We had dead cockroaches in our rooms. All of the floors are so slippery. The staff was wicked aggressive with upselling , trying to get us to sit in the time share schpeel. Lied to us about the adventure we were planning to attempt. You have to give your room key to every staff member for meals, which means you have to sit and wait for forever to get your “tab” and sign for a zero dollar receipt. You have a very limited “all inclusive” menu as well
John Thomas
2024 年 5 月入住 5 晚
2/10 糟糕
ADINA,NEW YORK
与配偶出行
2024年05月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is one of the worst hotel I’ve been in Cancun and to be honest to pay $600 per night for a hotel that has dirty rooms, room service wakes you up at 9 o’clock knocking on your door, as well. This hotel has no shower gel and they use soap like in 1975.. they give you one small bottle of shampoo for two people for the whole four days. I had to ask for two more as it was impossible to wash yourself with one small bottle of shampoo. Who is using soap bars in 2024? I’ve stayed at Royalton, Ritz Carlton (Keminsky), and their prices are under this hotel, and the service was amazing. Here the service is a total mess. We will definitely never come back here. When we arrived in the front of our door was a coffee pot and the mug that stayed for three days over there, left by the previous client. Nobody picked it up for three days. .
ADINA
2024 年 5 月入住 3 晚
6/10 一般
Sandra
与配偶出行
2024年05月14日
满意:住宿条件和设施,清洁度
This resort is a timeshare and right ay check in I was being pushed to attend a timeshare. Reservations for the restaurants were hard to get and there is an upcharge at all the restaurants for specific items. I didn't like that we had to give our room key at evry bar and restaurant when it is supposed to all inclusive. Some of the staff were not welcoming especially those at the pool bar.
Sandra
2024 年 5 月入住 4 晚
6/10 一般
Joseph
与家人出行, 与配偶出行
2024年05月14日
满意:清洁度
There have been many changes with new management since July 2023 and NONE of the changes have been to the benefit of the patrons booking the all inclusive packages. They are putting in a ton of money for a water park and there has been a loss of restaurant options so during the transition phase of other new steakhouse and Asian restaurants opening up next year the current all inclusive package deal pales in comparison to what other resorts are offering.
Joseph
2024 年 5 月入住 7 晚
10/10 超赞
Justin
与家人及幼儿出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Royal Sands was the perfect medium sized all inclusive. Super clean, good food and the rooms are huge! As you may or may not know the ocean in the hotel zone is pretty rough, but being that Royal Sands has sister resorts, we were able to take free shuttles to Royal Cancun where the water is much calmer for my 6 year old. Overall great stay and the only minor downside I would say is the constant timeshare meeting pitches. However, with that said if I was interested in a timeshare I would definitely get one here. Nacho my man, I'll do it next time I promise lol