I would definitely stay again at Grun as the hotel and amenities are great, but there are some lessons to be learned in customer service.
I booked an in-room massage, the masseuse was 30 minutes late and no one notified me of the delay. This was very frustrating as I had plans later, and with it being my last day in Uluwatu I felt like I was wasting away time. It would have been ideal if the front desk notified me of the delay, considering as they were transporting the masueus around the resort and would have been aware of the delay. Nothing was offered by the hotel by way of apology.
Secondly, we were given a voucher for 2 free drinks at La Cima and were not allowed to claim this upon checking out. The coupon did not state that there were any terms preventing us from doing this. In my experience, you should always part ways with your guests on a positive note and not granting this was very disappointing and left a very bad impression for the rest of my onward journey.
Breakfast was good but the one meal I had at La cima was the worst nasi campur I ate in Bali. However, I think Grun have nailed it with the overall experience. I really enjoyed the complimentary yoga and shuttle into Uluwatu. It’s a shame that there were a couple of things have put a dampener on my overall stay.
Maya
2024 年 5 月入住 2 晚
10/10 超赞
Tommy Bengt
与配偶出行
2024年03月29日
满意:清洁度、服务设施、住宿条件和设施
Vi stannade i 27 nätter och njöt av lugnet och servicen under hela vistelsen. Vi gjorde dagsutflykter till badstränder och olika sevärdheter, använde oss av appen GRAB och beställde bil som var väldigt billigt och tillförlitligt.
Frukosten på GRUN var 5 stjärnor. Härlig infinity pool och fantastisk solnedgång.
Återkommer gärna.
Tommy Bengt
2024 年 2 月入住 27 晚
10/10 超赞
Louis
2024年02月28日
满意:清洁度、服务设施、住宿条件和设施
Really nice property, really friendly staff who will help with anything
Rooms are great
There was construction going on but they were very accommodating with moving rooms
Louis
2024 年 2 月入住 2 晚
10/10 超赞
Vasiliki
2024年01月29日
满意:客房舒适度,清洁度
Excellent place in Uluwatu
Our stay in Grun Uluwatu was excellent! from the airport pick-up, the kind personnel, food and breakfast, all as expected an dbetter!
Vasiliki
2024 年 1 月入住 2 晚
10/10 超赞
Andres
2024年01月19日
满意:客房舒适度,清洁度
Perfect resort for couples or family’s
This resort is on the top of Uluwatu, stunning views from the restaurant and pool. The rooms are in a jungle setting. Rooms are natural wood interior. Perfect setting.
Andres
2024 年 1 月入住 2 晚
10/10 超赞
Daniel
2024年01月3日
满意:客房舒适度,清洁度
Perfect stay in Uluwatu
The resort is truly exceptional, boasting a stunning swimming pool area complemented by top-notch service. Nestled amidst a lush jungle, our stay in the three distinct houses was a remarkable experience. The convenience of hailing a Grab was a notable plus. Currently, the absence of a spa and gym is felt, but once these facilities are available, I'm confident the resort will offer an even more enriched experience. The à la carte breakfast was delightful, offering an extensive range of options from wholesome smoothie bowls to classic eggs benedicts and fluffy pancakes
Daniel
2023 年 12 月入住 4 晚
10/10 超赞
Robert
2023年12月12日
满意:清洁度、服务设施、住宿条件和设施
Robert
10/10 超赞
mickael
2023年10月22日
满意:客房舒适度,清洁度
Incroyablement mémorable
Merveilleux séjour dans cet établissement tout simplement magnifique. L’ensemble du personnel est d’une gentillesse naturelle et sincère. La chambre juste incroyablement sublime. La piscine à couper le souffle de par son architecture et sa vue incroyable. Côté restaurant du petit déjeuné au repas en passant par les cocktails zéro déception une maîtrise certaine dans tout les domaines ! Merci à tous pour ce séjour magnifique dans votre établissement
mickael
2023 年 10 月入住 3 晚
8/10 还可以
Karoline
与配偶出行
2023年09月24日
满意:清洁度、服务设施、住宿条件和设施
We stayed for two nights in one of the tree house studios and enjoyed our stay. If you want to stay at the resort for a day, the pool area is stunning. To get to the surrounding sight seeing spots is quite easy too. Staff is super friendly and helpful. Dining options in the villages close by are endless and very international.