4/10 很差
Yim Ni Nicola
与家人出行, 与配偶出行
2024年05月6日
不满意：住宿条件和设施，员工和服务
I love staying at 5-stars hotel with goods location and transport. But my 1 night stay in bangkok at Grande Centre Point Hotel that makes me not satified.
Firstly, for I book 1 night 1 room with 3 peoples. Upon booked the hotel through Expedia as VIP access that my booking was given a special extra offer of free drink for 2 peoples. But I wonder if my booking is for 3 adults, why free drink just got 2 only ???
Then about the hotel room, the air conditoner has no "cold con" Room inside was very hot and even after repaired but still no any improvement. so we request to change room.
For I just only spend 1 night at bangkok, for waiting to repair and change room, it really wasted our time for sightseeing at bangkok.
Also, for speaking the receptionist, at first the receptionist lady whose attitude no good and she was really impolite when talking to us. Until later maybe her supervisor or manager can help us to change/upgrade another room which the air conditioner is more better than the previous one.
But for the new room, the toilet cannot be flushed, it was clogged. Even after repaired, then it was clogged again and we dared not using it.
So the night spent at Grande Centre Point 5stars hotel is not as goods as I expected.
Yim Ni Nicola
2024 年 5 月入住 1 晚