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Reviews of Hotel Ariel Silva

2 out of 5
Hotel Ariel Silva
Cannaregio 1391/A, Venice, VE

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 218 reviews" "
Rating 8 - Good. 78 out of 218 reviews" "
Rating 6 - Okay. 52 out of 218 reviews" "
Rating 4 - Poor. 28 out of 218 reviews" "
Rating 2 - Terrible. 18 out of 218 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mengchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gabriele on 11 Dec 2023
Dear sirthank you the the beatiful rewiew and see you next timeKind RegardsGabriele

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Really enjoyable stay. The photos are exactly what I experienced. The staff was kind and very accommodating. I would highly recommend this quaint place.
Stayed 1 night in Oct 2023
Response from Gabriele on 28 Oct 2023
Dear CustomerWe thank you for your review and hope to have you again as our guest.

10/10 Excellent

Cassandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of the property since there were two coffee shops right outside it’s alley
Stayed 3 nights in Sep 2023
Response from Gabriele on 28 Oct 2023
Dear CustomerWe thank you for your review and hope to have you again as our guest.

4/10 Poor

Sunoj

Disliked: Cleanliness, staff & service, property conditions & facilities
Closer to station Too cramped for families. For a couple it is Ok
Stayed 2 nights in Aug 2023

4/10 Poor

Billy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

lenie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
not very convenient if you have luggage to carry.distance from the nearest parking area is too far.
Stayed 1 night in Jul 2023
Response from max on 19 Jul 2023
Esteemed guest, thanks for your notice, we want respectfully add that from the so called "parking area" (meant as for cars) you could have used the public navigational service ACTV (line 1) which could have brought you in less than 10 minutes to the stop "San Marcuola"; went off at that docking station the distance to our Hotel is to be measured with 150 meters with no bridges to be crossed. We think that 150 meters is a fair distance to be walked on foot in Venice area. Thanks for sharing your opinion with us!

6/10 Okay

Rodrigo

The staff would not even say hello (chao) or good morning (buongiorno) or nothing. Very cold , unfriendly specially when we arrived. Would not stay there again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice comfy hotel in good location
Great location, room was traditional with matching bedspread and curtains, really comfy bed, reception was small but they allowed us to drop our bags off until we could check in, the hotel is down a small alleyway so we passed it first time we looked for it, once you know where it is it’s easy to find. Plenty of places to eat round about and a euro spar in the street too for drinks
Stayed 2 nights in Jul 2023
Response from RECEPTION on 6 Jul 2023
Thank you for staying with us and that you are happy with the services received.We look forward to your future stay againBest regardsStaff

10/10 Excellent

Huck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Venice
Wonderful hotel, staff were amazing, rooms clean and location of hotel was so ideal. Close to everything and a short walk from the train station which we came on from Pisa. Everything was perfect.
Stayed 4 nights in Nov 2022
Response from Staff on 1 Dec 2022
We thank you for enjoying your stay. We hope to see you again in a future stayBest Regards from the Staff of Hotel Ariel Silva & Venice Apartments

10/10 Excellent

Bishoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic in this hotel.. whenever I ago back to Rome, it’ll be my favorite hotel
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

8/10 Good

ANDREA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable distance to main attraction
Stayed 1 night in Jun 2022
Response from Staff on 7 Aug 2022
We thank you for enjoying your stay. We hope to see you again in a future stay Best Regards from the Staff of Hotel Ariel Silva & Venice Apartments

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , good location
This was a great hotel for the price. The bed was comfortable, but the bathroom was shared with one other guest room which we were unaware of when we booked it. The wifi was spotty, but overall a good location and hotel. Check out my YouTube channel (sabrina Muñoz Rubenstein) for a more in Depth review
Stayed 2 nights in Oct 2021
Response from GABRIELE on 5 Oct 2021
Dear guest, thank you very much for the nice rewiew and see you next time. Kind Regards

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the train station is very helpful whilst dealing with luggage. Hotel staff was onsite for check in and any needs. Bed was comfortable and the bathroom was shared with only one other guest room so it was never a problem. I would definitely stay here again.
Stayed 2 nights in Sep 2021
Response from GABRIELE on 21 Sept 2021
Dear guest, thank you very much for the nice rewiew and see you next time. Kind Regards

6/10 Okay

jose

Liked: Staff & service
Disliked: Property conditions & facilities
Restroom
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from gabriele on 23 Feb 2020
We thank you for having stayed with us, in the hope of having you as our guest again, we extend our best regards. Ariel Silva hotel

10/10 Excellent

ALEKSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from cosimo on 4 Nov 2019
thank you very much for your feedback .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019
Response from cosimo on 31 Oct 2019
thank you very much for feedback.

10/10 Excellent

shahid

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from cosimo on 24 Sept 2019
thank you very much for feedback

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Cosimo on 12 Sept 2019
thank you very much for you feedback

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from cosimo on 6 Aug 2019
thank you very much for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Hotel ariel silva on 12 Jul 2019
thank you for your feedback

6/10 Okay

Verified traveller

Travelled with partner
We had a small apartment. It is nice, clean, and had enough space in the bedroom and kitchen. Bathroom is very small. There isn't room for your legs between the toilet and bidet. The shower is about 2' square, so you hit the water control with your elbow. On demand water heater doesn't keep the temperature constant. And we had problems with the wifi.
Stayed 3 nights in Jun 2019
Response from hotel ariel silva on 8 Jul 2019
thank you very much for your feedback

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Affordable Gem to Explore Venice
Incredible location less than a half mile to the train station! Located on a small alley that opens up into a main street near the Grand Canal. Room and bathroom were extremely small, but great value for the money. Staff was helpful and even lent me an umbrella one night when I went out in the rain. Stairs to 2nd floor are steep, so only those who have good ambulatory skills should make a reservation for those rooms. Bedspread was worn and somewhat stained, but sheets were clean and bed was comfortable. Wi-fi reception was good. They took my passport when I checked in and returned it later that evening, but no other place did that. A little unusual and made me a little on edge. Breakfast was an assortment of pastries and yogurt,granola, coffee, and juice. Coffee was not as warm as typically served in U.S., but that may be common there. Incredibly convenient place for getting around Venice and a fanatastic deal for the money.
Stayed 2 nights in May 2019
Response from Hotel ariel silva on 6 Jun 2019
Dear Mark, Thank you very much for your feedback,we hope to see you in future in venice.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Service needs improvement
Wanting a private bathroom I was offered to pay almost double for an upgrade which I agreed to, so I was looking forward to our "Junior Suite", The hotel reception is in one place, the rooms are via Home Out in various locations of the citIy. Instructions were vague and it was hard to find the reception area, making us trek all over the place with our luggage over many bridges.Google maps was of no help as there are two streets with the same name The receptionist tells me because of my upgrade there is no safe for my belongings ( had been promised a safe), Only after several angry conversations between him and the cleaning staff it was revealed the receptionist was mistaken. The room was spacious and everything worked although we had to figure things out by ourselves - the weather turned cold and we didnt know how to turn on the heat etc. The beds are just pull out from couches, linen didnt feel fresh, under the beds was filthy , and the housekeeping left much to be desired, There were no housekeeping services or fresh towels, toilet paper etc the 3 days I was there. Promised fruit did not arrive. and when I wanted to check out the reception office was locked, If they can improve these things, they would do their business a boost.
Stayed 3 nights in May 2019
Response from Hotel Ariel silva on 27 May 2019
Dear "Anonymous" with regret we read this review, we are very disappointed that at least we could know with the name or surname of the customer what and when it happened if it happened but in this case we can not say anything about it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good, good location good staff.thx😁😁😁😁
Stayed 2 nights in May 2019
Response from Hotel Ariel Silva - Venice apartments on 7 May 2019
Thank you very much for your feedback , we hope to sse in future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The washroom, which we had to share, was so small it was very difficult to change or dry off without touching the toilet, the sink, and the wall.
Stayed 3 nights in Apr 2019
Response from Hotel Ariel Silva - Venice apartment on 26 Apr 2019
Thank you for your feedback, we are always ready to best for our dear customers.

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from cosimo on 3 May 2019
grazie del suo feedback

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from cosimo on 13 Jun 2019
grazie del suo feedback

8/10 Good

Ephraim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Very nice service. When. We had. A problem. We. Where immediately helped. Great. Service.
Stayed 1 night in Feb 2019
Response from cosimo on 17 Mar 2019
Thank you very much for your feedback we hope to see in future in venice. Best regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A long walk from reception, loud at night, no breakfast including, tourist tax higher than in other hotels...
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2018
Response from hotel ariel silva - venice apartment on 12 Sept 2018
grazie

4/10 Poor

Jennifer

Not the worst, but it was bad
Let me start by saying, this is not the worst hotel I’ve ever stayed at. I spend about half the month at different hotels for work, so I probably notice more than most. This hotel I can only assume has different properties around Venice. I’ll start with the good, for the price this hotel is okay. Considering everything around is twice the price. It’s clean, the floors are swept (unlike the two previous hotels we stayed in Italy) the tiles are new. There’s a 3ft fridge in the room so that’s helpful, the beds are clean, the linens are fresh and new, they even come with fresh towels daily. We left without realizing they would come change the towels, ie we left iPads, laptops, cash and other valuable items, nothing was taken. The water pressure was amazing, the bathrooms remodeled (keep in mind this is Europe, showers are smaller) and air conditioning was strong. The bad, the room/apartment we were assigned was a quarter mile from the “lobby/ check in desk”. Not exaggerating. Which is not unheard of just annoying since other places meet you at the apartment and do the intake there. The beams in the ceiling I understand were placed to create a rustic design. However, they are very very old, they almost look unstable the worst part is. These small black bugs fall from the ceiling because they’re in these beams they fall randomly, we slept under the sheets so they wouldn’t fall on us while we slept. It was very uncomfortable and disgusting. For $300/night I expected better
Stayed 2 nights in Aug 2018
Response from hotel ariel silva - venice apartment on 12 Sept 2018
Dear Customer, Thank you for your review, thank you for spending your time, we are very sorry to read the final part of your review. To read his complaints only after going crazy annoys us, with about 35 rooms and apartments we always try to find the best solution for our beloved customers Yours sincerely.

10/10 Excellent

Lololi, Napa, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great location. A bit of a drag checking in at different location and dragging luggage across 4 bridges to get to room. Would highly recommend taking the boat shuttle. Only one stop but makes it so much easier. We are fit people and didn’t have much luggage. Still. It was a very hot day, uneven pavement and many people to maneuver around. Just take the boat if you have a day pass anyhow and make it easy on yourself :)
Stayed 2 nights in Jul 2018
Response from hotel ariel silva on 21 Jul 2018
Thank you for choosing our structure for your trip to Venice,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value.
A weekend away with the family. The hotel just fitted the bill. We needed a small clean hotel and a bed. We were out all day and late into the evening. It was just right for us. In a quiet but good spot. Staff very friendly. Some might say old - but we found it full of character. Good value for a weekend in Venice.
Stayed 3 nights in Nov 2017

6/10 Okay

Linda, Canada

Noisy and disappointing breakfast
The hotel room was not at all like the picture displayed on the website. It was extremely small. The bed was a double not queen-size. The included breakfast was disappointing. No fresh fruit, no cheese, no cold meats! The family who own and run the hotel hang out in the reception area most of the day and talk very loudly. This noise carries up the stairs which makes it difficult to rest or relax during the day.
Stayed 3 nights in Oct 2017

2/10 Terrible

deedee, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, don't stay here!
We stayed in the apartment location for this hotel. We were eaten alive by bugs and had marks all over our body and face that required medicine to stop itching. It was the beginning of our Italy Trip and we were very disappointed. Expedia did nothing and neither did the hotel to deal with our issue. Save yourself the hassle and avoid staying here.
Stayed 3 nights in Oct 2017

8/10 Good

Reymundo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location ,easy access to transportation, clean room.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2017

4/10 Poor

Josh, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not as advertised, completely different
Room was different (and worse) than shown on photo, we booked a double bed yet the room came with 2 singles. We asked if we could have a double bed (which we paid for) but got told we'd have to pay extra for the upgrade, or wait until tomorrow for the beds to be made into a double. Sadly wouldn't recommend
Stayed 2 nights in Jul 2017

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
As a late replacement it was ok
This was a last minute booking as the other apartment we booked let us down. It was convenient and it served a purpose. Wouldn't be my first choice and it does need some work to it.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Place was fine, but it's a shared bathroom
Booked a room and when we got there it was a shared bathroom. Nowhere on our reservation did it list the bathroom was shared, so best to check with the hotel before you get there...
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible old hotel in an alley.
Old smelly hotel in an alley. 10mins walk from the train station. Room was in terrible condition. Tried to change another room but was told by the front desk there aren't any room available. So we booked another hotel and checked out immediately and suddenly they said there are rooms available. Horrible services, no integrity and disgusting room. Stay at your own risk. Stayed for less than 30mins and left due to the terrible condition of the room. If you do not want to ruin your holiday, book elsewhere. I'd recommend La Palazzina Veneziana which we book after checking out and it was heaven compared to this. On the side note, we brought up to Expedia and the hotel denies all allegations and said we have hygiene issues. How are there hygiene issues if the hotel was clean? I would attach photos if we didn't want to leave asap.
Stayed 2 nights in Jun 2017

8/10 Good

Kathleen, Dallas, TX

Liked: Cleanliness, room comfort
Great location!
Firstly: Please read to make sure that the information of this hotel clearly states that check in is in a different location. We arrived from Rome to the Santa Lucia Station and used google maps to direct us to the check in location. Please, PLEASE note that there are TWO Calle Della Masena. We had luggages that we dragged through cobblestone and carried up and down stairs to pass canals to find out that we were at the wrong location. I had bought and Italian sim card and attempted to call the hotel but the phone number listed on expedia is incorrect. So if you use google maps, choose the Calle Della Masena closer to the Santa Lucia station. Upon arriving to the right location, our check in was where our room was at. And our passports were held for the duration of our stay at the hotel (I guess as an insurance policy?). The room looked exactly as the picture portrayed and was spacious. I loved the antique feel of the furniture, it takes you back in time. A con to this hotel is the restroom which was located outside our room (but I guess that's common for European hotels). The restroom was clean and there was hot water but it seems like it was added on to the building as an afterthought. I am 5' and 90 pounds, very petite and felt that the restroom was tiny! We shared with an adjoining room but it was so clean and always free when I needed it. The best feature of this hotel is how central it is in Venice. Everything is within walking distance.
Our room; there is a small single bed to the side
Entry to 2 rooms and the bathroom past the breakfast area

6/10 Okay

Silmara, US

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very good location.
It is always a pleasure to visit Venice and everything it has to offer. The hotel is close to the vaporetto and you can walk to the train station. Venice is always full of life and beautiful.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Had a fantastic time here, great hotel.

4/10 Poor

Rivka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

MING-CHENG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria

Liked: Cleanliness, room comfort