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Reviews of The Last Hotel

4.5 out of 5
The Last Hotel
1501 Washington Ave, St. Louis, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 594 out of 1018 reviews" "
Rating 8 - Good. 178 out of 1018 reviews" "
Rating 6 - Okay. 100 out of 1018 reviews" "
Rating 4 - Poor. 65 out of 1018 reviews" "
Rating 2 - Terrible. 81 out of 1018 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Derick

Expedia listing says pool hours are until 11. We were told after check in that the hotel has new owners and pool is closed at 7. Hotel bar AND pool bar both closed. Air conditioning would not cool room off. Very cute hotel and room, but would not recommend if you are going for pool or bars.
Stayed 1 night in May 2024

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start. First the restaurant and bars are closed due to changing owners. Came in one night and the elevator and lobby smelled like weed. The first night there was gunfire twice (there is a club around the corner). Police and sirens everywhere. Was terrified to go out after dark. Could hear people arguing outside at 4am. They don’t clean the rooms daily nor tell you that they don’t. No pool towels. Had a beverage cooler that was empty with no water and didn’t want to go out at night (we had kids). Would NEVER go here again.
Stayed 2 nights in May 2024
Response from Dede on 28 May 2024
sorry we didn't not meet the standards. and thank you for feed back

6/10 Okay

Dan

Travelled with family
Disliked: Amenities
We got upgraded to a better and bigger room after complaining about lack of amenities so we appreciated that. We asked for clean towels, never rec'd so had to go to front desk next morning.
Stayed 3 nights in May 2024
Response from Dede on 28 May 2024
Sorry for your experience with us. thank you for your feed back

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Out of the properties control but I would never stay here again. The surrounding area was extremely dangerous. Was awok en by multiple gun shots at 3:30am and witnessed someone being killed - confirmed via multiple news outlets. I should have done more research on the area. The staff was very friendly and accommodating during the check in. The room itself was nice but bedding was not the cleanest.
Stayed 1 night in May 2024
Response from Dede on 28 May 2024
thank you for your feed back

4/10 Poor

Leslie, Tulsa

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked three months ago, hotel open, on arrival, they were basically closed, no amenities, rooms with missing curtains, light fixtures, security just hanging around waiting, complete mess, absolutely disgusting, they need to be pulled from all websites. bank had taken over, never notified of the changes, appauled
Stayed 2 nights in May 2024

2/10 Terrible

Ryan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff didn’t have my reserved room ready even 2 hours after normal check in hours & they didn’t seem to care. The lady was very unprofessional & was picking at her belly button while talking to us. Staff was unprofessional & rude.
Stayed 2 nights in Mar 2024

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fun hotel, lovely rooftop, convenient location
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Most of the amenities were closed.The rooftop bar and the lobby bar were closed. The pool closed early at 7pm, so I didn’t get to enjoy the nice night time view. The restaurant in the lobby was also closed. I stayed two nights there.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel where I had a wonderful stay in 2019. The hotel is still the same lovely building, and the staff are warm and accommodating and helpful. The disappointment was that the hotel was undergoing a change in ownership when we were there and there had been a kitchen fire so both the memorable bar service and excellent food were missing. I enjoyed the stay anyway but was disappointed about these matters.
Stayed 2 nights in May 2024
Response from Domz (Night Audit) on 20 May 2024
I truly understand where you are coming from. This is actually our transition week since the owner sold the hotel few days ago. The new management are doing their best to hire people asap. But hopefully we will be fully operational this coming week.

10/10 Excellent

Rhiannon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 20 May 2024
Thank you for staying with us

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 20 May 2024
Thank you for staying with us.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 20 May 2024
Thank you for staying with us.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was A ! Rooms were clean and welcoming. We were only there one night for a concert so we didn’t use any of the other facilities except our room and valet parking. One of the reasons we picked this hotel was for its proximity to the Enterprise center. It was very close however it didn’t feel safe enough to walk.
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 13 May 2024
thank you for staying with us. We appreciate your feedback

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Although not everything was open yet, it was still an amazing hotel!
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 20 May 2024
Thank you for staying with us. Hopefully we will be fully operational next week.

10/10 Excellent

Deboer

Stayed 7 nights in Apr 2024

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and it was just as good as the first time. It was clean and was a cute hotel.
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 13 May 2024
thank you for staying with us. We appreciate your feedback!

6/10 Okay

Gena

Travelled with family
Beautiful restored hotel. Next to museum but also next to a nightclub that is very loud until early morning hours.
Stayed 1 night in Mar 2024
Response from Domz (Night Audit) on 13 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Shawn

Stayed 2 nights in May 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful hotel, clean and fresh
Stayed 1 night in May 2024
Response from Domz (Night Audit) on 13 May 2024
Thank you for staying with us. We appreciate your feedback

2/10 Terrible

Kim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This is a beautiful property however it was misrepresented on Expedia as having a restaurant and pool area bar. The restaurant has been closed for some time and the rooftop bar is closed as well. The worst part of this stay was a homeless woman right across the street from the property who wailed, screamed, cried ALL NIGHT LONG for four nights. When we asked to be moved the only rooms with 2 beds were facing the street and they would not let us out of our reservation as we tried to change our Hotel after the first. VERY POOR SERVICE from EXPEDIA who I give a F- for not resolving.
Stayed 4 nights in Apr 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: great shower! Loved the pool! Clean hotel! Great security to hotel. Cons: noisy night club out my window that played music till 3 am. Parking is $30
Stayed 2 nights in Apr 2024
Response from Domz (Night Audit) on 4 May 2024
Thank you for staying with us.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel to stay at, only down side is the tv didn’t work and we could hear some screaming all night
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 4 May 2024
Thank you for staying with us.

10/10 Excellent

Anjanett

Liked: Cleanliness, staff & service, property conditions & facilities
Good Service
Stayed 1 night in Apr 2024
Response from Dede on 25 Apr 2024
thank you hopes to see you again soon

6/10 Okay

Jacob

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms are very unique and the hotel itself is classier feeling, however, the rooms could use a deep clean as they are quite dirty. The television didn’t work for the entire length of our stay, which wasn’t that big of a deal but a nuisance nonetheless. What I didn’t like the most is paying $40 per day for parking and the hotel didn’t validate my parking ticket. I believe it should be disclosed there is no on site parking prior to booking. It will definitely sway my decision to return In the future.
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 21 Apr 2024
thank you for staying with us.

10/10 Excellent

Sheena, saint louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to spot
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 21 Apr 2024
thank you for staying with us.

2/10 Terrible

christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY SOMEWHERE ELSE. The bad reviews you read are true. I think they leave fake good reviews too. Bed sheets had hair and dirt on them. Looks like they hadnt been changed, just remade to look like they had been. Bathroom smelled nasty. When we asked for replacement sheets it took an hour and two calls. A young brough them to the room, threw them on the bed and said “have a nice night”. We had to make the bed ourselves and slept with no duvet and one pillow each. They Refused Expedias attempt to get us a refund and then ignored my calls. The GM wouldn’t return my calls so Im leaving the review I told them I would leave if they ignored my calls
Response from Guest Services on 21 Apr 2024
This review is far from accurate, this is a very unstable person that had to be escorted out by security when he did not get his way. It is not possible to post a review unless you stayed at the property, via the 3rd party booking agent. So this a person who paid less than 140 a night on a Saturday night, in sold out St Louis, is complaining that the room they reserved with a third party was not up to their standards. Like he even says just look at our other reviews, they tell a much different story and what a true experience is like at The Last Hotel is like, the finest boutique hotel in St Louis. I hope this person gets the Mental Help they need.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my junior suite! The huge windows, high unfinished ceilings and tasteful decorations won me over. Very noisy at night, but that’s due to sirens and loud vehicles not the hotel’s fault. They supply ear plugs for this reason. Would absolutely stay here again. Rooftop pool, bar and fantastic views just adds to the loveliness of this hotel.
Stayed 4 nights in Apr 2024
Response from Domz (Night Audit) on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback

2/10 Terrible

Kylee

Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are super helpful
Stayed 2 nights in Apr 2024
Response from Domz (Night Audit) on 4 May 2024
Thank you for staying with us.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you very much for the great review. Travel Safe

10/10 Excellent

Madison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the aesthetic of the hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for the truly kind words, it's an incredibly special building. Travel Safe.

4/10 Poor

Shannon

Travelled with partner
Disliked: Property conditions & facilities
The ceilings were absolutely disgusting and I think were meant to be rustic? But it looked like gunshots
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
This Building is Historic. It's the former Headquarters of the International Shoe Company. The Federal Government as part of their restoration program would not allow us to touch the ceilings. We do our best to vacuum as much as possible and its non-toxic. I am really sorry something like that ruined your stay. Its a very special Building.

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children
A little sketchy in the area at night but property was secure and felt comfortable inside the hotel. City museum was right around the corner and would love to come back with nicer weather and use the rooftop pool
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Yes, I'm sorry St. Louis has so much work to do. We have 24/7 security, and the building is super safe. Travel Safely.

8/10 Good

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a good area to see a ball game at Wrigley field. But make sure you come in early to check in because there isn't a person working the front desk all the time. They bring you plenty of waters and cokes. The front door locks automatically which is good to keep drunk people out after the games, because there is a lot of sports bars in this area. The bad thing about the door locking is what I mentioned about checking in. I did see a lock box outside so you could probably call the lady during regular hours and have her put your key out there.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for the kind review and feedback we will work on it.

8/10 Good

Cody

Staff and valet were very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you, we will work harder to get 5 stars on your next visit.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Last Hotel. The kids especially loved the rooftop pool- heated enough for them to still swim in the 45 degree morning weather! The service was top notch.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thanks so much for the Great review. Please come and stay with us again soon. Travel Safe.

6/10 Okay

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property would seem to tout itself as a high-end hotel. I would certainly not classify it as such. One of the noticeable attractions would be the rooftop swimming pool. I might understand if the pool itself were not available after a certain time, but closing the whole thing down and making it unavailable after 8 PM, when it's not even fully dark seems excessive. Several of the walls had items that had been removed but not patched. Overall, I was disappointed in the hotel and would not recommend it.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
There is no Lifeguard on duty. What if you hit your head and drown? We are being extremely responsible. The weather has not called for the Pool to Nighttime hours when it's cold. Even though we heat the Pool.

8/10 Good

Thomas J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit. It was such a fun experience and i love boutique hotels. This one is exceptional. My only criticism was the restaurant was closed due to a fire! But the staff was lovely and the hotel is fascinating!
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 8 Apr 2024
Thank you for staying with us and we appreciate your feedback!.

10/10 Excellent

Mallory

Loved it
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 8 Apr 2024
Thank you for staying with us and we appreciate your feedback!.

10/10 Excellent

Jamon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this hotel. Check in was a breeze. Easy walk to the dome for a football game. Only minor hiccup, no remote for the TV, this was remedied w in 5 minutes of a call to the front desk. The only other thing I'd suggest is, cream/sugar packets for the coffee station. They also had several cool books about local history in the room. I spend a lot of time in hotels. Solid 9 out of 10. Good work folks.
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 8 Apr 2024
Thank you for staying with us and we appreciate your feedback!.

6/10 Okay

Raven

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in experience was horrible waited 45 min for a room to be clean the had just started cleaning at 3pm we arrived on time room wasn't ready front desk did her best wuth what she had but in my opinion it's extremely unprofessional not to have a room available at check-in and have a guest wait 45 min and offer no accommodations.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
You don't have to Check out; you can just leave. I am sorry you had a wait, this is the first time I am hearing that Guests waited for rooms.

2/10 Terrible

Daniel

Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 4 May 2024
Thank you for staying with us.

10/10 Excellent

Tasha, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 7 Apr 2024
Thank you for staying with us

10/10 Excellent

Justin

Stayed 1 night in Apr 2024
Response from Domz (Night Audit) on 4 May 2024
Thank you for staying with us.

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable stay.
Stayed 14 nights in Mar 2024
Response from Domz (Night Audit) on 6 Apr 2024
Thank you for staying with us.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Domz (Night Audit) on 6 Apr 2024
Thank you for staying with us.

2/10 Terrible

Marsha

Disliked: Cleanliness
The staff for the most part was good. The day of check our the front desk clerk was also the person who had to retrieve my car. I don't think I even saw another guest the whole time I was there. Maybe it's because they require a $200 deposit/ incidentals that I didn't find out about until check in. Highly disappointed
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Apr 2024
It is just a hold on your card, not a charge; it falls off when you check out. An incidental hold is common in nice hotels. It ensures no one is smoking, having a party, or ruining the room and stay for others.