 年 7 月入住 2 晚
Reservations 于 2023年07月18日 的回复
We are sorry to hear you did not enjoy your stay. We will pass on your concerns to the Appropriate departments.

2/10 糟糕

Reynaldo

与家人出行
不满意：客房舒适度，清洁度
Bad condition
The property is dirty , bad condition , the refrigerator is not working the kitchen is dirty
2023 年 7 月入住 2 晚
Reservations 于 2023年07月6日 的回复
We are sorry to hear you did not enjoy your stay. We will look into the issues you are reporting.

6/10 一般

Roger

2023 年 6 月入住 3 晚
Reservations 于 2023年07月25日 的回复
Thank you for your review. If you would like to discuss further you may email the property directly.

2/10 糟糕

Regena

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
WAS CHARGED FOR DAMAGES THAT A PROBLEM HAD ALLREADY BEEN HAPPENING. CANNOT GET AHOLD OF NO ONE TO STATE WHAT HAPPEN
2023 年 6 月入住 5 晚
Reservations 于 2023年07月3日 的回复
Ma'am there was no damages to the door at your check in the manager whom you spoke with many many times during your stay inspected the room before you checked in that Friday. She found no damages and door was in working order. If the door was truly broken from check in and unsecured don't you feel that you would have called the emergency line immediately when you arrived to the room to report the door was broken into and not secured? Not 2 days later. You were also offered a different room and refused. Your review is completely unfair as you are upset you all kicked the door in and had to pay for it.

10/10 超赞

Ladonna

2023 年 6 月入住 6 晚
Reservations 于 2023年07月21日 的回复
Thank you for your awesome review. We hope to see you again in the future.

4/10 很差

Roger

不满意：住宿条件和设施，清洁度
We couldn’t park on the 7th floor as we were supposed to because it was roped off. We had to park on the 12th floor. The elevators were extremely slow if you could even get on. There was no AC vent in one of the bedrooms. There was no lent catcher in the dryer. The refrigerator was not cooling when we first got there and I had to call to find out how to make it cool. I tried calling the front desk everyday we were there and got no answer! I will never stay there again!
Reservations 于 2023年07月3日 的回复
We are sorry to hear you did not have an enjoyable stay with us. We do hope that you will give the resort another chance when the time of the year isn't too busy.

2/10 糟糕

Leesa

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
The room was terrible, not clean, food left in the oven, sticky counters, roaches crawling around day and night. Elevators stayed broken, the resort refused to move us to another room or clean it, and Expedia refused to get any of our money back. We left 2 days early because it was so nasty.
2023 年 6 月入住 5 晚
Reservations 于 2023年07月3日 的回复
We are sorry to hear you did not have an enjoyable stay with us. We do hope that you will give the resort another chance when the time of the year isn't too busy.

4/10 很差

Sonia

2023 年 6 月入住 2 晚
Reservations 于 2023年06月29日 的回复
We are sorry to hear you had a bad experience. Please let us know what issues you would like addressed. Thank you

2/10 糟糕

David

不满意：住宿条件和设施，清洁度
Our Condo was a disgusting mess. Sand in the beds. Mold and fungus all over the shower curtain. Nasty floors. Trash piled up outside the elevators. The fridge in our unit wasnt cold and you can’t adjust it. The light bulb in the fridge just hangs down from its wires. Furniture was falling apart and filthy. Toilets were nasty inside and out. Gross, slimy fungus on the balcony deck. This could be a good resort, but our unit was awful, half-hour waits on elevators and the parking situation for this unit is awful because it’s on the 11th deck. I recommend skipping this resort because the rules aren’t enforced and it’s just another rowdy mess, but if you must, only book when you can choose and review a specific unit. And pray you don’t get the unit I had, which I’m not allowed to mention. Nasty, Nasty, Nasty.
2023 年 6 月入住 5 晚
Reservations 于 2023年06月25日 的回复
We are sorry to hear that you did not have an enjoyable stay. We will pass on your comments for the mngt team to look into. Thank you

4/10 很差

Aaron

不满意：清洁度、服务设施、住宿条件和设施
2023 年 6 月入住 5 晚
Reservations 于 2023年06月26日 的回复
We are sorry you didn't enjoy your stay. We do hope you give us the opportunity again to stay with us in the future and to make your experience better.

8/10 还可以

Genevieve

2023 年 6 月入住 3 晚
Reservations 于 2023年06月22日 的回复
Thank you for staying with us during your vacation. We hope to see you again.

6/10 一般

Michelle

与家人出行
Prop
It could have been better but the lobby only deals with parking to tell them about blowed light bulbs broken sofa bed it took 24 hours after check on to have any issues delt with
2023 年 6 月入住 6 晚
Reservations 于 2023年06月12日 的回复
We are sorry to hear that and will look into your issues. We do hope to see you again in the future.

8/10 还可以

Eluminosa

与家人及幼儿出行
满意：服务设施，清洁度
Shores of Panama was good but we did had problems at check in the staff are not very friendly you ask them a question an they just look at you like if they don’t understand what your saying and by staff I mean all the workers trying to direct you inside because the lady at the lobby desk was very nice an friendly also the elevator is a joke to many people trying to get up at ones takes a while but you always have those stairs other than that everything was great.
2023 年 5 月入住 3 晚
Reservations 于 2023年06月2日 的回复
I am sorry to hear that. We will address with the correct departments.

6/10 一般

Sydney

与家人出行, 与配偶出行
不满意：服务设施
The elevators took forever and our unit was dirty and coming apart at the seams.
2023 年 5 月入住 3 晚
Reservations 于 2023年05月31日 的回复
I am sorry to hear that. We will address with the correct departments.

2/10 糟糕

Kayla

2023 年 5 月入住 1 晚
Reservations 于 2023年05月31日 的回复
Thank you for your review, please send us any issues you would like to discuss.

2/10 糟糕

Allen

与家人及幼儿出行
THE STAFF WAS HORRIBLE, HAD EXTRA FEES ADDED SUCH AS PARKING WOULD NOT GIVE OUT ANOTHER PARKING PASS FOR ONE MORE VEHICLE, COULD NOT UNDERSTAND STAFF, MALES WERE TRYING TO MAKE SEXUAL ADVANCES TO SPOUSE OR GIRLFRIEND, ELEVATOR WAS ALWAYS PACKED HAD TO WAIT 45 MINUTES OR LONGER I WILL NOT EVER STAY THERE AGAIN OR RECOMMEND FRIENDS TO STAY
2023 年 5 月入住 2 晚
Reservations 于 2023年05月23日 的回复
Good Afternoon, we are sorry to hear you did not enjoy your stay. All rooms come with parking passes and wristbands. Those are not extra fees. If you paid extra for a parking pass then it was because you need more spots than your unit comes with.

2/10 糟糕

GiMdz'

与家人及幼儿出行
不满意：服务设施，清洁度
H
2023 年 5 月入住 4 晚
Reservations 于 2023年05月15日 的回复
We are sorry you did not enjoy your stay. Please let us know your issues so we can work on them int he future. Thank you and have a great day!

10/10 超赞

Massiel

2023 年 4 月入住 3 晚
Reservations 于 2023年05月23日 的回复
Thank you for your wonderful review. We hope to see you again int eh future.