Check in was horrible. Check in was at 4, no rooms were ready and no explanation. We were told to go sit by the pool after a long travel day. It took over 2 hours to get a room.
On sunday the electricity went ou5 abd again no explanation or anytype of compensation.
Dante
2024 年 6 月入住 4 晚
2/10 糟糕
DERRICK
团体旅客
2024年06月17日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like anything about this property. We had to wait 2 1/2 hours for our room to be ready.
From desk people very unprofessional. Cash only is acceptable to pay at the bar, pool area and vendors machine. Power went off for 3 hours. We were outside of the hotel on dark waiting on power to be returned. No hot water on my room to take a shower . I won't recommend this hotel to amypne
DERRICK
2024 年 6 月入住 4 晚
2/10 糟糕
Kevin
团体旅客
2024年06月17日
不满意:清洁度、服务设施、住宿条件和设施
Unfortunately, after having to wait more than 2 hours for my room, I had to deal with ants and other insects once I entered it. The property is in desperate need of repair and renovation. The sink in my room was made for a toddler so any use resulted in a puddle. One window wouldn’t close completely which meant dealing with the frigid nights. Lastly, there was a power outage on the last night of my trip that lasted a few hours. All of this made for a very disappointing experience.
Kevin
2024 年 6 月入住 4 晚
8/10 还可以
bernard
与家人出行
2024年06月14日
不满意:住宿条件和设施,服务设施
needs updating. old tired rooms. uncomfortable seating in rooms. no shuttle available
bernard
2024 年 6 月入住 2 晚
6/10 一般
James
2024年06月14日
James
2024 年 6 月入住 2 晚
4/10 很差
Tania
与配偶出行, 团体旅客
2024年06月13日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I want to start by saying as soon as I checked in it was horrible. The lady at front desk by the name of JANE was extremely unprofessional rude and racist. We arrived at 4:15 check in time is 4:00 she rudely said your room isn’t ready you can figure out what you’re going to do until we call you, they called me about an hour later. I asked about how long she said she doesn’t know. There was a young man there working with her she refused to let him speak to us. She wanted it to be known she’s in charge. She was HORRIBLE if this JANE continues to work at this place they will lose the little business they already have. The rooms look NOTHING like in the pictures, very old rooms. However I did enjoy my ocean view. This place is run down dirty old smelly. If you ask the staff a question no one knew anything. The kitchen/bar is closed at all times. A male worker followed my friend on his bike to the room thinking she was alone until he saw me open the door he left his bike there and ran off. A friend of mine staying on the second level found foot prints on her balcony that weren’t there the first night. Seem like someone was snooping around checking to see if windows or doors were open. Did not feel safe here at ALL! They have no cameras nor security. I would not recommend this place to anyone. They really need to update the whole place including the staff and add security or at least cameras.
Tania
2024 年 6 月入住 3 晚
6/10 一般
Shlomo
2024年06月12日
不满意:员工和服务,清洁度
The room that was given to us was not ready.
The room wasn’t clean
At Dinner the waitress as nice she was she wasn’t professional at all
The staff was very cooperative but besides few they were not professional
Shlomo
2024 年 6 月入住 2 晚
10/10 超赞
Amanda
与家人及幼儿出行
2024年06月12日
满意:清洁度、员工和服务、住宿条件和设施
We had a nice stay. We do wish the pool bar and inside bar were open later. I asked for a cup of water at the pool bar after purchasing two drinks and the bartender said they charge for water. I feel as though there should be a self service water station at the bar and tap water should be included with the resort fee.