If I could take off the one star I would. I had the worst experience. I booked the Turret Suite while traveling with my 8 month old. I was sitting on the chair holding my baby when I barely touched the stick to close the curtain it fell on us, then the top of the ceiling got all over our heads and clothes as well as the top of the table. We were just resting a little as we had drove for hours and were going to Disneyland the same day. We had to catch the shuttle therefore I did go tell the manager but did not have time to do a full complaint, however as the day continued my 8 month old was red all over and I was so itchy. I don’t know what the ceiling contains but that powder that fell on us made us miserable the rest of that day until we were able to shower. One of the staff told us there’s fiberglass in it which would make the most sense.Worst customer service ever
Melody
2024 年 4 月入住 4 晚
2/10 糟糕
Melody
与家人及幼儿出行
2024年05月2日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
If I could take off the one star I would. I had the worst experience. I booked the Turret Suite while traveling with my 8 month old. I was sitting on the chair holding my baby when I barely touched the stick to close the curtain it fell on us, then the top of the ceiling got all over our heads and clothes as well as the top of the table. We were just resting a little as we had drove for hours and were going to Disneyland the same day. We had to catch the shuttle therefore I did go tell the manager but did not have time to do a full complaint, however as the day continued my 8 month old was red all over and I was so itchy. I don’t know what the ceiling contains but that powder that fell on us made us miserable the rest of that day until we were able to shower. One of the staff told us there’s fiberglass in it which would make the most sense. The manager Frank reached out to me and offered to cover one night parking after he did an investigation on the ceiling. LOL worst customer service ever. I will not be staying here anymore.
Melody
2024 年 4 月入住 2 晚
2/10 糟糕
Bany
2024年05月2日
The worst thing about the place is that on the website they do not inform that the Hotel is closed on Wednesdays and Thursdays. I found the key in the main door and I see that there is no type of restaurant service or any other type of food.
Bany
2024 年 3 月入住 1 晚
10/10 超赞
Anthony
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome transportation to Disney.
Anthony
2024 年 4 月入住 2 晚
10/10 超赞
Rigoberto
2024年04月30日
满意:清洁度、员工和服务、住宿条件和设施
Rigoberto
2024 年 3 月入住 1 晚
8/10 还可以
charles,Reno
与家人出行
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great for Disneyland
charles
2024 年 4 月入住 2 晚
8/10 还可以
Juanita
与家人出行
2024年04月29日
满意:清洁度、服务设施、住宿条件和设施
The location is great and I like that they provide a shuttle service.
Juanita
2024 年 4 月入住 2 晚
10/10 超赞
Cecilia
与家人出行
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only thing that’s is confusing is payment for parking. When you leave and they tell you not to pay at the gait for parking. Well they don’t give instructions prior to exiting. We ended up paying twice at check out and at the gait.
Hotel doesn’t do refunds.