The hotel is lovely and the rooftop pools are amazing with stunning views. The room itself and room service were disappointing. AC did not work and staff failed to fix it, bed not made properly by staff, no hand cream in the dispenser and attempted to charge for mini bar item not used.
Samuel
2024 年 6 月入住 2 晚
6/10 一般
Erica
2024年06月6日
满意:清洁度、员工和服务、住宿条件和设施
I was told there would be gluten-free food on the menu after i contacted the hotel and i ended up with hard boiled eggs and fruit.
Erica
2024 年 5 月入住 1 晚
6/10 一般
Darcie
与配偶出行
2024年06月1日
满意:清洁度、服务设施、住宿条件和设施
Lobby staff was wonderful. Housekeeping was terrible- room not vacuumed, Shower supplies and toilet paper not refilled. Dirty towels left in bathroom and bed very sloppily made. Very disappointing as everything else was great.
Darcie
2024 年 5 月入住 2 晚
10/10 超赞
vasilios
2024年05月31日
满意:服务设施
Well located
vasilios
2024 年 2 月入住 2 晚
10/10 超赞
Lopez
团体旅客
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were super friendly, the amenities were excellent
Lopez
2024 年 5 月入住 1 晚
6/10 一般
Sydney
与配偶出行
2024年05月31日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
The property describes rooms are Acropolis view. The Acropolis is only visible from the balcony, not the room creating a false promise.
We are on the first floor which gets a lot of traffic noise
The drain in the shower drains very slowly as a result one stands in a puddle
However the manager is very nice and has a great customer service attitude
Sydney
2024 年 5 月入住 1 晚
10/10 超赞
hannah,manteo
与家人出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
hannah
2024 年 5 月入住 2 晚
10/10 超赞
Navid
与配偶出行
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love hyatts and this has to be one of my favorite! Staff are amazing ! Only problem with this facility is the elevators that hopefully they will change ! Over all 10/10 will be back soon!