She can't offer us requested table due to the table have been set for dinner in the morning 8:30.
真实旅客
4/10 很差
Margaret,Bishops Cleeve
2024年05月5日
满意:清洁度
I did not enjoy my stay . On the plus side the Hotel is in a beautiful setting . Staff were friendly and helpful however , possibly not enough of them to service the large number of guests , to ensure tables were cleaned and cleared in the bar area. I had not booked a table in the resturant so to go to the bar, had mediocre food which was expensive , the table was not fully cleared and wiped when my food was delivered. The breakfast was awful , clearly not enough staff to cope with the volume of people and to replenish items , I had to ask for simple basic food items that were missing as were plates bowls etc . Really had not expected this at this classification of hotel . Further more my stay was interrupted by some very noisy dogs in the room opposite me , who were endlessly barking . I reported this out of concern for the dogs on my departure, I was surprised that the housekeeping / security had not already picked this up .
Margaret
2024 年 5 月入住 1 晚
10/10 超赞
Sidrah
商务旅客
2024年04月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at the hotel was very pleasant and comfortable, welcoming staff and very helpful and kind. My room was very clean and spacious and very comfortable.
Sidrah
2024 年 4 月入住 1 晚
10/10 超赞
Caroline
2024年04月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed our time and felt looked after through our stay. The pool and spa facilities were superb with helpful staff. We found all the staff were helpful. Nothing seemed to be too much trouble. Even when the pool had to be closed for one hour we were kept well informed on the reopening schedule. In fact we found all staff very friendly in every department of the hotel from room maids to Resturant/ room service to bar and front desk staff.
Caroline
2024 年 4 月入住 3 晚
10/10 超赞
Teresa
与配偶出行
2024年03月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First impressions, the grounds impressive, the entrance to the hotel clean tidy and having evidence of regular maintenance. Receptionist pleasant and informative. The main area open plan which is very spacious, airy and clean. Near by is a bar with plenty of varied seats to suit the ergonomics of many and a restaurant.
The corridors leading to the rooms were airy and odourless; decor a little tired but clean.
Our room was very spacious, inviting and with adequate amenities. Bed, pillow and duvet extremely comfortable.
Breakfast and evening meal there was plenty of choice and staff very helpful.
Our only two negatives are:-
1) did not approve of a customer's dog(bulldog) being allowed to sit and drool on a dinning chair near the bar area.
2) witness the common practice of staff leaving what appeared to be unused servettes and cutlery on the tables when cleaning/clearing the tables ready for the next customer.
This is a serious health and safety concern.
Teresa
2024 年 3 月入住 3 晚
6/10 一般
Neil
商务旅客
2024年03月26日
满意:清洁度、服务设施、住宿条件和设施
The hotel is in excellent condition and the staff were generally professional and helpful. Two things marred my stay:
1. I stayed for 2 nights and when I returned to my room on the second evening, at about 5:30pm, I found it had not been serviced - bed unmade, bathroom as I had left it etc. I reported this to reception and was promised that someone would come in to refresh the room but no-one did.
2. I paid £119.01 for the first night when I booked the room and another £15.00 for breakfast on the first morning (my company paid for the 2nd night and 2nd breakfast). My invoice/receipt says that I paid £102.22 on check-in and another £15.00 for breakfast. The £16.79 difference is not a big deal but awkward when it comes to claiming expenses.
Neil
2024 年 3 月入住 1 晚
4/10 很差
Julie
2024年02月18日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The room was clean, staff were friendly. Breakfast was awful no cups all coffee machines broken down, 15 minutes waiting for any food which was not great. Serious safeguarding issues with mobile phones in the sauna very unpleasant experience for a female. Which I did report. I would not say this was four stars 2 at best unfortunately. More staff needed as especially when large functions are on.
Julie
2024 年 2 月入住 2 晚
10/10 超赞
Robin
带宠物出行, 与配偶出行
2024年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very dog friendly with good space for walking and welcome in the bar
Breakfast excellent
Robin
2024 年 2 月入住 1 晚
10/10 超赞
TERESA
2024年02月3日
TERESA
2024 年 2 月入住 2 晚
6/10 一般
Paul
2024年01月31日
满意:清洁度、住宿条件和设施、客房舒适度
Disappointing stay
We had to wait 10 minutes for someone to appear on the reception desk when we wanted to check in. The room was clean though for some reason we were given what appears a disabled room.The bed was comfy and spacious but our first nights sleep was disturbed by a noisy fridge in the room. Initially it looked like the only way to switch it off at the socket was to unscrew the base fitting to access the switch but the night porters didn't have access to a screwdriver and maintenance was not on site until 8am. This spoiled a break for my wife's 60th birthday. The breakfast was really good and we did enjoy the spa facilities.