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关于布雷肯里奇度假村酒店的点评

3 out of 5
布雷肯里奇度假村酒店
535 S Park Avenue, Breckenridge, CO

点评

8.4

很好

10 分 - 超赞。724 条好评，共有 1537 条点评" "
8 分 - 还可以。495 条好评，共有 1537 条点评" "
6 分 - 一般。169 条好评，共有 1537 条点评" "
4 分 - 很差。102 条好评，共有 1537 条点评" "
2 分 - 糟糕。47 条好评，共有 1537 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

6.4/10

环保

点评

8/10 还可以

Marc

与家人出行
满意：住宿条件和设施，清洁度
We went during seasons so many of the amenities were closed or under maintenance. They do charge a resort fee, but the manager was very accommodating and did reverse the fee because of the situation. Management and front desk were very kind and communicative. Great location to skiing and town.
2024 年 4 月入住 2 晚
Melinda - Village at Breckenridge 于 2024年05月8日 的回复
Good morning Marc,Thank you for choosing to stay with us at the Village at Breckenridge. We appreciate you taking the time to write us a review. We are sorry about the access to the pool, as it was closed due to maintenance. Again thank you for your review. We hope to see you again!

10/10 超赞

Robert

2024 年 4 月入住 1 晚
Melinda - Village at Breckenridge 于 2024年05月8日 的回复
Good morning Robert,Thank you for choosing to stay with the Village at Breckenridge. We are so excited to see the 5 star review.Thank you for your time in writing us a review. We hope to see you again soon!

10/10 超赞

Jaden

2024 年 3 月入住 3 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

6/10 一般

Michael，naples

与家人出行
Dated reaort
2024 年 3 月入住 4 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for choosing Village at Breckenridge and for taking the time to provide feedback about your experience. It is through feedback from our valued guests that we can work to improve the experience for everyone.I would like to start by apologizing for not meeting your expectations. We recognize that you have a choice in where you ski or snowboard, and we strive to maintain a balance between value and providing a premier mountain experience. Your feedback has been read and will be used to improve the guest experience at Village at Breckenridge. We hope that you will give us another opportunity to show you what an Experience of a Lifetime at Village at Breckenridge should look like.If you would like someone to contact you regarding your experience, please reply back to this email and you will be contacted by a member of our Guest Services team during normal business hours.Again, thank you for visiting Village at Breckenridge, and if I can be of assistance to you, please contact me directly at 9704532000.

10/10 超赞

Autumn，Commerce City

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The village is by far our favorite place to stay!!
2024 年 3 月入住 4 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for choosing Village at Breckenridge and for taking the time to provide feedback about your experience. It is through feedback from our valued guests that we can work to improve the experience for everyone.Again, thank you for visiting Village at Breckenridge, and if I can be of assistance to you, please contact me directly at 9704532000.Sincerely,Melinda CopeVillage at Breckenridge Guest Service9704532000.

10/10 超赞

John

2024 年 3 月入住 4 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

2/10 糟糕

Jasminee

团体旅客
不满意：清洁度
This place has the worst costumer service ever.
2024 年 2 月入住 3 晚
Village at Breckenridge 于 2024年03月7日 的回复
I am sorry that you did not have a good experience while staying with us. Please feel free to reach out to us with more details so we can help address your concerns.

6/10 一般

James

团体旅客
满意：清洁度
Location, fitness and pool area
2024 年 2 月入住 5 晚
Village at Breckenridge 于 2024年03月11日 的回复
Thank you for staying with us and leaving a review. We hope to see you again in the future.

8/10 还可以

Robert，MUNDELEIN

2024 年 2 月入住 3 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for choosing Village at Breckenridge and for taking the time to provide feedback about your experience. It is through feedback from our valued guests that we can work to improve the experience for everyone.We recognize that you have a choice in where you ski or snowboard, and we strive to maintain a balance between value and providing a premier mountain experience. If you would like someone to contact you regarding your experience, please reply back to this email and you will be contacted by a member of our Guest Services team during normal business hours.Again, thank you for visiting Village at Breckenridge, and if I can be of assistance to you, please contact me directly at 9704532000.Sincerely,Melinda CopeVillage at Breckenridge Guest Service9704532000.

4/10 很差

Anahi

The employees were so Rude .
2024 年 2 月入住 2 晚
Village at Breckenridge 于 2024年03月3日 的回复
We are sorry that your stay was not up to your expectations. We would like to hear more about your stay please feel free to reach out to us with any additional questions or concerns.

8/10 还可以

Gregory

与家人出行
满意：客房舒适度
2024 年 2 月入住 4 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us and we are glad you enjoyed your stay. We hope to see you again soon.

10/10 超赞

chris

满意：客房舒适度，清洁度
Great location. Convenient to ski lift and rental shop on site
2024 年 2 月入住 4 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us and taking the time to leave us a review. We hope to see you again in the future.

10/10 超赞

freddy

与家人出行
满意：客房舒适度，清洁度
deberian limpiar las habitaciones todos los dias
2024 年 2 月入住 2 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us and taking the time to leave a review. We hope to see you again in the future.

10/10 超赞

Carl

满意：住宿条件和设施，清洁度
2024 年 2 月入住 5 晚
Village at Breckenridge 于 2024年03月3日 的回复
We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 超赞

HEIDI，Ramsey

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Convenient to be able to walk up to the lift, into town, never had to drive anywhere. Great location
2024 年 2 月入住 4 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us and taking the time to leave us a review. We hope to see you again in the future.

10/10 超赞

Kevin A

与家人出行, 与配偶出行
满意：住宿条件和设施，清洁度
The staff is extremely helpful during all times of the day. I highly recommend this property especially Melinda!
2024 年 2 月入住 3 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us and taking the time to leave us a review and passing long your comments on Melinda. We hope to welcome you back to the Village soon.

8/10 还可以

Simone

与家人出行
满意：住宿条件和设施，服务设施
Fantastic location-walk to ski lifts. Only negative was the ancient hearing system in our apartment.
2024 年 1 月入住 11 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for staying with us at the Village of Breckenridge. Thank you for passing along the comment regarding the heating system, we are having our engineering team look into it.

2/10 糟糕

Millie

2024 年 1 月入住 5 晚
Melinda - Village at Breckenridge 于 2024年04月23日 的回复
Thank you for choosing The Village at Breckenridge and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make your visit as memorable as possible. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our resort and company a chance to prove that your unsatisfactory experience was an exception. Again, thank you for contacting The Village at Breckenridge and if I can be of assistance to you, please contact me directly at 9704532000. Sincerely, Melinda Cope Assistance Front Office Manager 9704532000 melinda.k.cope@vailresorts.com

2/10 糟糕

真实旅客

与家人出行
不满意：客房舒适度，清洁度
Horrible property
I never write reviews but I must on this property. Not as described. Much smaller than represented. Accommodations not nearly as represented. No room service or towel service. Very run down property. Only plus was location to ski lift but you can accomplish same from many other properties.
2023 年 12 月入住 4 晚

10/10 超赞

Humberto

2023 年 12 月入住 2 晚
Village at Breckenridge 于 2024年03月3日 的回复
Thank you for your recent stay and review. We hope to see you again soon.

8/10 还可以

Robert

满意：客房舒适度，清洁度
Front desk needs training
We received email regarding check in stating the front desk closed at 5 pm and 28 minutes later got another email stating it was open till 10 pm. I had previously called stating we would be arriving at 8 pm. Was told that if I arrived after desk closed I would have to make my own arrangements for getting from check in to condo since we didn’t have a car. Poor way to treat a new arriving guest. The only person at front desk that helped us was Allan
2023 年 12 月入住 4 晚

10/10 超赞

Rebecca

满意：客房舒适度，清洁度
2023 年 12 月入住 2 晚

4/10 很差

Jarred

与家人出行
不满意：住宿条件和设施，清洁度
Title: Disappointing Room Condition, Great Location Rating: ★★☆☆☆ Our recent stay at the Villages left much to be desired, primarily due to the disappointing condition of our room. Room Condition: Upon check-in, we were immediately greeted by a horrid smell in our room, particularly in the storage closet. The old and dingy carpets added to the unpleasant atmosphere, making it evident that the room needed a deep clean. The overall cleanliness was only surface-level, leaving us with the impression that the room was in need of renovation. Sleep Quality: The antiquated nature of the room extended to the uncomfortable bed. A week later, I still feel sore from the poor sleep quality. The malfunctioning blinds and broken hand soap dispensers in the bathroom further contributed to the less-than-pleasant experience. Room Specifics: It's important to note that our dissatisfaction may be limited to Room 4221. Walking by other rooms, it appeared that some had undergone renovations, offering a potentially better experience. Common Areas: Unfortunately, the common areas were subpar. the lobby store was consistently out of water during our entire stay, impacting the overall guest experience. Conclusion: Considering the issues with our room and the subpar common areas, I would only consider staying at the Villages again if guaranteed a renovated room.
2023 年 11 月入住 4 晚

10/10 超赞

Jenna

满意：清洁度、服务设施、住宿条件和设施
This is a lovely property, the condo I stayed in was perfect for one (studio size). The location is perfect, the amenities are great, the hot tub area is lovely but best it all the view from the apartment is breathtaking. I didn’t want to leave!
2023 年 11 月入住 4 晚

10/10 超赞

Devlin

2023 年 11 月入住 1 晚

6/10 一般

Bridson

My unit was dirty carpet had multiple stains garbage cans full and hair in the tub privately owned unit was in need of work
2023 年 11 月入住 1 晚

10/10 超赞

MG

满意：客房舒适度，清洁度
Tiny complaint -Not enough electrical plugs
The accomodations were great! The bed was very comfortable, the amenities were nice even had coffee for the morning available. The only tiny complaint is that they need more electric plugs in the living room.
2023 年 10 月入住 1 晚

10/10 超赞

Mio

满意：住宿条件和设施，清洁度
2023 年 9 月入住 3 晚

2/10 糟糕

Kenneth

Lots of Condo's in Breck- Find Another
Nothing worked quite right and there were no instructions as to how things worked. Front desk just said they would send someone and that would be last you heard. Condo's were built in the 80's and just too old for the price charged and our taste.
2023 年 10 月入住 2 晚

6/10 一般

Dan

满意：清洁度
Just ok. Toilet was clogged. Overpriced, but great location.
2023 年 10 月入住 1 晚

10/10 超赞

Ashley

满意：住宿条件和设施，清洁度
Great little town to walk around and shop/eat.
2023 年 10 月入住 4 晚

10/10 超赞

Justin

与配偶出行
满意：住宿条件和设施，清洁度
Five stars to the helpful staff - 0 stars to the totally horrible experience I had with my guest at the hotel
2023 年 10 月入住 1 晚

10/10 超赞

Charles

满意：客房舒适度，清洁度
2023 年 10 月入住 1 晚

10/10 超赞

Quaid

2023 年 10 月入住 1 晚

4/10 很差

Clive

与家人出行
Had to check in at a location about a mile away. We were given minimal information about how to find our actual room. We were placed in a different room and building than the one i booked. When i mentioned that i was told that it was a marketing issue. Then i was t
2023 年 10 月入住 2 晚

10/10 超赞

Lee Anne

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Perfect stay-cay location for us in the exciting Breck atmosphere. Coupled with gorgeous sunny days to enjoy all the dining experiences outdoors. The front desk hours were very limited and our check in was elsewhere, not ideal, but we figured it out.
2023 年 10 月入住 2 晚

4/10 很差

Patrick

满意：客房舒适度，清洁度
2023 年 10 月入住 1 晚

10/10 超赞

Dennis

满意：清洁度、服务设施、住宿条件和设施
2023 年 10 月入住 2 晚

4/10 很差

Dipti

2023 年 10 月入住 1 晚

8/10 还可以

Jenna

满意：客房舒适度，清洁度
2023 年 9 月入住 1 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing Village at Breckenridge. We hope to see you again soon.

10/10 超赞

Kelsi

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Loved staying here! Our room was massive! I also loved the complimentary bottle of wine for booking with expedia! Highly recommend!
2023 年 9 月入住 1 晚

10/10 超赞

BilliJo

满意：住宿条件和设施，清洁度
2023 年 9 月入住 4 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing the Village at Breckenridge for your recent stay in Breckenridge.

4/10 很差

Connie

不满意：客房舒适度，清洁度
2023 年 9 月入住 1 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing the Village at Breckenridge for your recent stay.

8/10 还可以

Russell

满意：清洁度
Nice condo except for the mattress.
The studio condo was clean and nice with a great view. The only problem was the bed mattress was very uncomfortable and had a large depression in the center.
2023 年 9 月入住 3 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing the Village at Breckenridge and for leaving feedback regarding the bed. We are currently looking into this.

2/10 糟糕

Amandine

与配偶出行
满意：清洁度
不满意：住宿条件和设施
Lack of communication, staff at the reception (Jake) really rude. Need to check in in a different building (15 min walk). So you’ll find no one at the reception of this hotel.
2023 年 9 月入住 2 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing the Village at Breckenridge for your recent stay. We are sorry you experienced poor communication and are looking into ways to improve.

2/10 糟糕

Christopher

不满意：客房舒适度，清洁度
Worst hospitality seen by a hotel group.
First you had to checkin at another location. The keys did not work so we waited 30mins for new keys. Then there was a consentrated amount of weed smoke in the hallway which caused a coughing reaction. The front desk staff said there is no manager on duty to help and that was their only room available. This happened at midnight and I had to find another place to stay right away without getting my money back. The next morning the manager issued a refund. Then the next night their night auditor decided to change me again for the stay that was canceled. I would not recommend staying at the Vail Resorts properties.
2023 年 9 月入住 3 晚

10/10 超赞

Julie

满意：客房舒适度，清洁度
2023 年 9 月入住 2 晚

8/10 还可以

linda

满意：清洁度
Check in process was frustrating and inconvenient. Was told that I would receive a text when room was ready and would be apprised on instructions on phone door key operation. Did not happen. I had to call the front desk twice. First call I was put on hold for 25 minutes. Hung up and called again. Finally received instructions.
2023 年 9 月入住 2 晚
Village at Breckenridge 于 2023年10月2日 的回复
Thank you for choosing the Village at Breckenridge. We are sorry that you experienced issues while staying with us and are currently looking into how we can improve.

10/10 超赞

Susan

满意：清洁度、服务设施、住宿条件和设施
2023 年 9 月入住 2 晚

10/10 超赞

Lee，Minneapolis

满意：清洁度、服务设施、住宿条件和设施
2023 年 9 月入住 1 晚