We booked 2 x deluxe king rooms, on arrival the hotel informed us that they don't have deluxe king rooms. They did 'upgrade' us 'free of charge' to the room we had already paid for (so quite where the F.O.C part came in to play is a little baffling) We booked into the restaurant for our evening meal, we each had a stater, one of which was the ham with rye bread, it came with no bread and no attempt to correct this was made, we each ordered a mixed grill, when it arrived it was basically meat and chips, no salad, tomato or mushrooms, the restaurant staff said they would let the kitchen know, we where still left with half a meal. The reception staff said they would ensure we had a little extra at the table the following evening, nothing was forth coming. The robes in our room where very small, child size, so again another trip to reception. All seats around the pool where reserved with towels on them. What could have been a lovely relaxing stay turned into two days of irritatingly / irksome service. The reception staff where very polite and helpful. On check out they applied a £10 discount.