沙田 5 星级酒店

“非常感谢员工的服務！”

“服務整體很滿意，客房服務也非常迅速。 地點位置還是滿推薦的。逛街、購物、餐廳都很方便。 房間安排住在七樓，房間樣式比較老舊感，房間內有機器設備的噪音問題，淋浴間因門關不緊，導致容易水漫到浴室裡導致積水。 ”

“接待職員每位都好有禮貌，有主動了解客人需要。不足之處是執房職員每日都一大早，來問可否執房間？其實如果客人連續住宿，可主動多問是否要求改變執房時間。不要打擾客人休息。”

“設施有點兒老舊，員工有禮熱誠。”

“We’ve been here many times, and among a lot of the 5-star hotels we’ve stayed in HK, this is one of my favourites. Grand hyatt HK is definitely one of the best in terms of value for money! Mr Scott Lui from the club lounge is super kind to guests and makes everyone feel welcome. ”

“Clean and tidy, very friendly and service-oriented. The price is reasonable and it is worth coming back again.”

“很喜歡非常大的床！美中不足是景觀近距離望著旁邊大廈以及毛巾有些污漬”

“The house keeping service is unprofessional in the sense of the lack of attending to details. I found an used can of drink in the refrigerator without replacement. It compromised the overall service quality and general hygiene.”

“Located in the heart of the city. Convenient for shopping spots and have a great harbour view”

“很棒”

“Professional staff and very efficient service, great location and roomy, special thanks to their checkout reception Ariel, super friendly and helpful. Had a great stay! ”

“交通方便，唯房間略嫌陳舊”

“Overall this is a tidy clean and very location hotel. Inside the city with a harbor view. Even in a crowded area but enough space to walk. Recommended.”

“good ”

“All staff are very nice and helpful and all services are very good. Will come again very soon.”

“Nice staff, nice stay , super comfy bed , spacious room Love the swimming pool Our kids love it too ”

“服務員非常友善，樂於主動幫忙。房間寬敞，餐廳食物質素高，下次一定會再來住宿”

“We had a late check-in arriving from Disneyland, the front desk receptionist, Ms. Bobo Ngai, very attentive personnel, she gave us a very warm welcome, providing all information we might need during our stay. It's almost a ritual, every time we visit HK, our last stay should be in the Hotel Icon, no others and it cannot be reverse either in our trip plan. On our firt day of arrival to HK, we chose other hotels which we also stayed with satisfaction, however, not to be disappointed or leaving……

“還不錯”

“沒有”